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Best in slots wheel

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  • #16
    Greetings,

    We sincerely apologize for any confusion the recent Best in Slot Wheel Game has caused, which we assure you, was not our intention. Compensation has been sent to those who won Grand Best in Slot chests in game, please wait 24 hours for the message to arrive within your mailbox. We will be sure to try our best to avoid this type of item description and messaging errors in future Wheel Games.

    Comment


    • #17
      Hello Rukkirii,

      Thank you for the response here. Are you going to redo that chest/event and adjust the chest in such a way that it will actually give out BIS gear? I discouraged a lot of people from playing that wheel to avoid disappointment (god knows there are a lot of people for whom that could be the last one), so now I'm feeling bad for those who could have actually gotten something.

      Comment


      • #18
        Originally posted by tempicek View Post
        Hello Rukkirii,

        Thank you for the response here. Are you going to redo that chest/event and adjust the chest in such a way that it will actually give out BIS gear? I discouraged a lot of people from playing that wheel to avoid disappointment (god knows there are a lot of people for whom that could be the last one), so now I'm feeling bad for those who could have actually gotten something.

        We don't want to cause those who spent their Kingdoms of Camelot allowance on the last Wheel Game to become upset so it may be a touchy subject to do this right away but I will sure to monitor the feel of the community about the idea as well as discussing it with my team.

        Comment


        • #19
          Hi Rukkirri there is only confusion from the person who set the wheel up, with no list of prizes everyone assumed quite easily a best in slots was a chest with the best in slots gear not either a random piece of gear or not the best piece for that slot as a prize most players who won the grand prize will of used 80+ wheel tokens so the 4 chests per grand chest won isn't really what people want. The correct item would be more helpful.

          Comment


          • #20
            Hi Rukkirri, I have to agree with Yeti!! Whilst I appreciate the tokens as compensation, I would far rather have a replacement Grand Chest containing the three BIS gear pieces I should have received from the original wheel. 8 free tokens as compensation seems a bit limp to me.

            Comment


            • #21
              Compensation: 12 tokens(4 grab bags) u have send to me=82 tokens i have spend? I dont think its a fair ratio. Or i can say those 4 grab bags were the most expensive grab bags i evere can buy around...1230 gems for those it means about 310 gems/grab bag. C'mon! This is not right and u should re-think this compensation!

              Comment


              • #22
                Same here 8 tokens is not a replacement for the wrong item as a prize.

                Comment


                • #23
                  Now a wheel is up with a short time frame and we have all used tokens to get "the best" in slots chest or rather "second best or random gear" chest. This needs to be addressed properly please putting this wheel up now is just a smack in the face to everyone who played the wheel only a few days ago.

                  Comment


                  • #24
                    I have been told again to post on the forums as the correct prize hasn't been given. My case number is 03214511 and 03231041, 03231425 please help me to I gain the correct prize and the wrong one removed from my inventory.

                    Comment


                    • #25
                      Originally posted by CHOSEN_YETI View Post
                      I have been told again to post on the forums as the correct prize hasn't been given. My case number is 03214511 and 03231041 please help me to I gain the correct prize and the wrong one removed from my inventory.
                      Good luck with that yeti.

                      Comment


                      • #26
                        Thanks, I hope it won't come down to luck. First time I've experienced a support agent that only cuts and pastes responses. Hopefully someone will help.

                        Comment


                        • #27
                          My case no is 03213485. And i just been anounced that the case was closed. The solution was: 2 merlins tokens and 4 token grab bags to compensate my 82 tokens(1230gems) spend in that false advertised event. Dont know what to say...

                          Comment


                          • #28
                            Originally posted by liviu_iova View Post
                            My case no is 03213485. And i just been anounced that the case was closed. The solution was: 2 merlins tokens and 4 token grab bags to compensate my 82 tokens(1230gems) spend in that false advertised event. Dont know what to say...
                            Better than I have been offered so far my tickets been closed with no real answer saying thanks for the feedback and post on the forums.

                            So I am awaiting the response here as well as by email as the support agents say this is where I will get help.

                            Comment


                            • #29
                              Yeah the payoff way less than what I spent. Who doesn't want best in slot? Oh well may as well close this thread. *10kn and the new gear to follow makes this an obsolete issue.

                              Comment


                              • #30
                                Yes there will be more gear no doubt, I am still waiting for my best in slots item, not the usless item I was given

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