Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Missing Prizes from Spend Events

  • Filter
  • Time
  • Show
Clear All
new posts

  • Missing Prizes from Spend Events

    Player: xXMissMathXx
    World: Gareth47

    On 9/26/13, I took up the promotion of Spend Event that Kabam promised 2x 215 knights (Grails) for spending 300 gems. I still have not received those 2 Grails. Please award me accordingly or return 300 gems to my account. Thank you.

  • #2
    Am I being ignored? I have tried writing multiple tickets, and it's been weeks. This is not proper customer service. Kris? Vash? Brent?


    • #3
      I really don't want to start spamming u guys with threads. I need a response please!!


      • #4
        Originally posted by Camellia_G47 View Post
        Player: xXMissMathXx
        World: Gareth47

        On 9/26/13, I took up the promotion of Spend Event that Kabam promised 2x 215 knights (Grails) for spending 300 gems. I still have not received those 2 Grails. Please award me accordingly or return 300 gems to my account. Thank you.
        My Player Name has changed to CameIIia (2 capital i, not lower case l) .. Please note this important change of account.


        • #5
          Will Repost Daily until A Response is Received

          Player: CameIIia (2 capital i, not lowercase l - formerly known as xXMissMathXx)
          World: Gareth47

          On 9/26/13, I took up the promotion of Spend Event that Kabam promised 2x 215 knights (Grails) for spending 300 gems. I still have not received those 2 Grails. Please award me accordingly or return 300 gems to my account. Thank you.


          • #6
            Did you send an email to support?
            use this link


            • #7
              Originally posted by Vash Kabam View Post
              Did you send an email to support?
              Yes, Vash. I have been submitting multiple tickets for different reasons, but they go unanswered and it has been almost a month. And that's the reason why I'm using forum to get attention from Kabam support. I can ignore a Mystic training not getting replaced because of a glitch, but losing 2x 215 Grails is a bit much. I spent 300 gems on random chests to get that reward and yet I get cheated.

              Here are my ticket numbers:




              01439733* (most recent regarding 2x 215 Grails submitting about a week ago)

              Thank you for looking into this matter for me.. Much appreciated! Please note the name change when placing items in my inventory. It's CameIIia with 2 capital i and not lowercase l. World Gareth47


              • #8
                Any good news, Vash?


                • #9
                  Doesn't make me feel too good

                  I just spent 400 gems in yesterday's promotion and I was expecting to have two 225 mystics today, but I have nothing so far. This better not be another Kabscam.

                  Kabam, wake up. You have customers who deserve better than what you are providing.


                  • #10
                    I hope you have better luck than me, Brodenhar.


                    • #11
                      Still waiting patiently...


                      • #12
                        Sorry about that. I'll go poke someone with a stick now.
                        use this link


                        • #13
                          I agree with you there Camellia I also spent and have recieved nothing. The typical response from Kabam no longer cuts it. It now takes longer to get a reply to issue.


                          • #14
                            Hopefully, Vash will come through for me. Right Vash?


                            • #15
                              Received a grand chest from the summoning circle today. Took me a couple events to get them and then went to open it and it disappeared, no items, nothing given to me. Help! The problems are getting ridiculous and it isn't like this stuff is free, it takes a lot of chances to get the 5 stones.
                              Haus verkaufen Ulm