Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


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We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Weekend Build a thons

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  • #16
    Hello everyone,

    I am sorry to hear there was a confusion regarding this event.

    Unfortunately, the event took into account only buildings upgraded to level 10, not level *10. I realize the text of the event might be confusing and we will make sure future events are as clear as possible.

    Thank you for your understanding and apologies for any inconveniences.


    • #17
      Hi Dana- Thanks as always for the updates. Any word on why certain buildings counted and others didn't? I built two hospitals and two barracks to level 10, and yet only received two chests.


      • #18

        Lol, this game is a joke!!! I also elevated 8-9 buildings to level 10*, as mentioned before building to level 10 was never known as elevating otherwise why would kabam have made such a big hoo ha over elevation when it was introduced. Yet again kabam has wronged its customer and yet again they will do nothing to compensate. Well I'd like to take this opportunity to say one thing,


        • #19
          Originally posted by DanaKabam View Post
          Hello everyone,

          I am sorry to hear there was a confusion regarding this event.

          Unfortunately, the event took into account only buildings upgraded to level 10, not level *10. I realize the text of the event might be confusing and we will make sure future events are as clear as possible.

          Thank you for your understanding and apologies for any inconveniences.

          The wording said ELEVATE !!!!!! I elevated 8 buildings to level 10....No confusion here Dana.....But as usual you guys manage to confuse yourselves. It's about time you took responsibility for your actions....Do the decent thing and payout!!!


          • #20
            Dana can you please look into this. I elevated a total of four buildings to level 10, not *10. I received only two chests. Support first suggested I elevated them to *10. I did not. They then wanted to know the exact time, which of course I forgot to make those log entries; however, they were well within the contest time. I used speeds. My guess is that either hospitals or barracks weren't properly calculated. I suggested this to support on the third follow-up, and they said it all worked properly and closed the case.


            Horsa 126


            • #21
              Hi Merlin BRZ,

              I had a look and indeed you only upgraded 2 buildings at level 10 during the event time. Also, if you upgrade a building and then destroyed it to build it again, this building is not counted anymore. The same goes for Hospitals; unfortunately if you upgraded hospitals they were not counted in the event. We specify this in the upcoming events so that there is no more confusion.

              I am sorry for any inconvenience this issue may have caused and thank you for your understanding.


              • #22
                Hubby did 2 hospitals so thats why he didnt get prizes all good least we know why now,, ty for clearing that up dana..


                • #23
                  Dana could you please close the loop and notify support that Hospitals did not count and that Kabam did not make any mention of this in any of the rules, the email that was sent (or even the forum) until now. They are in the habit of responding to the paying customers as if these are somehow customer-driven problems. If they are counseled and understand that certain elements of the rules were kept in absolute secrecy until well after the contest, hopefully they will be a little less prone to default to calling player error. Thank you.

                  I would appreciate a refund of my speeds and res at least since I played by the rules that were disclosed. Turns out those were worth more than the prizes anyway.