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Trying to scam your players now, kabam? I'm pissed... and ready to complain like no1

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  • #1

    Trying to scam your players now, kabam? I'm pissed... and ready to complain like no1

    Dear Kabam,

    we, the players of koc, have seen it all - at least we thought - but... scamming us? I mean I, personally, am not sure what to think of your tricks that you are trying to pull now. What am I talking about? I am talking about the 'Adios August Chest'. First of all, the description is wrong. Now sure, this can happen, but the part that bothers me is that you seem to show no interest in fixing this problem. No, even worse, you are ignoring it completely and making it worse! A little bit after the chest was placed in the shop, another chest showed up. The 'Epic Adios August Chest'. Same description of chests, only a bigger amount of possible winnings, but also in this chest, the winnings do not match the description. Tickets were sent to your support, and were, surprisingly, answered pretty much instantly. Good job on the quick answer to make an excuse! Now try to also respond this quick to people that actually have a problem ingame! Taking at least 1 week between every post in the ticket is not what is supposed to happen I think.. even after 'upgrading' and 'improving' your player support. Can not improve what is non existent... Right?

    If you can add a new chest to the shop, you can also change the description of it, BEFORE adding it to the shop and disappointing your players with incorrect prizes, as well as that you can change the description of the 'normal' version of the chest.

    Sorry for the harsh words, but changes will have to be made, soon. Improve your game, or milk the * out of it faster before shutting it down, because you are losing one of the games that used to be an actual good and ejoyable one. USED to be. Get your * straight and end the game if you do not want to put in any more effort (which it very much seems like), or bring back some of the good times we used to have on it > referring to my other 'new oldskool world please' post that I made before. Speaking of which... I can not find it anymore, have i, as only one because of starting the discussion, been blocked from it so I can not go on about it, or has it completely been deleted because you didn't like what you were reading?

    I am going to assume that none of the staff have read all of the above, nor will they ever do, and if they do, they will not respond. If they do, make it a good response, that isn't yet another excuse and promise that looks.... good?... and won't be kept or held.

    M.
    Tags: None
  • #2
    I also agree with the champ of camelot

    Yes that's the champion of camelot... I sent mail and didn't get **** either but thanks come again.

    Comment

    • #3
      Well said. I bought 11 chest(with free gems lol) and was pissed off that low and behold I got none of what was actually supposed to be in the chests. I did not bother to screen shot it or write Kabams excellent (sarcasim here) support in regards to this. I know it would be a waste of time and effort as it would fall on idioticlly deaf ears by someone claiming to play the game and understands the frustration I feel just to give me some speed ups to compensate me for my wasted time.

      Comment

      • #4
        Agree

        Only bought 1. Was going to be mad that I could buy multiple grand prize chests @12 gem each when one wheel spin costs 11-15. Very nice bait n switch. Hope you all get a bonus. I do have SS of advertised and actual prize. I will not submit a ticket to Kabam "support".

        Comment

        • #5
          Yes I got caught too. Should be immune to the Kabam tactics by now but they keep trying to catch us out all the time. Events for Trophies in Season 6 and the glitch associated with people getting double the value of the gems they had already spent then this glitch to trick people into buying chests way less valuable than advertised. Probably a few things in between I've missed but it keeps happening.

          I've put a complaint into Kabam and now waiting for my automated reply back to which i will complain again and then get another reply from a real person like 'Greg'. 'Greg' is about as useful as the automated response though LOL

          Comment

          • #6
            Greg is a gamer and can relate to your issue

            Comment

            • #7
              Originally posted by TheParadox1 View Post
              Dear Kabam,

              we, the players of koc, have seen it all - at least we thought - but... scamming us? I mean I, personally, am not sure what to think of your tricks that you are trying to pull now. What am I talking about? I am talking about the 'Adios August Chest'. First of all, the description is wrong. Now sure, this can happen, but the part that bothers me is that you seem to show no interest in fixing this problem. No, even worse, you are ignoring it completely and making it worse! A little bit after the chest was placed in the shop, another chest showed up. The 'Epic Adios August Chest'. Same description of chests, only a bigger amount of possible winnings, but also in this chest, the winnings do not match the description. Tickets were sent to your support, and were, surprisingly, answered pretty much instantly. Good job on the quick answer to make an excuse! Now try to also respond this quick to people that actually have a problem ingame! Taking at least 1 week between every post in the ticket is not what is supposed to happen I think.. even after 'upgrading' and 'improving' your player support. Can not improve what is non existent... Right?

              If you can add a new chest to the shop, you can also change the description of it, BEFORE adding it to the shop and disappointing your players with incorrect prizes, as well as that you can change the description of the 'normal' version of the chest.

              Sorry for the harsh words, but changes will have to be made, soon. Improve your game, or milk the * out of it faster before shutting it down, because you are losing one of the games that used to be an actual good and ejoyable one. USED to be. Get your * straight and end the game if you do not want to put in any more effort (which it very much seems like), or bring back some of the good times we used to have on it > referring to my other 'new oldskool world please' post that I made before. Speaking of which... I can not find it anymore, have i, as only one because of starting the discussion, been blocked from it so I can not go on about it, or has it completely been deleted because you didn't like what you were reading?

              I am going to assume that none of the staff have read all of the above, nor will they ever do, and if they do, they will not respond. If they do, make it a good response, that isn't yet another excuse and promise that looks.... good?... and won't be kept or held.

              M.
              False advertising a bunch of bull crap it says you will get one of the following and lists only Grand chests from the last wheel . Come on kabam thats very very shady.
              handmade soap

              Comment

              • #8
                Gem refund

                There not much about this topic as I hoped. The chest clearly described one thing and gave another. I bought 30 and have a screen shot to prove it. It describe a way higher prize, but paid out a very lower side prize. The epic August chest was a completely tricky fraud move on Kambam part, if it was done purposely or not. I would hope to see an admin response to this matter, everyone can understand making a mistake. But sweeping it under the rug or not making the situation right, is straight up thief status. No other business would get away with this type of behavior. So please do the honorable choice and do what is justified and right.

                Comment

                • #9
                  How about a reply kabam ?????

                  Can kabam please reply
                  handmade soap

                  Comment

                  • #10
                    If there was ANY wording such as "chance of" or "one of the following" or any other sort of "fine print"-type of wording, then you got what you paid for, which was a gamble; a virtual lottery ticket.

                    Comment

                    • #11
                      No wording of "chance to win". Said you will win one of the following

                      Comment

                      • #12
                        I bought 0 of those chests cause most of the chests are bad now . plus I have been playing kascams oops I mean kabams games for awhile and I know how little I should actually expect from them but some how they manage to lower the bar more ( what is lower then the basement cause that is where the bar is ATM )

                        Comment

                        • #13
                          In addition to earlier post

                          Sending out a message including the chest of interest which this foes have the correct prizes in it, is not enough as a 'sorry'. People bought the chest for the promised prizes, not for unexpected ones, not even in a free chest. Give the players what they deserve. Run a check through your database on purchases on these two chests. Repay they people their gems and send out a sorry mail for the inconvenience. Leave the winnings of the chest to the players. That's on you.

                          Comment

                          • #14
                            Originally posted by TheLip View Post
                            No wording of "chance to win". Said you will win one of the following
                            I did also mention "one of the following" in addition to "chance of" / "chance to win".

                            Basically, you need to thoroughly read what is there, find the least valuable thing, and assume that is what you will get. If it turns out differently, then you can be surprised. Make the buying decision based on the worst prize though.

                            Comment

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