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Payout for flash tk wrong!!

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  • Payout for flash tk wrong!!

    Hi.
    I just won the flash tk comp in world 37

    However I have been payed out the 2nd place prize!! I tried to contact support but got automated responses and then the ticket was closed!!

    The payout should have been 40 red 15 white and 3 blue for 1st place

    I was paid 30 red 10 white and 2 blue. The 2nd place prize!!!

    Please add what I'm owed to my account. As I said I have tried support and the case was closed.

    Russell
    TheWolfPack
    World 37

  • #2
    Pictures




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    • #3
      I just put in a trouble ticket for an error on a tk event in 45. I won and then realized that the pay out only gave 40 red, 15 white and 1 blue for the winner and second place and third place won zero blue (case # 02499499) hopping they will correct this error for us

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      • #4
        [IMG][/IMG]

        [IMG][/IMG]

        [IMG][/IMG]

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        • #5
          Russell you may want to go back and check. It looks like you got caught by a sniper at the end. Your #1 TK total is less than what shows at the bottom for #2. That usually means you got passed at the last minute. Pull that comp up and check it. That's a better answer than wait until Monday. Which we shouldn't have to do anyway.

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          • #6
            Have to say I'm afraid I think someone has beaten you to first and the payout is correct. Like Rayan has said go back in after a while and I'm sure the table will of updated.

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            • #7
              So there is no pay out issue? Just making sure don't want to send stuff to GMs for no reason.

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              • #8
                Well that's odd

                The above screenshot was taken when prizes were available to collect. After the contest had finished at 1pm uk time.

                I was indeed beaten at the end!!! But the table wasn't updated again until 5.45pm uk time!!??

                So this caused the confusion. Seems silly to award prizes before the table was updated??

                Oh well. Thanks for your replies guys. At least someone listens and answers even if it's not kabam.......

                Comment


                • #9
                  Russell, you're better off asking a player about stuff like that. We deal with it every day and can answer the question quicker.

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                  • #10
                    Originally posted by RaylanV36 View Post
                    Russell, you're better off asking a player about stuff like that. We deal with it every day and can answer the question quicker.
                    Yep I agree!!

                    This is a new one on me though. Payouts and then an update nearly 5hrs later. Kabam could save themselves a hell of a lot of hassle ironing stupid little things like this out. Maybe spend more time on code and less time on painting new knight faces :-/

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