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How to make a complaint

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  • #1

    How to make a complaint

    How do you go about making a complaint against kabam. Because they just ignore me when I go through support. I get no replies whatsoever. Is there a way of making a complaint.
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  • #2
    Better Business Bureau?

    Comment

    • #3
      Originally posted by _AZRAEL_1 View Post
      How do you go about making a complaint against kabam. Because they just ignore me when I go through support. I get no replies whatsoever. Is there a way of making a complaint.
      How long have you been waiting for?
      I have even left phone call messages on there USA number but they still refused to answer me, I think this is going to be a boycock kabam soon, they are a joke, they are happy to take your money but refused to help with your account gets hacked

      Comment

      • #4
        Originally posted by Freakyknight View Post
        How long have you been waiting for?
        I have even left phone call messages on there USA number but they still refused to answer me, I think this is going to be a boycock kabam soon, they are a joke, they are happy to take your money but refused to help with your account gets hacked
        Well said. I'm waiting for a lawsuit against them. They have ripped a lot of ppl off including me. Best advice, don't give them your money!!!!

        Comment

        • #5
          Originally posted by Pengi View Post
          Well said. I'm waiting for a lawsuit against them. They have ripped a lot of ppl off including me. Best advice, don't give them your money!!!!
          Yep I am reporting them for fraud also. First thru the BBB, then to Apple as well as my credit card. I am extremely pissed and have all the proof to back it up.

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          • #6
            I have 3 issues right now waiting on response from Kabam. All have been over 15 days with no response back... I've had to resubmit 2 of them twice now because Kabam emails me saying " we are sorry we did not contact you in a timely matter. Please reissue the case" then its closed and 3 weeks later its the same crap... I'm sooo fed up with this. 1 business day to kabam must actualy be the only time they have anyone in the office per month. NEVER have I had a worse customer service experience in my entire life. If you go through with this let me know Glad to sign my name on the petition to make these jerks actually give a crap about their customers

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            • #7
              I don't mean to contradict *your* complaint, but do want to add that I have contacted support perhaps two dozen times, and gotten responses within 48 hours everytime (and auto-replies "we got your message" within a few hours) everytime. In my cases they've done a rather good job resolving my issues: they've restored lost accounts, reimbursed gems and fixed or explained every problem in a mainly satisfactory manner. I wonder what would cause some folks to have such a radically different...unsatisfactory...experience?
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              • #8
                As always Kabam screws the players that have put alot of time and money in the game. Not fixing the issues pointet out several times, and ignoring our requests, incidents, reports and post on forum.

                Hey, why not open an new server while at it, and destroying the game play for the the rest of us?
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                • #9
                  lost account

                  ive had a few problems aswell i lost my account and emailed kabam a couple of times which they did reply but they didnt resolve the problem so i emailed them again and the customer services replyed and said as far as they are concerned the case was closed but i still havent received my account back not good

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                  • #10
                    try customer service again, if not apple or google play store. I went through apple after v14, kabam either doesn't have the manpower or care about the product they offer. Maybe the should focus on these problems and get them solved instead of trying to sell ten different chests to get our money every two days
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                    • #11
                      Lack of Response

                      I have beEn trying for over 2 weeks to get some response or resolution on a number of issues raised with Kabam. After an initial response in a timely manner, the service has degraded to non-existent. I have tried so many times & now firmly believe that Kabam simply are hiding from their responsibilities to me as a consumer. After much disgust I am ready to quit a game I enjoyed and have poured money into. It's the principle of expecting to get what you pay for, which certainly includes a response to matters when an enquiry is made.

                      I have to laugh at this forum to complain about Kabams service, given its within a server that is the domain of Kabam. It seems they do not care about the customer & have no intention of making an effort.

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                      • #12
                        Kabam has no intention of responding to any matters. The threads in this forum area waste of time Kabam just doesn't post the issue they don't want made public. There is no bonafide mechanism to lodge a complaint, whe you do get through using the feedback section they will only make a half hearted response with no follow up!

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                        • #13
                          Originally posted by TemplarZ View Post
                          Kabam has no intention of responding to any matters. The threads in this forum area waste of time Kabam just doesn't post the issue they don't want made public. There is no bonafide mechanism to lodge a complaint, whe you do get through using the feedback section they will only make a half hearted response with no follow up!
                          Completely agree Kabam is nothing but another Ponzi Skeem. Steals your money, deletes your posts here. Now remember any post you make take a screen shot of it after you post. That way when you go to Apple you have proof that you are being ripped off, as well as proof when filing a complaint to BBB. We all should start a class action lawsuit. This company could give 2 craps about you and your complaints, if they had this game would have been a whole lot better.

                          This way your resources, gems, troops and so forth dont evaporate into thin air as well as your items that go missing in your items box.

                          And do NOT forget when you do eventually get a response from Kabam it down talks you as if you havent a clue on what your doing. They make you feel like you should go sit in the corner with a dunce hat on.

                          My son wanted to play this game I advised him not to. But he wanted to try it out. So he starts an account and that 7 day protection? Yeah thats a joke. He wasnt protected for 7 days. So he reported the bug to Kabam, gets a generic message telling him to force the app closed and so forth. He responded back, saying he did all that and gets a response of. "You cannot directly respond to this message, and right after that the wonderful email saying your ticket has been closed"!!!

                          So since his situation wasnt fixed AFTER following all the recommendations, he fills out yet another ticket, reporting the same problem and explained he followed all the steps from the previous message and it didnt fix it at all. Low and behold, he gets the same exact message he got the first time, and ticket closed. ABSOLUTELY RIDICULOUS. Kabam tells us to report "the bugs and so forth" and doesnt do anything about it. As I stated above Ponzi Skeem.

                          Its unfortunate that those of us who have been here since the beginning of the game and have spent lots and lots of money
                          Are not treated respectfully by a company that doesnt give a rats *** and is only in it for more $$$$$$$ and their ridiculous Chests that say win a "chance at a 215" but dosnt give you the odds of winning. I know in California that is illegal and also in Illinois. So the rest of you find out what the rules are for your State and do something about it. I know I am. And again take a screen shot of any threads you post in because Kabam will come along and delete your messages since they DO NOT want you knowing the TRUTH. Which really is a shame!!!!!

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                          • #14
                            Where are the admins smh stop stealing kabam

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                            • #15
                              Lack of willingness to support

                              Kabam do not believe the customer/consumer deserves the common signs of respect; communication, assistance, empathy.

                              Don't get me wrong i hate being a complainant, but not half as much as i hate being ripped off.........

                              I am tired for begging for support, getting a automated response that says Kabam will get back to you in the next business day....if that were to happen I would not be writing this I assure you!
                              I have 6 outstanding issues & a little research shows there are many others being maltreated in the same way. Given the App is based on an Apple platform the only option is to lodge a complaint with Apple.

                              The irony is the game is a great concept & all a decent support service needs to do is acknowledge the difficulty in remedying the issue & ask for patience. Its amazing how people respond to respectful service.

                              But this seemingly is not how things are done at Kabam.....

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