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non pay of win

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  • Havent_a_clue
    replied
    I appreciate the speedy fix. The speedy response from my ticket arrived today.

    Leave a comment:


  • Slokom123
    replied
    I appreciate your speedy fix. We got it in time. KABAM thank you. I know mistakes happen. But, when you fix them like that it's ok. Thank you very much.

    Leave a comment:


  • Canadiank
    replied
    Ok thanks a lot for fixing this.

    Leave a comment:


  • Rukkirii
    replied
    Hey friends. I'm going to merge this thread with the thread I have been updating this whole time just in case there are those who haven't been following the other one.

    Leave a comment:


  • Rukkirii
    replied
    The 7/26 20:00 - 00:00 UTC Alliance ToM has been fully paid out! Be sure to check your inventory for your Merlin's Magical Tokens and Camelot's Mightiest Trophies. We will be extending Merlin's Madness until 02:00 UTC so you can use your shiny tokens in this game if you want to.

    Thanks again for your help in finding this pesky event.

    Leave a comment:


  • Rukkirii
    replied
    We will be extending Merlin's Madness until the Flash Alliance ToM from 7/26 20:00 - 00:00 UTC is paid out. Which will be paid out shortly.

    Leave a comment:


  • Rukkirii
    replied
    It's like I see a bright light at the end of the tunnel! There are TWO Flash Alliances that didn't pay out..... Ahhh thanks for clearing this up! I was about to have a panic attack that something was broken on our end on paying out.

    Okay guys I'm going to see if I can get this other Flash Alliance ToM paid out right away. Hang tight!

    Leave a comment:


  • Lord_Voldermort
    replied
    Originally posted by Valhalla_Perc26 View Post
    I believe the confusion is because there was two flas ATOM's, and neither one had paid out for first place. My alliance placed first in both. Tokens and trophies have been paid out for one of them, but there was two failed payouts, not just one.
    Can you tell me which one was paid out? the first one or the second one? You should be able to tell from the amount of might you popped right? I bet you got paid out only for the second one, and since we didn't win the second one, i don't see a change in my inventory. I dont think they paid out the first one yet.

    Leave a comment:


  • Valhalla_Perc26
    replied
    Originally posted by Rukkirii View Post


    Either? What is the other event that you didn't receive trophies on? I'm only aware of this Alliance ToM error, the rest I thought were fixed.

    I believe the confusion is because there was two flas ATOM's, and neither one had paid out for first place. My alliance placed first in both. Tokens and trophies have been paid out for one of them, but there was two failed payouts, not just one.

    Leave a comment:


  • Lord_Voldermort
    replied
    Originally posted by Valhalla_Perc26 View Post
    There were two ATOM for Merlin tokens. Neither one had paid out for first place. The token part has been taken care of and we appreciate your hard work getting it resolved. The other reward for both tourneys was 200 s2 trophies. The trophies have not been received. I understand tho that it may take some time to do. I'll post on this thread if we haven't received them by tomorrow.
    Thats correct Rukkirri.
    There were two Atoms and both had their first place prize missing.
    In the PM I sent you, I was talking about the first one (since thats the only one we won) but there was one more after that, which was won by some other alliance from my world and they didn't get their prize either.
    So, Valhalla is right in pointing that out.

    Leave a comment:


  • Lord_Voldermort
    replied
    Rukkirri,
    I just checked my invetory, I neither see tokens nor trophies in there. My world: Ector 46, Alliance : The Collective

    I don't mind waiting a bit longer though. I know you are doing your best to correct this.
    Will update this thread when I see my payout.
    Thanks again.

    Leave a comment:


  • Rabbid_Invasion
    replied
    Originally posted by Rukkirii View Post
    Heya, I just got word that the first place Alliance in this event were just now paid out so be sure to look in your inventory for the tokens as it should appear shortly.

    I've been posting about this issue in this thread.
    Thank you so much.

    Leave a comment:


  • Valhalla_Perc26
    replied
    Originally posted by Rukkirii View Post


    Either? What is the other event that you didn't receive trophies on? I'm only aware of this Alliance ToM error, the rest I thought were fixed.

    There were two ATOM for Merlin tokens. Neither one had paid out for first place. The token part has been taken care of and we appreciate your hard work getting it resolved. The other reward for both tourneys was 200 s2 trophies. The trophies have not been received. I understand tho that it may take some time to do. I'll post on this thread if we haven't received them by tomorrow.

    Leave a comment:


  • Rukkirii
    replied
    Another update by Yours Truly.

    The Trophies have now been paid out for the first place winners of the Flash Alliance ToM in question so be on the lookout for 200 more trophies to your count. Be aware that both of these manual payouts can take some time as this is a rather large payout.

    Thanks!

    Leave a comment:


  • Rukkirii
    replied
    Originally posted by Valhalla_Perc26 View Post
    Most of our players have received tokens, thank you. We still have yet to receive the trophies from either TOM.
    Either? What is the other event that you didn't receive trophies on? I'm only aware of this Alliance ToM error, the rest I thought were fixed.

    Leave a comment:

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