Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Customer Service is non existent

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Customer Service is non existent

    Majority of players have come across the Boss bug and in the Campaign mode and i have been told to delete the app and reload the app again and it should work, so low and behold I go and do this with knowing that i have just lost my account.

    I have been told my customer support that after 5 months of playing and building up my level to 63 and having 11 heros and around 500mil might that it is now gone just like that.

    But wait I'm still on the map and i can locate all my bases so what will happen to them?

    What kind of a rubbish company allows this to happen and to be told "Sorry" The amount of hours playing the bloody game to get to get to this level and to have them say sorry it's our fault you deleted the app and had to restart.

    No wonder the numbers are dropping, what part of customer support to the offer?..................

    I will be posting a review of this game and this company in a few of the gaming magazines in the US and UK, so watch this space ...............

    it even took them over 24 hours to respond and 5 emails later before someone decided to act, rubbish service not even a response from McDonalds would take that long.

  • #2
    If you had created a Kabam ID you can log back in to your game. When you do this you also recieve 85 gems I think.

    Comment


    • #3
      Yes go to settings n readd your user id n password it will bring it all back, your account cant be deleted,, u just need your user id n password,,

      Comment


      • #4
        I never had an Kabam ID I just uploaded the game and started playing it - Due to the daily boss error I just delted the app and reinstalled it thinking I could just carry on because it picks up my ip address from my phone and I could carry on as normal.

        There must be a way for me to get back my cities they are all still sitting there? Support are useless and don't really care to much I had to wait 24 hours and 5 emails later before someone who respond.

        If you can loose 5 months and god knows how many hours worth of playing just like that then Kabam are really useless and someone needs to be shot.

        Anyone else got any ideas on how to get back your cities once to delete the app and then create a user id? Cant they just link it?

        2 responces so far in 30 mins which is 1 more than Kabam could do in 24h's

        Comment


        • #5
          There's a reason y Kabam says to make a Kabam id b4 reinstalling. They won't help you get it back either start over or give up.

          Comment


          • #6
            Not sure then jedi,,sorry cant be of more help..I do hope you can get it back,,

            Comment


            • #7
              Here is the responce from Kabam

              I reviewed your account and found that it has not been linked to Kabam account. This poses a problem as we now have no e-mail address on file to sent any password reset email to. Unfortunately we will not be able to recover this account on your device due to this.

              I am very sorry there is not more we can do for you in this case. Please feel free to contact us if you have further questions and we'll be happy to assist you.

              If i didnt have an email address but do now you must be able to help by sending it to my current?

              If all my cities are still in the game i dont see what the problem? Just linking it back to my new one must not be that hard?

              Such slow responce time from them so im not sure if it ones person who handles complaints but its been 36 hours now and only 2 emails from them with out them answer my questsions. If anyone has contacts then drop me a line

              Thanks

              Comment


              • #8
                Jedi I hope the best for you Many have complained to kabam but no responses

                Comment


                • #9
                  They dont care

                  They usually just send generic soory for your bad exoerience as fellow gamer I know frustration blah blah blah.

                  unfortunately nothing wrong we can see ticket closed if something else occurs please send new ticket


                  you send new ticket support replies with yet another generic response

                  we are sorry but this is same issue u reported b4 so we need close ticket.



                  its so disrespectful that kabam wont hire people do the job also hilarious when their support calls our knights heros or captains clearly letting us know they uave no idea of actual game. As players especially some of us that spend we deserve better and more and more leave which is very sad

                  Comment


                  • #10
                    Whats the point off having an option to contact customer support when the customer is treated badly and the support just copy paste answers - You would think if a company is looking to grow its business then this is a key area where they can make a big difference and get a good rapport with people and it does not cost allot to the business.

                    But it seems they are yet to understand the principle of growing a business but enfact pushing people away.

                    If your came has known bugs and issues and you cant create a fix and customers get effected by your poor management then be humble and put your hands up and say sorry simple really

                    Comment

                    Working...
                    X