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Could a GM please help with ticket 03452743

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  • Could a GM please help with ticket 03452743

    I am having issues with two tickets the above and the one with Grail wars. I have been told there is no error with Grail wars points at all however I have screen shots that show a different story.

  • #2
    Hello CHOSEN_YETI,

    I this there has been a misunderstanding regarding the Spend and get event that went live by accident.

    Players who spent gems in the event and claimed the maximum amount of trophies didn't get any additional ones. We just sent the max. amount of trophies to all players in Camelot who didn't take part in the spend and get, the reason for this was to level out the field and give everyone an equal chance in this event. There were also players who participated i n the spend and get but didn't claim the maximum amount of trophies, so to those players we just sent the difference up to the max. amount.

    This way everyone has the exact amount of trophies they would have had if the Spend and get hadn't gone live. I hope it is clear now.


    • #3
      Dana they did however get additional gems/items. Some spent 3000 got tokens spent on madness then got the 3000 gems back to spend again and kept all of he items. So spend get and then Get back. Giving players 3000 additional gems has made this in balanced again you should of just evened up the trophies or you need to give the other players something back as well.


      • #4
        Originally posted by CHOSEN_YETI View Post
        Dana they did however get additional gems/items. Some spent 3000 got tokens spent on madness then got the 3000 gems back to spend again and kept all of he items. So spend get and then Get back. Giving players 3000 additional gems has made this in balanced again you should of just evened up the trophies or you need to give the other players something back as well.
        That's what i've been typing in multiple threads aswell.. but for some reason the gm's don't want to answer this question.

        Spend and get --> you need to SPEND 3000 gems first, in order to collect those thropies...
        So they SPENDED 3000 gems on for example merlin's tokens, to qualify for the max rewards in spend and get.
        And then... you return their full amount of spended gems, which they had spend on the spend and get.

        You haven't taken away any of those items, that players spended there gems on during that spend and get event. But you DID gave them all the spended gems back.

        So to be fair... either you take away the items they used the gems on during the spend and get event. Or you compensate every other player with gems, just like you did with the trophies.

        Then, And only then, Kabam has corrected their mistake on the spend and get event totally right. Now it only has been corrected by 50%...-> the throphies. Now we just wait for the gems.



        • #5
          I completely agree with Bierkes and Yeti. The mistake has not been fully corrected. And I still don't believe it was a mistake - the schedule includes "S&G" events throughout season 6. There are no other events with a description that fits that label. I believe you meant to have spend & get events but then backpedaled as a result of the outrage expressed by players that you were violating your own rules.

          While it is great you balanced the trophies, you have not corrected the gem/item imbalance you created with the first "fix" of returning the gems spent in the "mistaken" S&G event. Here is an example of why the current situation is unfair. A player in 130 bought 3000 gems worth of Merlins grab bags for the spend and get event, won 1000 tokens in one of those bags plus a bunch more tokens, then had his 3000 gems returned. I on the other hand refused to participate in the spend and get event, even though I had gems to spend, because I found it offensive that Kabam would sell trophies, contrary to their own rules. So now The player who bought gems to get trophies has a bonus of 2000+ tokens and still has his gems. Awesome for him, of course. But not really fair to all the players who either chose not to participate in the S&G event or who weren't online before it was removed.

          I think Bierkes is right - you need to either take away the items they used the gems on which were returned to them, or compensate every player with 3000 gems (deducting the gems already returned to players from the S&G event).

          Looking forward to seeing how Kabam chooses to complete the correction of this acknowledged mistake.


          • #6
            That schedule was also taken down when things blew up.

            If they had only adjusted the trophies, it would have been fine.

            Bottom line is that people got items for free and are able to use those gems twice. That's what people are upset about now.


            • #7
              I didn't realize they took the schedule down. Good thing I screenshot it!!! If anyone wants a copy to support their complaint to Kabam/itunes/Google/better business bureau/etc message me privately and I will send it to you.


              • #8
                fix it

                ThEy should send all players didnt recive gems 300 tokens or so and hold a 1 token madnesd


                • #9
                  There are also continuous Spend and Get events running on EU worlds right now. They are for gems and grail fragments.

                  It is possible that this is what the intent was in the schedule. If so, then it was a mistake, but what the company needs to understand is the way the "fix" was done was also a mistake.

                  The fix needs fixing.