Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Underworld gear in pict

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  • Please not knightmare gear I have masses of it and it's usless


    • Has everyone had their jewels back now?


      • Yes i have Chosen


        • Received another compensation now at half of what I put in why not 100% Dana? You were able to retreive all the gear so it should also be possible to give people their items back in full. I'm getting useless items for the useful items I put in.


          • Originally posted by Rowan85 View Post
            Yes i have Chosen
            Still waiting on one have had 3 mails with 7 jewels total :-(


            • case [edited] i lost hammers dust and exp for forging two pieces of UW gear to level 13. got the same reply as the rest. my patience is running out. fix this please.
              gr hekken


              • Case number :

                I didn't get my hammers and my dust back!
                I want 2 total level 13 back! I lost them in the underworld gear!


                • We were told we would get our items back in this thread

                  It was said that we would get our items back yet support states they can not give back due to guidelines!!!! What guidelines? Sounds like the only guidelines kabam follows is screwing the customer over. We didn't make this "mistake" ..... you guys did. Give us our hammers, dust, and charms back. Dana you made the statement we would get items back. Don't bs us and make this happen.


                  • Hello everyone,

                    Please don;t post in the forums any private information about your accounts or your case numbers.
                    Our customer support colleagues will investigate your cases and will compensate you accordingly, so please refer back to them. Unfortunately we are not able to restore any items here in the forums.

                    Thank you for your patience and cooperation.


                    • Hi Dana,

                      Customer support closed my case already. Only got half of what I put in.

                      [kom-puh n-sey-shuh n]
                      the act or state of compensating, as by rewarding someone for service or by making up for someone's loss, damage, or injury by giving the injured party an appropriate benefit.
                      the state of being compensated or rewarded in this way.
                      something given or received as an equivalent for services, debt, loss, injury, suffering, lack, etc.; indemnity:
                      The insurance company paid him $2000 as compensation for the loss of his car.


                      • Compensation

                        Question is who defines whats " equal" in this definition.


                        • Equal should be if you put in 1m of experience and 3 lvl12 hamers you get these returned. Cause of so called glitch many people missed first day of Ragnar event because they already hit the daily limit so they may have a disadvantage to other players.


                          • Hi Dann, can u look into tickets too.. I get the same auto reply n the customers officers refuse to restore back my 2x lvl 13 hammer..