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Event #8 individual ToM still not paid out!!!

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  • Event #8 individual ToM still not paid out!!!

    Despite many emails to kabam and posts on this forum, kabam have still failed to award our alliance the alloys they advertised. Our player Wildchilliwolf came first in event #8 and won "the entire alliance" an extra 5 alloys. So far we have yet to receive them. Many of us have sent support tickets to kabam only to get the usual automated replies!! This needs fixing NOW and is not acceptable!! I have already been in contact with iTunes who have already agreed to give me a gem refund because of your false advertising and extremely poor customer service!

    I am instructing everyone who is effected in my world to also contact iTunes on this matter! Kabam unless you actually start listening to us your going to be refunding a LOT of money!!!

    World 37

  • #2
    I am the Chancellor of TheWolfPack and have submitted multiple tickets on this, and on other problems with the Merlin's Games. Our alliance worked hard in the various competitions, and yet many of our members have not received the mythical alloys which they earned, and none of us have received the 5 alloys which WildChilliWolf won in #8) Individual ToM. Multiple complaints from multiple members have resulted only in automated responses and no action. Yet we know of another alliance in Guinevere 37 which finally *did* receive the alliance alloys which two of their members won in #4) Individual ToM after their members complained. So Kabam has engaged in false advertising, by promising prizes which they did not fulfill. And Kabam has also shown either incompetence or unfairness by correcting this problem with one alliance but not all alliances effected.

    The alloys are redeemable in the round tower right now, but only for a short time. And the 5 missing alloys are the difference for most of us between receiving the top prize, or having to settle for lesser prizes. Kabam needs to fix this quickly, or we will be forced to complain not only to iTunes, but to other agencies which monitor fair business practices.

    Guinevere 37


    • #3
      48 hours ago I received a automated response from Kabaam saying I should expect to hear something in one business day. Today i yet to hear anything from you Now less than 24 hrs to redeem these alloys with no response? Where's your customer service?? Wildchilliwolf won tom#8 and we never received the 5 alloys. What kind of business are u running? Advertise one thing and don't fulfill your agreement, that's just bad business, false advertising. I being a business owner know the repercussions of doing bad business. If don't receive the alloys as advertised, I will be contacting iTunes for reimbursement of gems. I will also contact the Better Business Bureau, Attorney General, and other agencies that monitor fair business practices. We did our part by buying gems to win the Tom now u do ur part and pay us our winnings
      Hey Kabaam, why don't u give wolfpack some gems today and We will pay for them in 1 Kabaam business day, if we don't just keep sending us complaints to pay and we can ignore them like u do to us.
      Remember it's us players that make your paycheck. No players, no pay.

      Guinevere 37


      • #4

        Hey guys,

        Thank you for writing in. We will have this issue addressed and will extend the redemption times for your Mythical Alloys.

        Let me know if you have any additional questions.


        • #5
          Thanks, Kris!

          The alloys were finally paid out, and the time for redeeming them extended. Unfortunately, some of our members had given up hope that kabam would do anything to resolve the problems since our reports to customer support were going unanswered. Some of them turned their alloys in for lower prizes than what they really earned. But they can get additional small prizes now, since the issue is finally resolved.

          We are very grateful that you monitor the forum threads and intervene when necessary. We just wish the official support process worked the way it is supposed to work.

          Many thanks for your help. I'm going to go redeem my alloys now :-)