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Wrong grail wars payout

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  • Wrong grail wars payout

    I got 26k points in gw n only got 1 of each chest when prize list says 16 grail wars quinary chest and 10 holy booster chest

  • #2
    Yup, I'm in the same boat as you! It's amazing how many errors are occuring with this game lately.


    • #3
      I have a question for all three of you, Did you killed any troops of players from your opponent alliance in Grail War ?

      I am testing a theory, and I am trying to collect data. So, thanks in advance if you guys find time to answer.


      • #4
        Yes I killed 3 of them


        • #5
          Hello everyone,

          I am sorry to hear you are experiencing issues with the latest Grail Wars payout. We are looking into this issue and it would be really helpful if you could send a ticket to our customer support stating your server, alliance, the prizes you received, what you scored and the date the issue occurred.
          Thank you for you patience while we work on resolving this issue.


          • #6

            Problem with support they just say all good this side ticket closed


            • #7
              I send in a support ticket on Saturday after I recived the wrong prize I'm still waiting on a response, support aren't much help,with anything I usually get a aromatic response then a ticket close and when I mail in again I get this is a duplicate and they close it again.


              • #8
                Originally posted by OnTheWayOut View Post
                Yes I killed 3 of them
                I am wrong than. I did not get correct payout two times. Both times I only scored points by killing buff troops and failed to kill one single troop from our opponent alliance. But every time when I was able to kill opponent alliance troops, I received correct payout.


                • #9
                  Originally posted by DanaKabam View Post
                  Hello everyone,

                  I am sorry to hear you are experiencing issues with the latest Grail Wars payout. We are looking into this issue and it would be really helpful if you could send a ticket to our customer support stating your server, alliance, the prizes you received, what you scored and the date the issue occurred.
                  Thank you for you patience while we work on resolving this issue.
                  Got the a compensation prize but it is less then I would have gotten if pay out was right.