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Lied to by advertising then lied to by Kabam

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  • Lied to by advertising then lied to by Kabam

    I'm not a fan of airing this publicly on the forum but I feel I need to share this.. On the 3rd of Feb a spend event stated, it stated for every 350 gems spent you would receive...
    Spend Event: Get the Millions of Might and the best Gear in Camelot!

    For EACH 350 Gems you spend, you will a earn a Legionnaire Prize Chest. Each Imperial Prize Chest contains 1x Sword of Lohengrin, 1-20 Million Might in Tier 4-5 Troops, 15k Imperial Guardians, 1x Piece Battering Rams Gear or 1x Piece of Golden Militiamen Gear. (No Limit)
    This advert was also on the forum. No where in there does it state that the is a chance of winning that stuff. It states you will receive that stuff. So, I complained to Kabam via support. Support duly replied and they actually CHANGED the wording, here is the reply

    Legionnaire Prize Chest: This Chest contains ONE of the following: 1x Sword of Lohengrin, 1-20 Million Might in Tier 4-5 Troops, 15k Imperial Guardians, 1x Piece Battering Rams Gear or 1x Piece of Golden Militiamen Gear
    Note how they have added the words "One of the following".
    So I followed this up with a mail stating that they actually advertised something and then after the event changed the wording and lied to me. I have kept all the mails, I'm hoping to get a resolution from this without naming the person from Kabam support who so conveniently changed the wording themselves before I publicly air all the mails showing this and forward them onto iTunes as well.
    As you can see I was slightly annoyed having only received troops from the chest and then totally shocked when they replied with a new edited version which had been changed!
    You can still see the advert for the event on this forum, I don't believe that has been changed YET.
    After pointing out they had lied and changed the advert themselves they relied with a "No we haven't" and closed the ticket.
    Lucky I kept the original advert and all emails to use whilst I take my complaint even further.

  • #2
    It is really sad that the cant have someone edit these adverts or notifications before they come out. They are too drunk off our money to think of us. What I always tell people during these spend event is make sure you can live with just having one of the prizes stated on there especially the troops cause thats almost always what they give. When kabam states prize with comas (,) between them, I take every "," as an "or". Yes its a trick to get you to buy gems and it must be working so well because the keep doing it. And kabam REALLY THESE THINGS DONT COST YOU A THING, SAD HOW YOU LIE JUST TO GET MONEY AND NOT GIVE BACK. YOU TRY TO MILK CERTAIN ITEMS ONLY TO COME OUT WITH SOMETHING ELSE DAYS AFTER, THERE ARE OTHER WAYS TO MAKE MONEY THAT LYING AND CHEATING PEOPLE.



    • #3
      At least you received the payout. Still waiting Kris, lothorian world 48! I really dont want to defend Kabam since they keep screwing me out of pay outs but the key word in their phrasing is "or." "Each Imperial Prize Chest contains 1x Sword of Lohengrin, 1-20 Million Might in Tier 4-5 Troops, 15k Imperial Guardians, 1x Piece Battering Rams Gear or 1x Piece of Golden Militiamen Gear. (No Limit)" I read that as if you will receive a sword, might, guardians, ram gear, or mm gear. They probably added the other wording to make sure no one misunderstands.


      • #4
        You guys need to understand Kabam terminology. Always look for the word "or" or "one". That means you aren't guaranteed all the prizes and that it's a 99.9% chance that you're getting the lowest prize available. Just stop doing the spend events. It's never worth it.


        • #5
          There is a simple answer to this. Click on your latest receipt from itunes. Press 'report a problem' on the reason screen press other. Tell itunes about kabams false advertising and 'bait and switch' tactic. Ask for a chargeback and get your money back!! I already have done this. I am sick of kabams greed and blatantly criminal practises. I guarantee itunes will refund you.

          Hope this helps

          And kabam. If you read this. You REALLY need to step up and make it up to us ALL. 10k gems to us all each would cost you NOTHING. ;-)