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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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TK Event Payout

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  • #16
    Also removing the screenshot that shows proof is rather childish. Either give me what I was promised or give me my might back. Canadian as you can only delete topics and edit **** dont reply here. You have done nothing to help solve our issue. Just like a damned parrot.

    Comment


    • #17
      Originally posted by Dracuel View Post
      Also removing the screenshot that shows proof is rather childish. Either give me what I was promised or give me my might back. Canadian as you can only delete topics and edit **** dont reply here. You have done nothing to help solve our issue. Just like a damned parrot.
      Some life advice mate, if you want help you need to be respectful.

      Comment


      • #18
        Originally posted by Dracuel View Post
        Also removing the screenshot that shows proof is rather childish. Either give me what I was promised or give me my might back. Canadian as you can only delete topics and edit **** dont reply here. You have done nothing to help solve our issue. Just like a damned parrot.
        Mate, GMs usually handle issues on the Mondays, as they do not work on most weekends.
        As for the screen shot of your issue with support. That is against forum rules to post. if you want to dispute that your ticket was closed you need to take it to a gm (privately) or email support again is all. I will let the GMs know that your issue is not resolved and they will see this on Monday.

        Comment


        • #19
          Instead of sending the reply I had in mind ill bite my tongue this last time. Ihave spent over 4k on this game just to have this happen.

          Comment


          • #20
            Another support ticket closed.

            Comment


            • #21
              Originally posted by Dracuel View Post
              Another support ticket closed.
              If you open multiple tickets about the same issue, support will close them because they are considered duplicate tickets.

              If you read over the Forum Rules, which can be found here, you can see that posting any form of private communication between Kabam, Support, or even another player, on the Forums is strictly prohibited due to privacy concerns. So the Mod is just doing his job by removing them to ensure that the Rules are followed. If you haven't yet, I recommend reviewing these Rules so that you are more familiar with how these boards work. Feel free to PM if you have any questions regarding them!

              As for the topic at hand, unfortunately I was already out of the office when I received your PM, so I apologize for not getting back to you yet. I will have a look at it tomorrow when I am back and see what I can do for you. ^^

              Comment


              • #22
                Same issue in 115. Have sent two tickets and both have been closed. Saying that they aren't going to pay out the correct chests because people have already used the nocturne pacifier chests.

                I'm sorry but every time they mess up like this they should be making up for the inconvenience with a free chest of some description!!!

                Comment


                • #23
                  Originally posted by carnivaldemon View Post
                  Same issue in 115. Have sent two tickets and both have been closed. Saying that they aren't going to pay out the correct chests because people have already used the nocturne pacifier chests.

                  I'm sorry but every time they mess up like this they should be making up for the inconvenience with a free chest of some description!!!
                  Kaoona said in the above post that she will be looking Into this tomorrow.

                  Comment


                  • #24
                    I agree we should be compensated for the mess up. I only got upset because my initial cry for help was answered rather rudely. I have spent thousands on 66. I have only spent $10 here but I dont wanna spend more if I am not getting what I won. I only reacted rudely because that was how I felt I was treated. Kanoona I have read the rules but it as you will learn on the internet once its sent you no longer own it...

                    Comment


                    • #25
                      I had the same issue. I placed 30th in the comp and got 2 of the noturne pacific chests or whatever they were called. I would like to get my 2 grand prize tactical gear chests.

                      DuRTYHiPPiE
                      Percival103

                      Comment


                      • #26
                        Originally posted by Dracuel View Post
                        I agree we should be compensated for the mess up. I only got upset because my initial cry for help was answered rather rudely. I have spent thousands on 66. I have only spent $10 here but I dont wanna spend more if I am not getting what I won. I only reacted rudely because that was how I felt I was treated. Kanoona I have read the rules but it as you will learn on the internet once its sent you no longer own it...
                        Lol. My initial reply was... you didn't contribute to your alliance might gain therefore did not receive a prize...

                        I felt like my ticket had not even been read, as I clearly stated it was a troop kill with the date and server.

                        When is something going to be done? People have been complaining about the lack of support from the support team for a long time. I understand they have a lot of complaints to get through but im sure people would forgive the wait if a thorough
                        Job was done.

                        Comment


                        • #27
                          Originally posted by carnivaldemon View Post
                          Lol. My initial reply was... you didn't contribute to your alliance might gain therefore did not receive a prize...

                          I felt like my ticket had not even been read, as I clearly stated it was a troop kill with the date and server.

                          When is something going to be done? People have been complaining about the lack of support from the support team for a long time. I understand they have a lot of complaints to get through but im sure people would forgive the wait if a thorough
                          Job was done.
                          Lol how could u place in a tk event yet not contribute. The support browse over and assume without fully understanding. It reminds me of comcast tech support in India... instead of looking into our issue they automatically assume their customers are wrong. I literally wanna yell "i pay yo paychecks!"

                          Comment


                          • #28
                            Hey everyone,

                            We have sent the correct chests to all players who won prizes from this event. Please give them 1-2 hours to appear in your inventories, you may need to refresh your game to see them. Please feel free to send me a PM if you do not see them by EOD.

                            Comment


                            • #29
                              Originally posted by Kanoona View Post
                              Hey everyone,

                              We have sent the correct chests to all players who won prizes from this event. Please give them 1-2 hours to appear in your inventories, you may need to refresh your game to see them. Please feel free to send me a PM if you do not see them by EOD.
                              Once again the wrong chest was sent out. Once again u sent out nocturne pacifica. I do not want these chests with squire and yeoman. I want my tactical armor. I want what I was promised.

                              Comment


                              • #30
                                Originally posted by Dracuel View Post
                                Once again the wrong chest was sent out. Once again u sent out nocturne pacifica. I do not want these chests with squire and yeoman. I want my tactical armor. I want what I was promised.
                                Hey everyone, we are aware that it sent the wrong chest again, there may be something wrong in the backend involving these two chests. Our engineers are investigating the cause of this now. We will be working on getting you the correct chest as soon as we can.

                                Comment

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