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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Communication

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  • Communication

    Please can we have more communication. Last week, on FRIDAY the protection for Grail Frags ended, so they could be stolen again. We were notified on SATURDAY. I notified my alliance as I saw reports that they were being stolen again.

    If you are going to make these changes please notify is BEFORE you do this. So you understand what I mean, last week you should have told us my mail (or even on here in a new thread) on WEDNESDAY or THURSDAY at the latest what you were planning. This simply isn't good enough. I collected the frags and had over 2m, but as soon as I saw what was happening, I stopped collecting and spent them. Now, I am not competing (or spending $$$) for frags until the protection is back permanently.

    Please reply on here if you are not sure what I mean, or you want more information.

  • #2
    Originally posted by Mr_Bob View Post
    Please can we have more communication. Last week, on FRIDAY the protection for Grail Frags ended, so they could be stolen again. We were notified on SATURDAY. I notified my alliance as I saw reports that they were being stolen again.

    If you are going to make these changes please notify is BEFORE you do this. So you understand what I mean, last week you should have told us my mail (or even on here in a new thread) on WEDNESDAY or THURSDAY at the latest what you were planning. This simply isn't good enough. I collected the frags and had over 2m, but as soon as I saw what was happening, I stopped collecting and spent them. Now, I am not competing (or spending $$$) for frags until the protection is back permanently.

    Please reply on here if you are not sure what I mean, or you want more information.
    Can't agree with this any more. It's OK to change things up, but many people had started saving the fragments to get something good. Suddenly they found themselves sitting on a lot of fragments that could be captured. There also weren't all the exchanges that there typically were ironically. It would seem like if you were going to change the policy, you would have more exchanges, not less. If you had run this change by a player advisory board in advance they could have helped you avoid creating ill will among the players.

    Comment


    • #3
      There is also a problem that causes many people to not get mails from Kabam. My guess is a database problem.

      Comment


      • #4
        Hi guys,

        we had informed about this change on the 1st of the Month via in-game messages and also in the announcement about the new event rotations: http://community.kabam.com/forums/sh...94#post2595794

        That said, I'm aware that some players are experiencing issues with their in-game messages but unfortunately the Dev team doesn't seem able to fix it (or are still working on it).

        Lastly, due to several players expressing their wish that Grail Fragments be not stealable, we will be issuing a community vote this week to give all players a change to express their opinions.

        Regards,

        Ganstack

        Comment


        • #5
          Originally posted by Ganstack View Post
          That said, I'm aware that some players are experiencing issues with their in-game messages but unfortunately the Dev team doesn't seem able to fix it (or are still working on it).

          There are numerous signs of database issues. An example is that all the "Beat the Boss" events on world 123 have been labeled as a 3-digit number ("223", I think). The 3-digit numbers also show up in ToM events as the column header for the amount of might gained.

          These could possibly just be improperly written SQL statements that don't impact anything but the display, or they could be indicative of a deeper problem.

          Another example is my account gets push notifications even when they are set to OFF. This survives a deletion of the app's cache and data, uninstall, and reinstall. It is a server-side issue, but all support will ever do is tell me to reinstall.

          Someone in my alliance has the opposite issue. They never get notifications.

          I used to not get in-game messages until version updates or reinstalls, but now I get them. The other person does not get all in-game messages, only some.

          There are server-side issues, but "support", going by a script, will likely never pass on enough information as they are seemingly completely focused on closing issues with the suggestion to reinstall. That or using the "as a fellow gamer" patronizing bit...

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