Hi kabam. I have sent numerous tickets about this issue and your responses are a clear sign that nothing is going to get done. I have not received my 50k ulitmate bonus. Or my spend 100 gems bonus yet from the 17th and after events. I had one response "prizes are paid out in 5 days" obv I know that but that doesn't fix my problem that I haven't received a thing. It's been a week ! I want my items! You all can atleast take the time to investigate my problem instead of blowing me off. Can something get done please! I'm skittzy on world pellinore71!