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2nd and 3rd city issue

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  • Hi redlion8216,

    That's strange about your 2nd City Deed and I apologize for the inconvenience. Could you let me know which World your are playing in and your Player Name so I can look into the matter?

    Thanks,
    Colin

    Comment


    • yes please fix it (fast)
      World: Hengist29 (dutch)
      User: King_kippenvla

      Comment


      • Last Friday I acquired my 100th crest. I claimed the Deed and went to build said I didn't have a deed but deed was in My Items under the Misc tab. Showed up but with a quantity of 0. After Force App Restarts, Phone restarts and everything else I have emailed kabam every day received the same you will get response in 1 business day. Still no response and no deed. I have in the past spent money on DOA, KoC, Final Eden, and Edgeworld. Should it matter no but if you guys can't fix the simplest of requests and provide customer service to your customers then refund those customers and ban them from the game. I'd be ok with that cause if I gave customer service like Kabam done I would be out of a job.

        FIX THIS PROBLEM AND ANSWER YOUR SUPPORT REQUESTS.

        Comment


        • Originally posted by Jennifer View Post
          We are currently looking into this issue. In order to help troubleshoot this issue, can everyone affected by this issue please write back in reply to this thread with their world location? Thanks for providing any further information!
          Pellinore52
          604, 644

          Comment


          • The same happened to me.lost my 100arifacts
            Radical. World bernicia

            Comment


            • I had the same thing happen to me. 100 crests go to clain the deed and nothing! no crests and no deed.

              I have complaine via support and the forum. Nothing, nothing, nothing.

              They could at least tell us they are working on it.

              Comment


              • It happened to me and five more persons from my ally exactly the same way the others above are describing. It has been 5 days since it occurred and I been trying contact with kabam with no success!
                I guess it's time for us to have an answer.

                Comment


                • Please help

                  I just get my 100 artifact and claim my second city crest ....for my surprise I did not get anything .. So after days of play I lost my time .... Is it anyway u can help me with this problem ??? ...I refresh game already and nothing ... Waiting for your answer

                  Name Greeley city Greeley
                  Mordred51 English domain
                  6 jan 13
                  USA central time

                  I have like three case number but I did not hear anything else from customer services.... Thanks for contact me

                  Comment


                  • Hi Everyone,

                    I've merged multiple Threads to better inform Players experiencing similar problems.

                    Thank you for your patience regarding the issues with 2nd/3rd City Crests & Deeds. We have figured out the cause of the problem and will be implementing a fix as soon as possible. I will keep you updated once there is more information available that will help Players resolve this matter.

                    - Colin

                    Comment


                    • its fixeddddddd i got my 3rd

                      Comment


                      • I hope so!!! I really want my second city!

                        Comment


                        • Originally posted by Colin Kabam View Post
                          Hi Everyone,

                          I've merged multiple Threads to better inform Players experiencing similar problems.

                          Thank you for your patience regarding the issues with 2nd/3rd City Crests & Deeds. We have figured out the cause of the problem and will be implementing a fix as soon as possible. I will keep you updated once there is more information available that will help Players resolve this matter.

                          - Colin

                          you missed this thread and they feel left out. http://community.kabam.com/forums/sh...missing-crests

                          Comment


                          • Originally posted by Farmer Bob View Post
                            you missed this thread and they feel left out. http://community.kabam.com/forums/sh...missing-crests
                            good day
                            sent a letter to kabam with the problem of the second city, but the answer is still no, what action is taken.
                            Russian server Lanselot58 stariyded - name, ID lamerq13 @gmail.com
                            lost an item in the second city of the exchange, please solve, more details in a letter to the support of those

                            Comment


                            • Originally posted by Colin Kabam View Post
                              Hi Everyone,

                              I've merged multiple Threads to better inform Players experiencing similar problems.

                              Thank you for your patience regarding the issues with 2nd/3rd City Crests & Deeds. We have figured out the cause of the problem and will be implementing a fix as soon as possible. I will keep you updated once there is more information available that will help Players resolve this matter.

                              - Colin

                              hi colin kabam

                              my user name. (SARSILMA)
                              my server (tukish) ector 27
                              my kabam ID ([email protected])

                              when will you do. i am waiting for a long time..

                              Comment


                              • My user name. ( DreamsPrince )
                                My server ( Turkish ) ector27
                                My kabam ID [email protected]

                                3.city

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