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Prizes/customer service has been awful

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  • Prizes/customer service has been awful

    Dear Kabam,

    Let me start out by saying I LOVE your game. I have played almost all of the strategy games and this is by far the best game out there. Having saying that there are TWO major FLAWS. Your prizes from the events have been so small that the amount of gems it takes to spend to get the prizes isn't even close to what you should recieve. (I don't see how hard it would be to reward your players properly for the amount of hard work they put it) Most recent examples, your flash might tournaments no one needs a 225 knights anymore the majority of your experienced players have tons and tons of them so please stop doing flash tourney for 225 knights and mystics!!!!!!! Another thing is the knight level up contest......WOW!....100 t3 or 225 knight!?!? I can train 5000 t3 in ten hours which is about 500 of those stupid chests and like i said before I don't need knights! So to give out 100 t3 is like a slap in the face honestly I don't even care keep the chest I already trained over 40000 chests by the time you even pay it out correctly because you can't do that either. SO PLEASE PLEASE PLEASE fix the prize rewards to something that will actually make players not quit the game....reward your players and they will stay its simple...treat them like crap like you been doing and everyone will be playing GAME OF WAR where they do not treat players like crap. Your customer service staff is like the luck of the draw. Half the staff is very helpful the other half is the worse customer service I have ever had. I have spent A LOT on this game I love this game and if you experienced players like me to continue your going have to step up your PRIZES and CUSTOMER SERVICE.

  • #2
    Couldnt have said it better myself. Heck even adding a trading post to the round tower would be a huge step in the right direction. Allow players to trade in those items they no longer need for a fraction of their gem value or exchange for items of equal value.


    • #3
      I couldn't agree more noob ive stopped buying gems it's been 6 months or so. The prizes are crap they have flash toms every 4 hours that pay out the same a mystic training for putting up 50m+ in 4 hours is a crap prize


      • #4
        I appoligize for the issues with prizes, and that is going to be fixed by our team. What prizes would you like to see in tournaments?


        • #5
          You should have a pick your own prize Jesse have like a tier of prizes depending on how you did


          • #6
            New prizes needed for events

            Hello It would be nice to have prizes such as some of the nice chests offered on the Monday madness or wicked Wednesday's if these all can be bought for 5-10 gems perhaps some chests could be given in the events it appears you have many of us strapped to upgrade these building and the payout for surveying would take months to reach enough rare gems to upgrade. There are many people whom still need divines before they can go any further on this game of building.The pendragon chest is becoming somewhat obsolete as people are getting trrops through a variety of other chests to make a fair field for all some of the nicer chests would be a great option for many.

            Note: The many glitches in the game should be repaired in the knights department first before we all start dressing them up I for one have applied the mystic 230's on three occasions and they have not help they have vanished.


            • #7
              On another note it would be extremely helpful to be able to share our extra items with our alliance members and or be able to trade extra items for gems, or other useful items. I just saying I have enough blood frenzies and dragon stomps to last a person for 4 years. These items are a pure waste if one can not use them. Alliance is meant to help one another and I would gladly be willing as most to share mine to those who need and request a help for them. I mean come on here a person does not need 98 second deeds do they?