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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Wrong payout in chest?

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  • Prog
    replied
    Same thing happened to me with the amulet chest. I sent in a ticket and this was they're reply....


    Greetings!

    Thank you very much for taking the time to write in to us today. We feel it is very important that your issue is resolved as quickly as humanly possible. With this in mind, we have some troubleshooting tips below which may help with your situation.

    We've recently experienced an influx of requests and were unable to address yours within 24 hours. We sincerely apologize for any frustration this has caused you personally and assure you that we are here to help.

    Most issues in the game can be resolved by following the troubleshooting steps below, or simply by time. However, if you're still having the same issues which brought you to create this ticket please feel free to respond directly to this message and the next available agent will reach out to you shortly.

    If you are experiencing technical issues, we ask that you please consider these general troubleshooting steps specific to your device’s operating system:

    iOS Troubleshooting:
    If your game is frozen or unresponsive, you may need to "force quit" the application and start it again.

    There are three ways to accomplish this: the Software Method, the In-Game Method and the Manual Method. We recommend you use the Software Method detailed below before attempting a Manual reboot.

    To Force Quit Using the Software Method (iOS4 and later):
    From the Home screen, tap the Home button twice quickly. This will bring up a tab with all the current applications that are running in the background
    Find the Game icon
    Tap and hold the application until it starts to jiggle
    A red "minus" sign will appear on the top left corner of the app icon. Press it to quit the app.

    To Force Refresh the app In-Game:
    While playing the game tap on your Player Name > the '?' icon > Force App Refresh

    To Force Quit Using the Manual Method: (If the device is completely frozen):
    Hold down the Sleep/Wake button and the Home button at the same time
    Let go when you see the Apple logo
    Reboot your iDevice and go back to to the game!

    Android Device Troubleshooting:
    A common cause of crashes on Android is insufficient memory due to other programs running at the same time in the background. There is a very limited amount of internal memory to install Android applications. You should also keep an eye on your SD card memory so that you don’t run out of space for your favorite Kabam apps.

    To check physical memory:
    Go to the Home screen
    Select the Menu key
    Select Settings
    Select SD card & phone storage
    At the top, under SD card, you will find the Total space and Available space on your SD card. At the bottom, under Internal phone/tablet storage, you will see the Available space left for installing your Android applications

    To free up more "working" memory for the game:
    Choose "Applications"
    Choose "Manage Applications"
    Tap the "Running" tab where you can close (Force Close button) any apps that aren't essential
    Please also close any Kabam game that is giving you trouble

    NOTE: We are unable to guarantee functionality on rooted or jailbroken devices. If your device falls into this category, we may not be able to support this option.


    We would like to take this time to remind you that if none of the above has helped resolve your issue, please do not hesitate to reply back to us here and one of our Agents will get with you as soon as they can.

    Thank you for your patience in this matter and for your loyalty and dedication to Kabam. We appreciate everything you do for us and we work diligently to do the same for you.

    ***Please do not create a new ticket for your issue as this could lead to a longer wait time and complications in forming a resolution to your issue; especially if the issue is time sensitive (ie you cannot get into your game)***

    Best Regards,

    Kabam Support

    ref:_00D301HgIt._500a0Z6Bxg:ref

    I like the last part ***. What a joke... Prog kay59

    Leave a comment:


  • DrogV36
    replied
    Just be patient guys

    Leave a comment:


  • lee69
    replied
    If the chest was given out the correct troops. I might of came in higher!!!!! And means I might of win more than 50 things!!

    Come on sort the problems out

    Leave a comment:


  • Governor12
    replied
    Vash you said hold tight? Yo.u going to sort out?

    Leave a comment:


  • lee69
    replied
    Originally posted by RaylanV36 View Post
    Just be patient
    Be patient!! This event for thecambridge chests finished back in aug

    Leave a comment:


  • RaylanV36
    replied
    Just be patient

    Leave a comment:


  • lee69
    replied
    Vash,

    Am still waiting for my 5 Cambridge chests that you guys still need to credit me from the last big log in event!!
    I have sent in tickets asking for it and I only get the auto reply saying you will reply within one working day and then I get sorry we are getting more mails than we can cope with and then nothing!!

    Please just credit me

    Leave a comment:


  • RaylanV36
    replied
    Hey Governor I think I can help you out. I'm pretty sure that Customer Support has shut down. That's why you just get the automated responses. The Contact Support button will probably be taken away with the next update. Until then they have just let the automated response take over.

    Leave a comment:


  • Governor12
    replied
    Originally posted by DrogV36 View Post
    What world you play on governor
    I'm merlin 12 mate... Was top 10 kills until recently when troop chests messed everything up...

    Leave a comment:


  • DrogV36
    replied
    If you join v36 join huff_n_doback those guys kick *** they finished 3rd in tk comp with 4 member alliance

    Leave a comment:


  • DrogV36
    replied
    What world you play on governor

    Leave a comment:


  • DrogV36
    replied
    See vash and you wonder why I'm frustrated and make sarcastic replies

    Leave a comment:


  • Governor12
    replied
    Originally posted by DrogV36 View Post
    Have you opened a ticket and they just answer with some automated response then close your ticket?
    I've given up using customer support... It's pointless

    Leave a comment:


  • DrogV36
    replied
    Have you opened a ticket and they just answer with some automated response then close your ticket?

    Leave a comment:


  • DrogV36
    replied
    Hurry up I need those 300 t4

    Leave a comment:

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