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Knight Tome Chest - Galahad62

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  • Knight Tome Chest - Galahad62

    Hello Kabam

    Thanks for the madness you gave us where we could win Knight Tome Chests but never able to redeem in round tower as promised.
    Half of the server have those Knight Tome and are complaining in support, but they get a simpel copy past answer that we were to late to redeem our rewards or any other excuses. You exchange the chest of some of the players on Galahad but ignore therest of the players that are complaining!
    Its time you give us what we paid for. We dont accept "We cannot adjust the calculation" or any other useless text you write that doesnt solve the problem.





    Relatyne Galahad62

  • #2
    We bought the chests, but we cant redeem them in the round tower, its time to solve this problem kabam! Some players have the knight 230, some dont. Treat everybody as equivelant! And be fair ...... skyword

    Comment


    • #3
      Please Kabam, give everybody what they deserve... if it's won it should be delivered...

      Comment


      • #4
        Give is we Pay for!!!!!!

        Originally posted by LadyGuinevere_Gal62 View Post
        Please Kabam, give everybody what they deserve... if it's won it should be delivered...
        Thanks for the madness you gave us where we could win Knight Tome Chests but never able to redeem in round tower as promised.
        Half of the server have those Knight Tome and are complaining in support, but they get a simpel copy past answer that we were to late to redeem our rewards or any other excuses. You exchange the chest of some of the players on Galahad but ignore therest of the players that are complaining!
        Its time you give us what we paid for. We dont accept "We cannot adjust the calculation" or any other useless text you write that doesnt solve the problem.

        Comment


        • #5
          I already mailed about this issue. I agree completly with the above! Most players paid for gems to get the knight 230 as prommised in the banners. Also in the discription of the knight tomes it says when you have won 8 tomes you can claim it in the round tower, but nothing there! So please complete the event for us and make this option available in the round tower.
          I also play in Hengist and there this option was available in the round tower, so why not in galahad62?

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          • #6
            Originally posted by LadyGuinevere_Gal62 View Post
            Please Kabam, give everybody what they deserve... if it's won it should be delivered...
            Exactly, it cannot be any clearer than that!

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            • #7
              I've this problem aswell!

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              • #8
                Same here, i have also some of those chests in my inventory, but cant use them.

                Comment


                • #9
                  No rewards

                  I have the same problem as the members of my alliance,

                  Comment


                  • #10
                    Rewards

                    Just Like the other players Iám still waiting for the reward!!!

                    Comment


                    • #11
                      The support departement of K.O.C. is seriously failing in its duties.
                      Multiple times crashes, faulty updates and unrewarded prizes lead me to believe the company cares just for the cash they can gain and not the customers they should supply a good running game for.
                      The latest issue, the knights tome chests that were won, are not being paid out as promised.
                      Furthermore the issue that Galahad 62 is suffering from total lack of tournaments or any other game activities is maddening. The game is seemingly bled to death.
                      Many gamers, including myself have spend serious amounts of cash on a game that does not deliver. Yet no one can get the supportdepartment to respond effectively. If this game would be a car that was sold, it would be subject to nationwide drawback for incompetence. Without wheels and an engine, it is going nowhere!
                      Player name : Tinkerbel

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                      • #12
                        Hear! Hear!

                        I agree it's a crying shame that Kabam isn't rewarding the players in Galahad. They won their chests fair and square in the events kabam organized in Galahad 62.

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                        • #13
                          For me goes the same. I communicated with support, but they are not willing to help.

                          The answer I got is:
                          Code:
                          Thank you for your reply and I hope you are doing well today! I am sorry to hear this issue that you had with the round tower. I am unable to grant the prizes for this situation at the moment as the promotions and rewards are done internally through our system and we cannot verify what the round tower would have had or what you needed to redeem. I will however, report this situation to the game team to further investigate. I would keep in touch with the forums as there may be another round tower event soon in your specific realm.
                          
                          Thanks again for writing in. Should you have any further issues within the game, please open a new support ticket and we will be happy to assist you.
                          It would be great to get what we deserve!!!


                          SpeedyB
                          Galahad62

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                          • #14
                            Well kabam where is our reward???

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                            • #15
                              im stil waiting for responds.

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