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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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CHANGES OR IMPROVEMENT

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SET RULES

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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Beat The Boss Tournament. Missing Prizes.

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  • #1

    Beat The Boss Tournament. Missing Prizes.

    Hi Kabam,

    It's been a week now from I was supposed to receive my prize for winning the Beat The Boss event in Hengist10. The event was run on Thursday 24th January and the Kabam mail stated we would receive our prizes BY Tuesday 29th January.

    On Friday 25th, the troop kill rank was updated and those of us who participated in the event noticed our kills had not been updated on the rank. I used around 10mil worth of troops to kill just over 36mil of Boss troops. Myself and another player on my server who came second in the contest posted on the forum to see if the ranks would eventually be updated; both our queries were ignored while others were answered. Someone else had posted regarding their missing prize. A Kabam employee responded with this...

    Prizes have just finished processing, if you were in the Top 10 Ranks, you should have received your items in your inventory. If you still do not see your rewards plz include your playername, world location, the Rank you achieved in this Tournament, as well as the prize you believe you should have won. Feel free to post this info on the Forums or create a Support Ticket for individual attention.

    Taking this advice, I sent in a support ticket explaining my missing prize and once again, querying the troop kills ranks. I received this email...

    'I am not sure of what will happen yet as game support is not involved with the contest or the giving of prized unless notified to do so. The prizes usually are given out some days after the even has ended. I am also unsure about the leader board and your kills as this is a game feature and we only handle the functions of the game . I want to ask for your patience while this is being sorted out. If you have any other questions or issues feel free to open another ticket and write again. Have a nice day.'

    Why tell players to send in a ticket when even the support team apparently don't know what's going on?
    For the third time, I then asked again on the forum, explaining my post had been 'overlooked' the first time around. I received a more suitable response this time around. The employee explained they would look into the troop kills and get back with info ASAP. The missing prize issue however was still ignored.

    Thanks for your message. I'm sorry you're having a hard time with getting your questions answered. I will need to check in with an Engineer in order to find out if your kills in the Beat the Boss event will count toward your Troop Kill stats. Will be sure to update you with info as soon as I get it.'

    May I ask has an Engineer been asked about this yet?

    As my missing prize query had been ignored once again, I sent another support ticket in. I apologised for the double mail but explained the situation. I also asked that if I had mailed the wrong department, could the advisor please forward my mail to the relevant person. I received a response from the same advisor as the first email...

    I am not sure when the prizes for this event will be handed out, I want to ask for your patience while it is being sorted.Thank you for writing and I apologize for the wait. If you have any other questions or issues feel free to open another ticket and write again. Have a nice day.


    So after all these mails I have now given up on waiting for my troop kill stats and my 212 Chest. My main question now is, why make customer promises that you can't keep? The mail stated thatTuesday 29th January was the final day for prizes to be rewarded, why can't Kabam give us an honest reason why this did not happen? We are being told 'Please be patient' but be patient for what...more chests we have to purchase to be released? (We've had 4 new chests in Hengist10 from the event ended). Come on Kabam, it's not like you are waiting for a new batch of 212 chests to be delivered from overseas.

    I've spent a lot of money on this game, as have many others I play with in H10. We'll be purchasing no more gems until this issue is resolved. I'm more than sure that this will not affect your business in any form but I hope it gives you a little insight into how poor your customer service has been as of late.

    I look forward to your speedy response.
    Many thanks
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