As you all know valentine off was simply buy a gens package and receive bonus gem items. Well I paid for 1600 gems and then later during the offer I paid for 655/665(can't remember the package amount) and 200 gems. I was under the impression that my first purchase during this event would be the one that would count for the reward. To my surprise it was actually the last paid purchase of 200 gems and also the cheapest. I am personally not happy on this as the biggest or first paid purchase of gems should have been counted not the smallest. I received 2 x 250,000 gold which I don't need and have not used. I want then swapped for the 1600gems reward. in game name - Vengeance. Server - lancelot1. *******
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Valentines offer
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Originally posted by Noob_57XQ7FS View PostAs you all know valentine off was simply buy a gens package and receive bonus gem items. Well I paid for 1600 gems and then later during the offer I paid for 655/665(can't remember the package amount) and 200 gems. I was under the impression that my first purchase during this event would be the one that would count for the reward. To my surprise it was actually the last paid purchase of 200 gems and also the cheapest. I am personally not happy on this as the biggest or first paid purchase of gems should have been counted not the smallest. I received 2 x 250,000 gold which I don't need and have not used. I want then swapped for the 1600gems reward. in game name - Vengeance. Server - lancelot1. Email - **********
You should have received the bonus items for all the purchases you made during the offer. I double checked your purchases and your purchases time. I added all the Bonus Items to your Inventory (for the 1600Gems AND for the 665Gems). You can use the gold as well
Sorry for the inconvenience and thanks for your patience
PS For your privacy I erased your email information form this thread.
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Maybe you can do the same for me? Kabam are not responding to my support request. I purchased the 1600 gems and never got the bonus items. Also when I used those gems to buy a city starter chest it gave me 3 instead of 1. Waiting a stack of gems. I put in a ticket immediately but still no response. Thanks if you can help. User: Runey World: Kay2
EDIT: My GF also bought gems at the same time. She got her bonus items. Whilst our accounts are different we share the same AppleID for purchases. That might be a factor.
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Originally posted by runey71 View PostMaybe you can do the same for me? Kabam are not responding to my support request. I purchased the 1600 gems and never got the bonus items. Also when I used those gems to buy a city starter chest it gave me 3 instead of 1. Waiting a stack of gems. I put in a ticket immediately but still no response. Thanks if you can help. User: Runey World: Kay2
EDIT: My GF also bought gems at the same time. She got her bonus items. Whilst our accounts are different we share the same AppleID for purchases. That might be a factor.
if you sent a ticket to CS the WILL get back to you. I want to avoid overlap and confusion.
If you have your ticket reference # send it to me and I'll double check for you
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