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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Grail frag stealing

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  • Grail frag stealing

    If you disabled stealing frags,how am I still losing them when I get attacked? Just lost 20k in last 5 min and I have screen shots, your company needs to get on the ball when you announce things to make sure it's correct,this is ridiculous

  • #2
    Lol cause they didn't disable it . they said they were gonna work on the frag stealing not that the stopped it . that is why no one wants to participate in the comps.

    Comment


    • #3
      Yeah stealing not disabled in 132 either. Does anyone there have any idea what they are doing? Please stop "improving" things until you get the basics under control

      Comment


      • #4
        Mail from kabam

        In the mail I received from kabam they said stealing frags was disabled this week due to the new stuff while they figured it out
        http://gambling-bestcasino.best/

        Comment


        • #5
          Same here the mail said disabled but like anything else kabam does its fcked

          Is anyone surprised?
          handmade soap

          Comment


          • #6
            Yes same in 133.

            Comment


            • #7
              They disabled the steal limit....
              They forgot 'limit' in their mail.................................

              Comment


              • #8
                I have no frags in my castles at all looks like they can't be stolen now..

                Comment


                • #9
                  Hello all,


                  Thanks for notifying us.
                  We have noticed that some players were able to steal (or get stolen) even though the feature was deactivated. I have double checked and can confirm to you that it should work for everyone now. I have sent a gift to every players (Refresh your game in a few minutes).

                  Comment


                  • #10
                    Will you compensate people that lost 1M grails?
                    And how can they reach you?

                    Will you contact support that they must help everyone complaining bacause of your mistakes?

                    Comment


                    • #11
                      Originally posted by PraetorC View Post
                      Will you compensate people that lost 1M grails?
                      And how can they reach you?

                      Will you contact support that they must help everyone complaining bacause of your mistakes?
                      Everyone received 100 000 Grail Fragments. If you have any questions or requests please contact the customer support. They will handle your case and respond adequately. They have been notified of the situation.

                      Comment


                      • #12
                        Originally posted by Lord Lohki View Post
                        Hello all,


                        Thanks for notifying us.
                        We have noticed that some players were able to steal (or get stolen) even though the feature was deactivated. I have double checked and can confirm to you that it should work for everyone now. I have sent a gift to every players (Refresh your game in a few minutes).
                        Aaawww then is it a problem I just stole like 30 k frags from another player like 30 min ago

                        Comment


                        • #13
                          They lost 800.000 fragments, you give 100.000 fragments......................................... ..............................

                          Like someone robbed you of 1000 dollar and your insurance company give 100 dollar as compensation. Will you be happy?
                          I lost no fragments and I also received 100k. Is this fair play?

                          Comment


                          • #14
                            Originally posted by PraetorC View Post
                            They lost 800.000 fragments, you give 100.000 fragments......................................... ..............................

                            Like someone robbed you of 1000 dollar and your insurance company give 100 dollar as compensation. Will you be happy?
                            I lost no fragments and I also received 100k. Is this fair play?
                            Everyone received 100 000 Grail Fragments. If you encounter someone who lost Grail Fragments then tell them to contact the customer support.

                            Comment


                            • #15
                              "Royal Gift" and "Surprise!"

                              That makes it sound like you are giving a gift, not trying to correct a mistake.

                              Repeating something to someone as a response to a legitimate question comes across as insensitive / uncaring / dismissive.

                              If all of that is because of frustration, then the best way to ease that frustration is to listen to us and work with us. The pushback you are getting is because we're angry that we have said our feelings on the matter repeatedly, but you will not budge very much, if at all.

                              In our eyes, we have offered "constructive" ideas and feedback, but we have not been shown much of the same in return. Starting a response with a thanks for feedback statement and closing with saying you value our input becomes rather patronizing when it is the third or fourth time we've expressed the same thing to you.

                              You want this to be liked and a success? Then help us help you by taking a step back and pull the feature out of the live environment and just *talk with us*. Poking us with various things and gauging our responses makes it seem like we are an experiment, not people.

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