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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

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CHANGES OR IMPROVEMENT

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SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Grail Wars

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  • #16
    Thank you. Much appreciated.

    Once the problem has been identified, please could you inform the support team. We only report a problem if a problem actually occurs. Its doesnt help them saying there is no problem when we have submitted pictures and proof that there is.

    Thanks again.
    Crestview roofing company

    Comment


    • #17
      I had my prizes cut in half as well

      i messaged Kabam and they replied saying to do basic troubleshooting to see if that fixed the issue (it was an award issue not a performance issue). And to reply to the email if I still had issues - I of course still had issues so I replied quickly only to receive a message stating the case was closed and I reached an unmonitored email address.
      Where am I supposed to reply as I still haven't received my full payout from last week.
      It gets worse.
      Today a teammate posted a picture that Kabam sent out via KOC providing the payout and admitted that there was an issue.
      That was only sent to select people I guess
      I'm close to giving up on this game
      My case numbers from my attempts to contact Kabam:
      03318871 - 03319695
      03328037 - 03328071
      03328167

      Comment


      • #18
        More info

        I'm in the same alliance and world as henry_g18. I tried to send screenshots of supposed payout, actual payout, Grail war score, and closed case but the email is unattended

        Comment


        • #19
          Premature send on last message

          My payout should have been 16 Quinary War chests 10 holy booster packs and 6 officer hour glasses

          I received 8 Quinary war chests 5 holy booster packs and not sure on the hour glasses

          Comment


          • #20
            Originally posted by Kanoona View Post
            They are still investigating what cause this to happen. While they are figuring that out we've went ahead and sent you your rewards. You should be receiving a message with the missing rewards shortly, you may need to refresh the app. Let me know if there are any problems!
            I have received the remaining rewards Kanoona! Thank you very much! However, why isn't it sent to others who was affected as well? I would have assumed that your game team discovered the error and would have sent everyone who was affected the prizes as well.

            Comment


            • #21
              Messed up prizes

              Last week in Grail wars I scored over 4000 points and only got 2 qua chest and 1 holy chest. This week I scored over 5000 and got 1 qua 1 holy and 1 hourglass. This is very disappointing. My whole alliance was shorted on rewards. I have not submitted a ticket yet but will if it will help. Thank s SilentFox world 128

              Comment


              • #22
                Yes, we were all shortchanged on prizes as well. Please fix this for all players, not just those who take the time to submit a ticket.

                Comment


                • #23
                  Me too

                  I scored almost 32,000 but only recieved 2 a of war chest and 1 Holy pack. Should have been 16 and 10 plus 200 merit and 6 officers hourglasses. Submitted ticket and got the cookie cutter - we are forwarding to game team response.

                  Comment


                  • #24
                    I wonder if all the issues are because it's separate from the normal game and it's hard for them to keep up with. Or that it's so new that bugs are still being worked out.

                    Comment


                    • #25
                      Update?

                      Has the "game team" looked into this anymore or did I Just waste troops in GW? An update would be nice - is the layout going to be corrected or not?

                      Comment


                      • #26
                        Originally posted by Kanoona View Post
                        They are still investigating what cause this to happen. While they are figuring that out we've went ahead and sent you your rewards. You should be receiving a message with the missing rewards shortly, you may need to refresh the app. Let me know if there are any problems!
                        Hello Kanoona,

                        I have the same problem as I received only one Quinary war chest and one booster pack instead of 12 quinary and 8 booster. A lot of team members are paid out wrong as well. (The GW on 6th of Juni)
                        I made a ticket but I keep receiving relpies that the game team checked everything, nothing is wrong. It is unbelievable that they mean I am lying although I sent my screenshots as well, which shows I scored over 7k that puts me in 6k-10k spot.

                        My ticket number is #03321280

                        I didn`t participate to the grail war this week as I was still angry about the one from 6th of Juni.
                        Please check this as it is quite deceiving to be treated as a liar.

                        JohnStark60
                        131

                        Comment


                        • #27
                          Wrong again

                          I finally heard back from Kabam who said the game team had checked into it and I'd scored 3534 in the last GW event and had been paid out 8 q of war and 6 holy packs. Neither of those statements at correct. I have screen shots showing I scored 31.8k and only recieved 2 q of war and 1 holy booster pack. I sent them the screen shots a second time. If they don't correct it I guess it's time to talk to Apple. Either Kabam is Incompitant or flat out lying.

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