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Kabam, i need help

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  • Kabam, i need help

    A little after 7pm pacific today i bought gems to upgrade my knight to level 212. Sir Balin the Bold was level 164 with 210 experiance and i bought 480 gems. I used 2 arthurs and 3 galahads and had a level 199 knight with about 3500 experiance after that i got up to use the bathroom and when i got back i found out that my younger sister hit "the pretty button" and that resulted in a train with kay being used and put my knight at level 200. Will you please roll back my account to before it was used or take the train with kay off, please.
    Name is comeatme and im in world percival 26

  • #2
    Please contact support regarding this issue for further assistance.

    To submit a new ticket, tap on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your Question to support.


    • #3
      Thank you jennifer, I submitted my ticket and am #00677796 do you know when i can expect a response?
      ????? 1,2,3,4,5 ????? ???????? ?????? ?????. ???????? ????. 29 ????? ?????? «?????» 1-2-3-4-5 ????? ?????? «?????» 1-2-3-4-5 ????? ????? ???????? ??????


      • #4
        In about 12 hours my ticket was not only responded to but resolved thank you jennifer, kabam support, and especially colin
        ????? 1,2,3,4,5 ????? ???????? ?????? ?????. ???????? ????. 29 ????? ?????? «?????» 1-2-3-4-5 ????? ?????? «?????» 1-2-3-4-5 ????? ????? ???????? ??????


        • #5
          Originally posted by Jennifer View Post
          Please contact support regarding this issue for further assistance.

          To submit a new ticket, tap on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your Question to support.
          I have a similar issue with a knight being stuck at level 203. I submitted my first support ticket on March 4, 2013. When I inquired about the status, I was informed that the support ticket was closed and to submit another request. I have submitted six support requests within the past six weeks (most recently #00814110) and still nothing. I know that people have submitted support requests for the same issue after I did, and they had their knights rolled back to 199 and their train with Arthurs returned to them. Is there a reason why Kabam wil fix knights for some players and not for others?


          • #6
            Roll back my knight

            I also have a knight that is at level 200 and I have asked Kabam for 2 days now to roll the knight back for me. You have done it for other players yet I still see no level 199 knight in my hall. So Jenn can you explain this to me please? Is it because I don't spend 100$ a week on the game or what? I have submitted this request 3 times now> 00822147, 00827145 and 00828749. It would be nice if you could fix this for me. I am in Pellinore52 and my user name is Firejoe1124.