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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

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Error in chest prize 115

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  • Error in chest prize 115

    In 115, we had a build-a-thon for chests. Today we received our chests with incorrect prizes. The contest stated that it would be 3-10 15 min speeds per chests that contained them. I opened my chests and received either 2 kays, 1 or 2 15 min speeds(not the 3-10 that was). Is there a reason to this, if not I would like the other speeds that I should have received. I had 150 chests that contained 1 15 min speed. Please help and make this right. From a paying a customer

  • #2
    103 buildathon chests

    Description clearly states 3-10 knights hourglasses yet it gives 1 every time and since this as well as the training with Kay's are the lowest prizes that's what your getting most of the time... I'm now owed about 90 15 min speeds that I'm sure I'll never see, ticket number 02357491 if anyone can look, got a response but was anything but helpful, don't think he bothered to actually read my mail as he began telling me they can't guarantee the better prizes and couldn't give the percentages or the chance to win each prize, none of which I ever mentioned. If someone could take a look I'd appreciate it, I know your support will be getting lots of mails on this so might as well let them know that it's not our fault but that it's another false description of the chest

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    • #3
      And also I have screenshots of both te chest description and the chests giving 1 each time (both also supplied to the "support" guy) just don't know how to put them on here

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      • #4
        Originally posted by Noob_5JVNMJL View Post
        And also I have screenshots of both the chest description and the chests giving 1 each time (both also supplied to the "support" guy) just don't know how to put them on here
        We apologize for the mistake and will send out hourglasses for each chest opened, and will fix any chests that have yet to be opened.

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        • #5
          Will this be fixed for all players? I had 216 chests. Or do i need to send in a complaint to get mine?

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          • #6
            Originally posted by Jesse Kabam View Post
            We apologize for the mistake and will send out hourglasses for each chest opened, and will fix any chests that have yet to be opened.
            Still waiting for hour glasses how far away r they?

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            • #7
              Originally posted by ender_1 View Post
              Still waiting for hour glasses how far away r they?
              They normally don't send anything out on weekends so your probably going to have to wait till a weekday

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              • #8
                Thats bs they should give us the chest back I had over 300 chest as they admit they were not working right, give us a chance with chest working properly not glitched chest

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                • #9
                  Monday afternoon.....still no fix yet....just like divisional tks screw up....kabam promises.....doesn't deliver.....Employees make promises they don't keep

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