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2nd and 3rd city issue

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  • Originally posted by Colin Kabam View Post
    Hi Everyone,

    I've merged multiple Threads to better inform Players experiencing similar problems.

    Thank you for your patience regarding the issues with 2nd/3rd City Crests & Deeds. We have figured out the cause of the problem and will be implementing a fix as soon as possible. I will keep you updated once there is more information available that will help Players resolve this matter.

    - Colin

    Kabam has issued a third city chest to my items, but unfortunatly it cannot be used. If I press the "use" button, the game will restart. If I "peek inside", it says coming soon.

    First of all I am glad Kabam is doing something about this issue, but I would like to know when it will become available? Second of all, stating in the automatic response that a response will happen within one business day should mean that a response in some form is send within one business day. It will make players even more angry, if this doesn''t happen. Either change the content of this automated message, so that it will reflect a more truthfull statement, or make sure that a response is send within the stated time period.

    Regards,
    Demonion

    Comment


    • Originally posted by Jennifer View Post
      Thanks for reporting this issue. We are currently looking into this issue. If you haven't done so already, can everyone affected by this issue please write back in reply to this thread with their world location? Thanks for providing any further information in order for us to troubleshoot this issue!
      URZZZRULE
      bors 22
      597 463
      Been waiting for 4 days now would be really good for someone at Kabam to let everyone know what's happening with this bug ie send a mail within the game informing everyone of the issues and then instead of pointless updates fix the problem

      Comment


      • Looking forward to getting both my 2nd City Deeds

        Server: Merlin50
        Username: Woodydude

        Server: Hengist48
        Username: Lord_Sid

        Thank you in advance of receiving them

        Comment


        • Also with me all 100 artifacts disappeared after the collection.
          I have emailed and called several times, but is completely ignored. Outrageous of KABAM. If you spend money they stand beside you. Decent answers but they can not!

          big fat 0 ... for developers!


          Radical
          World: Bernicia
          3 city

          Comment


          • 3rd city

            Thanks Kabam I now have my 3rd city only took 3 days would have been good to have received some Jensen as a way to say sorry for the delay but nevermind I've got my city that's the main thing

            Comment


            • more than a week without my 2nd city! when Kabam? only you will give us the city?

              mas de una semana sin mi 2nd villa!! cuando kabam? solo nos dareis la villa?

              my user name. (lopera)
              my server Bors41 (espaƱol)
              my kabam ID ([email protected])
              android!!

              Comment


              • last saturday i collected 100 crests for my 3rd city. but i didn't get my deed.
                after sending 5 emails last week, i still did not get any reaction. the kabam support fails. i want to get my deed.

                username = petert
                world= hengist29 (dutch)
                kabamID= [email protected]

                Comment


                • Good news you found the problem.
                  Looking forward to getting my 2nd City Deed.

                  Server: Hengist29

                  Thank you, in advance, for receiving the deed.

                  Comment


                  • Originally posted by Kerels View Post
                    Good news you found the problem.
                    Looking forward to getting my 2nd City Deed.

                    Server: Hengist29

                    Thank you, in advance, for receiving the deed.
                    My 2nd city was fine. My 3rd is another story. I completed 100 crests Jan 7 attacked and controlled a plain and now no luck and have 0/100 crests. Sent message to support Jan 7 and said I should expect a reply from you with in 1 business day.

                    World Hengist48
                    User. Chickenguru



                    We will not be exchanging anymore money until this is fixed.

                    Comment


                    • Happened to me as well...

                      Comment


                      • Originally posted by Colin Kabam View Post
                        Hi redlion8216,

                        That's strange about your 2nd City Deed and I apologize for the inconvenience. Could you let me know which World your are playing in and your Player Name so I can look into the matter?

                        Thanks,
                        Colin
                        Sir I am playing in my phone so this problem is for KoC app ... If I am in the wrong forum and u cannot help me at least can u direct me to the right forum/ people that I need to contact ...thanks redlion8216 anyways I posted my info already

                        Comment


                        • Still patiently waiting for my second city deed (about a week )!!!
                          User - BigDaddy68
                          World - Mordred51

                          Comment


                          • Originally posted by URZZZ View Post
                            Thanks Kabam I now have my 3rd city only took 3 days would have been good to have received some Jensen as a way to say sorry for the delay but nevermind I've got my city that's the main thing
                            I'm happy to hear that some people are having their issues resolved! I am still waiting, trying to be patient. Please give us a time frame for resolving this issue Kabam. Thank you.
                            World: Merlin 50
                            User: Dred

                            Comment


                            • Reply for 3rd city deed

                              My 3rd city deed should go to 135,395

                              Comment


                              • I have same problem with my second city... I request help from KABAM last Sunday but I never get any answer to me... Just the case number ..... I did not receive any deep either ...

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