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Missing jewels after embedding

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  • Missing jewels after embedding

    Went to switch out jewels to other knight after I finished I refreshed game and found that 6 of my lvl9 jewels were missing from inventory. Need some help kabam please respond.

  • #2
    Just lost another jewel from inventory

    Now the total is at eight level 9 jewels lost from inventory today. Please respond Kabam.

    Comment


    • #3
      Im sure I lost a v111 today wen swapping jewels also,, but I cant prove it ,, im not touching my jewels anymore now.not since u cant get them anymore from campaign..

      Comment


      • #4
        Its a weekend dark u wont hear from them til monday,,

        Comment


        • #5
          Dont understand why i have such bad luck

          Can't catch a break :/

          Comment


          • #6
            Originally posted by THEDARKKNIGHTS View Post
            Can't catch a break :/
            Missing jewels and missing items in general have been going on for a long time so I won't hold my breath on a fix

            Comment


            • #7
              Seems to be the way it is lately darknight,, I cant even get a dam bronze charm in campaign, honestly lol...getting so frustrating about to give up tbh,, losing incentive big time,,

              Comment


              • #8
                So True angel..

                Comment


                • #9
                  Missing Jewels

                  7-8 missing(lvl9 rubies) from equipped gear...
                  and the Camp 5 is only giving some "item51xxx"... got 5 but can't find them in the inventory...
                  Thx Kabam...again

                  Comment


                  • #10
                    Hi guys,

                    I am sorry to hear about your issue with Jewels disappearing. Unfortunately I have tested this myself and my Jewels never dispensary just by replacing them.
                    Could you provide us with more information or what exactly happens, do you get any error message, what are the actions taken before swapping the Jewels, gear type, etc. Any information that could help us reporduce the issue would be appreciated.

                    I will follow-up with the game team on these cases and will update you in this thread once I have more information.

                    Thank you for your patience.

                    Comment


                    • #11
                      Update,

                      @ Noob_592RFC8,

                      I had a look at your account and saw that none of the Jewels are missing. Please double check other gear you have embeded or your inventory again, as I am able to see the level 9 Jewels. Please let me know if the issue persists.

                      @ THEDARKKNIGHTS,

                      If you could please provide your player name, I will have a look into your issue. You can also do this via private message.s

                      Comment


                      • #12
                        Dana this problem has been ongoing for quite some time now, I've had it happen to me but never got my jewels back. Support are a waste of time too as they told me i had over 1000 ruby and sapphire at lvl 9 and i can assure you that is innacurate.

                        Why not just accept it's a glitch in the game and give people back what they have worked hard to get !!

                        Comment


                        • #13
                          My experience

                          Well.. In October.. I've lost 4 jewels lv 9 and 1 lv 10...I've sent a ticket to KABAM..they've answered me after one week..and during the "investigation" , they've told me that I've Used my jewels...how can I consume one Jewel? I've ever know that the jewels is a equipment, not a consumable item... and they've haven't bring the jewels back to me. Now, yeaterday I've lost again.. 2 jewels lv 9 and no answer from KABAM. that's all Rigth.. while I can get lv 9 jewels in C5, no problem.. But please.. Do not take away from me my Jewel lv 10... You've stolen one Jewel lv 10 one time.. And it will be harder for me fat one again.

                          Thanks and don't steal me again.
                          PaulMcCartney
                          Realm: Gawain141

                          Comment


                          • #14
                            Hahahahahahahahhahaa they told me the same... over 700 lv 10 sapphire.. If I got it, one more or one less.. No difference..

                            Amateurs on game administration

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