Forum Rules [Updated 12/21/2016]


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Customer Service is non existent

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  • Customer Service is non existent

    Majority of players have come across the Boss bug and in the Campaign mode and i have been told to delete the app and reload the app again and it should work, so low and behold I go and do this with knowing that i have just lost my account.

    I have been told my customer support that after 5 months of playing and building up my level to 63 and having 11 heros and around 500mil might that it is now gone just like that.

    But wait I'm still on the map and i can locate all my bases so what will happen to them?

    What kind of a rubbish company allows this to happen and to be told "Sorry" The amount of hours playing the bloody game to get to get to this level and to have them say sorry it's our fault you deleted the app and had to restart.

    No wonder the numbers are dropping, what part of customer support to the offer?..................

    I will be posting a review of this game and this company in a few of the gaming magazines in the US and UK, so watch this space ...............

    it even took them over 24 hours to respond and 5 emails later before someone decided to act, rubbish service not even a response from McDonalds would take that long.

  • #2
    If you had created a Kabam ID you can log back in to your game. When you do this you also recieve 85 gems I think.


    • #3
      Yes go to settings n readd your user id n password it will bring it all back, your account cant be deleted,, u just need your user id n password,,


      • #4
        I never had an Kabam ID I just uploaded the game and started playing it - Due to the daily boss error I just delted the app and reinstalled it thinking I could just carry on because it picks up my ip address from my phone and I could carry on as normal.

        There must be a way for me to get back my cities they are all still sitting there? Support are useless and don't really care to much I had to wait 24 hours and 5 emails later before someone who respond.

        If you can loose 5 months and god knows how many hours worth of playing just like that then Kabam are really useless and someone needs to be shot.

        Anyone else got any ideas on how to get back your cities once to delete the app and then create a user id? Cant they just link it?

        2 responces so far in 30 mins which is 1 more than Kabam could do in 24h's


        • #5
          There's a reason y Kabam says to make a Kabam id b4 reinstalling. They won't help you get it back either start over or give up.


          • #6
            Not sure then jedi,,sorry cant be of more help..I do hope you can get it back,,


            • #7
              Here is the responce from Kabam

              I reviewed your account and found that it has not been linked to Kabam account. This poses a problem as we now have no e-mail address on file to sent any password reset email to. Unfortunately we will not be able to recover this account on your device due to this.

              I am very sorry there is not more we can do for you in this case. Please feel free to contact us if you have further questions and we'll be happy to assist you.

              If i didnt have an email address but do now you must be able to help by sending it to my current?

              If all my cities are still in the game i dont see what the problem? Just linking it back to my new one must not be that hard?

              Such slow responce time from them so im not sure if it ones person who handles complaints but its been 36 hours now and only 2 emails from them with out them answer my questsions. If anyone has contacts then drop me a line



              • #8
                Jedi I hope the best for you Many have complained to kabam but no responses


                • #9
                  They dont care

                  They usually just send generic soory for your bad exoerience as fellow gamer I know frustration blah blah blah.

                  unfortunately nothing wrong we can see ticket closed if something else occurs please send new ticket

                  you send new ticket support replies with yet another generic response

                  we are sorry but this is same issue u reported b4 so we need close ticket.

                  its so disrespectful that kabam wont hire people do the job also hilarious when their support calls our knights heros or captains clearly letting us know they uave no idea of actual game. As players especially some of us that spend we deserve better and more and more leave which is very sad


                  • #10
                    Whats the point off having an option to contact customer support when the customer is treated badly and the support just copy paste answers - You would think if a company is looking to grow its business then this is a key area where they can make a big difference and get a good rapport with people and it does not cost allot to the business.

                    But it seems they are yet to understand the principle of growing a business but enfact pushing people away.

                    If your came has known bugs and issues and you cant create a fix and customers get effected by your poor management then be humble and put your hands up and say sorry simple really