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Merlin Madness - itemName.i60472

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  • Merlin Madness - itemName.i60472

    During the recent Merlin Madness events I received a total of 32 chests which are described as "itemName.i60472 - itemDesc.i60472." I took screen shots of all of these. I tried to search and couldn't find any info on this, but a couple members of my alliance have said they received them as well. These chests don't show up in my items anywhere, so I am out the tokens/gems spent to buy them. That's a total of 64 tokens, or 640 Gems (nearly $50).

    Please let me know what this is about and what I can do to be reimbursed for the loss. I submitted a ticket (ticket # 01438527) to support on 10/03/13 and have yet to see a reply.



    Thanks


    Vio

  • #2
    I got the same chest as u whit no name and just an item nr that has just disapeared from my inventory.Lucky for me was just one.Hope kabam will gifv an answer to this but i doubt it.

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    • #3
      I also have recieved these items from merlins madness but no chests in my inventory - can a kabam representative please explain where these items have gone?

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      • #4
        I'm pretty sure I got one of those, which then redeemed for "fire catapults" - did you have any new units in your items list?

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        • #5
          I have gotten such items through Merlin's madness as well but it did not appear in the inventory afterwards. Would appreciate if kabam could clarify this issue.

          Comment


          • #6
            Hey guys, we noticed that this Chest's name wasn't displaying properly. This would be the T5 Testudos Chest and should still go into your Inventory.
            Will Get You In

            Comment


            • #7
              Originally posted by Brent Kabam View Post
              Hey guys, we noticed that this Chest's name wasn't displaying properly. This would be the T5 Testudos Chest and should still go into your Inventory.
              I most definitely did not receive 32 T5 Testudos Chests in my inventory.

              Comment


              • #8
                @ SoDifficult, our records show that you have received 30 T5 Testudos Chests and have opened all of them.
                Will Get You In

                Comment


                • #9
                  hey brent why are there alliance competitions where the whole alliance doesnt recieve the prize from the event? that makes no sense to me an also the final straw why im leavin kabam's games within the next few weeks


                  KingMarine
                  Merlin12

                  Comment


                  • #10
                    Originally posted by Brent Kabam View Post
                    @ SoDifficult, our records show that you have received 30 T5 Testudos Chests and have opened all of them.
                    Outside of the "itemName.i60472" chests received, I did receive chests that were correctly labeled as T5 Testudos. Also, how are you able to verify what I received and used without my in game name or server? Just want to be sure you're checking the correct account.

                    Comment


                    • #11
                      I believe I got 4-5 o that chest, never in inventory, and out of the entire event I "won" a total of 1000 testidos, those came from 2 separate chests that were marked with them as the chest.

                      I'd also like to point out I have several open tickets for three weeks now that are not being answered at all.

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                      • #12
                        Originally posted by SoDifficult View Post
                        Outside of the "itemName.i60472" chests received, I did receive chests that were correctly labeled as T5 Testudos. Also, how are you able to verify what I received and used without my in game name or server? Just want to be sure you're checking the correct account.
                        Hey guys not sure of ur full story or if ur being honest but if we keep being dishonest in our concerns or complaints it's like crying wolf makes it harder for them to want to take us serious on legit issues because it happens so frequently I'm sure their first response is to not believe us so let's keep it honest in 66 the only chest which gave t5's were the chest u are claiming u lost so for u to say u got ur t5's u are saying u in fact did recieve the chest u have claimed were missing come on bro!

                        Comment


                        • #13
                          Originally posted by BrutusxXxBeast View Post
                          Hey guys not sure of ur full story or if ur being honest but if we keep being dishonest in our concerns or complaints it's like crying wolf makes it harder for them to want to take us serious on legit issues because it happens so frequently I'm sure their first response is to not believe us so let's keep it honest in 66 the only chest which gave t5's were the chest u are claiming u lost so for u to say u got ur t5's u are saying u in fact did recieve the chest u have claimed were missing come on bro!
                          Apparently I'm no longer able to post freely. Thank you for that very helpful reply, Brutus. It all so suddenly makes sense. Clearly I am just blind and unable to properly review my items before and after claiming a prize, 32 times consecutively. I will speak no more since you were able to provide me such factual proof that my concern is invalid. Good day.

                          Vio

                          Comment


                          • #14
                            Originally posted by BrutusxXxBeast View Post
                            Hey guys not sure of ur full story or if ur being honest but if we keep being dishonest in our concerns or complaints it's like crying wolf makes it harder for them to want to take us serious on legit issues because it happens so frequently I'm sure their first response is to not believe us so let's keep it honest in 66 the only chest which gave t5's were the chest u are claiming u lost so for u to say u got ur t5's u are saying u in fact did recieve the chest u have claimed were missing come on bro!
                            Oh, I must be mistaken. My iTunes account must also been mistaken in the multiple gem purchases. I'll call the credit card company and tell them Brutus says I didn't really do this because he's afraid if I complain they might not take him serious.

                            Comment


                            • #15
                              Originally posted by Brent Kabam View Post
                              @ SoDifficult, our records show that you have received 30 T5 Testudos Chests and have opened all of them.
                              It's amazing that you could check that in less than an hour but seem to lose that ability when it comes to the 6mil in might I gained in the last 15 minutes of the tourney I reported about days ago.

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