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Plan to get KOC on track

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  • Plan to get KOC on track

    I am not sure why I am bothering, but here is a plan you may want to consider to get the game back on track.

    One: Strengthen Knights: Come out with gear/jewels and other items to strengthen knights on a regular basis. I know that people will complain, but having new items is what generates revenue. When coming out with new gear, it does not even have to be a full set. Just an actual upgrade on something existing.

    Two: Make available: 2 weeks after the gear (and not before) make the gear available in limited fashion in Merlin and other games. To keep this current a list of older items should be kept and as new items are added, older items are removed from games like Merlin (there would still be a means of getting these). Games like Merlin should contain only the top 3 or so of the most current items.

    Three: Update Campaign on a monthly basis. The top level of campaign should have the third or at worst the forth best gear/jewels available. Non and small spenders need an upgrade path. As items get removed from the top level, they get pushed down to the next level of campaign.

    Fourth: Update Competitions every 2 weeks. As new items are released, these should be reflected in what people compete for. The idea is to keep it fresh and relevant. There have already been many posts on how to provide reasonable levels and on scheduling the competition that could be implemented so that people at all levels want to compete.

    Fifth: Change merlin and the wheel on a regular basis. This is not just for the new items, but for the other filler items on a premium Merlin. All we have had for months is hero medals and charms to upgrade gear. Keep it fresh so that people have different items to play for. Not just the same crap.

    Sixth: Let people vote on what new features should be included. Many people have had some good ideas and I know that some of them are even conflicting but let your community decide what they like best. You may still have ideas on your own to generate new items that fit into the first item to generate revenue (an example is when gear was first introduced or the recent addition of rings and gear refresh) and this is fine also, but nothing will keep a player playing for a long time as having a vested interest in how the game evolves.

    Seventh: Own up to your mistakes. People do make mistakes but when people pay money based on a typo that you make, just live with it. What does it cost you to give someone a master hammer 15 when you only meant to give away a 14 for that comp? Nothing but a few bytes of data. What does it cost you when you don?t? A customer that could be paying you money for years. It is not like we are paying for something that actually exists. It is basically free for you so act like it.

    Eight: Let your customer service actually resolve issues. When people are complaigning about something that is time sensitive in a competition, they do not have time to wait until someone is customer service passes the information along and waits for a response. They should be able to resolve it quickly. Yes, I understand that they may not be able to resolve all issues, but they should be able to resolve many. If an issue unfairly affects people play in a long running competition, then they should also be granted some fair compensation. The key word is fair.

    Nine: Communicate. Have a weekly or biweekly communication on the forum on major issues. It is even OK if you just say that we are still working on the problem as long as this does not go on for months. If something new comes up (like latest grail war issues) have someone respond on the forum. When you do come up with a solution for a major problem, be clear on what that solution means. As an example, the knight marshal fix. People still do not know what this actually means and have been asking questions since it was introduced and no one has responded with any answer to any question. Current major items that need to be addressed are things like ALT killing and grail war glitches.

    So how does all of this work for you and the players benefit.
    • You keep new items continuously coming out to generate revenue
    • You provide an upgrade path to all so that even the small spenders stay around
    • You keep the game fresh so that it is fun to play.

    Anyway, I am sure that there is more that could be done, but this is my 2 cents worth (probably worth even less than that). Much of this has been said in the past by many other people but it is my hope that maybe someday you will listen and do something to change what is happening. Anything as long as it does not continue in this downward spiral to oblivion.

  • #2
    Pay prizes out correctly and in a timely fashion. Events and competitions need to be explained to us comprehensively so those of us that wish to, can take part fully without having to ask where, how why, what. Put more effort into designing gear and events. Make sure any existing problems are fixed before introducing new features to the game. Customer service needs to improve. Show us that you care by actively participating in forum discussions, not just moderators. Be open to taking on good ideas from the players in the forum. Yeah Gaea inherited a lot of problems with this game but it doesn't help anyone if they are added too.

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    • #3
      I think they have actually been coming out with new stuff to strengthen knights a fairly good clip since they have taken over we have had 4 full sets of gear come out and 14 15 master hammers and lv 13 jewels that isn't bad for 6 months .

      All of the points blood made except really the first needs to be addressed and the only reason I don't feel that one needs to be addressed is because I believe it is already being done

      The real problem is I wish that all the events that includes the new items and gear wasn't so convoluted I don't mind spending some money on an event that is possible completing but most of the recent events are near impossible to finish and mostly leaves you with worthless event items

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      • #4
        Originally posted by Desolationangel View Post
        I think they have actually been coming out with new stuff to strengthen knights a fairly good clip since they have taken over we have had 4 full sets of gear come out and 14 15 master hammers and lv 13 jewels that isn't bad for 6 months .

        All of the points blood made except really the first needs to be addressed and the only reason I don't feel that one needs to be addressed is because I believe it is already being done

        The real problem is I wish that all the events that includes the new items and gear wasn't so convoluted I don't mind spending some money on an event that is possible completing but most of the recent events are near impossible to finish and mostly leaves you with worthless event items
        Yes that one is in place. But wanted to keep it in there since that is the revenue generator for Gaea.
        The game needs an overhaul from an economics of the game perspective is the only way we can expect any real change.
        That is what I was attempting to address.
        Not that it will do any good at all.

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