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Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Grail Wars

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  • Grail Wars

    Looks like prizes are once again messed up for Grail wars. While many people seemed to get the correct payout, many of us also did not. I finished in the 6k-8k tier, which was no easy feat considering our opponent didn't send any troops. Despite my score, I rceived the prize for the loweest tier, just one quinary chest and one of the other chests, whatever it was called. Everyone in my alliance received the wrong prize. Please work out your glitches Kabam!GrizzlyBaron128

  • #2
    Grail Wars Event - 6th July 2015

    Hi,

    Last night I competed in the grail wars event. I got over 10,000 individual points.

    According to the in game email, for that prize I should have got 14 Quinary War and 9 Holy Booster Packs. I actually got 7 Quinary war and 5 Holy Booster Packs. According to the in game email, there is no prize that you can win 7 Quinary War chests.

    Please can you supply the correct chests and booster packs.

    Its MrBob from world 131.

    Thanks.
    Crestview roofing company

    Comment


    • #3
      Originally posted by Mr_Bob View Post
      Hi,

      Last night I competed in the grail wars event. I got over 10,000 individual points.

      According to the in game email, for that prize I should have got 14 Quinary War and 9 Holy Booster Packs. I actually got 7 Quinary war and 5 Holy Booster Packs. According to the in game email, there is no prize that you can win 7 Quinary War chests.

      Please can you supply the correct chests and booster packs.

      Its MrBob from world 131.

      Thanks.
      Grail Wars 6th June..haha..yea same thing happened to me as well..I've gotten over 10,000 individual points and as such I should receive the prize Bob listed but I only gotten 6 QW and 5 HB..what more your support staff claimed that the so called "game team" have "thoroughly" investigated and determined that all the payouts are in order..someone seems to be really incompetent here..ticket number 03319350?

      Comment


      • #4
        Originally posted by Henry_G18 View Post
        Grail Wars 6th June..haha..yea same thing happened to me as well..I've gotten over 10,000 individual points and as such I should receive the prize Bob listed but I only gotten 6 QW and 5 HB..what more your support staff claimed that the so called "game team" have "thoroughly" investigated and determined that all the payouts are in order..someone seems to be really incompetent here..ticket number 03319350?
        My troops didnt return from last nights grail wars, support told me to provide battle but players diont have access to them after wars has ended as far as im aware of but if anyone knows how to get them please share that info

        Comment


        • #5
          hmmm that doesn't sound right. Thanks for the additional details Bob & Henry, I'll send this over to the game team to see what I can find out about the prizes.

          Comment


          • #6
            Originally posted by Kanoona View Post
            hmmm that doesn't sound right. Thanks for the additional details Bob & Henry, I'll send this over to the game team to see what I can find out about the prizes.
            I got the same email as Henry_G18. Please can you sort this asap. Also, as my name, and loads of others on 131 contain strange characters, you may need to PM me for my email address.
            Crestview roofing company

            Comment


            • #7
              Originally posted by Kanoona View Post
              hmmm that doesn't sound right. Thanks for the additional details Bob & Henry, I'll send this over to the game team to see what I can find out about the prizes.
              Kanoona, I've just received a 2nd reply from support insisting that they have double check everything with game team and all players have been issued with correct rewards..I have screen shots to prove the prizes that was supposed to be won and screenshot of my individual score..support team don't even dare to mention that I have received the stated prizes when I challenged them on it, just insisting that game team have verified that everything is in order..to be honest, the prizes aren't great..it's just that for the effort and time I put in that 2 hours, I expect to be rewarded, not short changed..

              Comment


              • #8
                @Henery, don't worry we are currently looking into it for everyone to see what may have went wrong, I'll update this thread as soon as I hear back.

                Comment


                • #9
                  Originally posted by Kanoona View Post
                  @Henery, don't worry we are currently looking into it for everyone to see what may have went wrong, I'll update this thread as soon as I hear back.
                  Thank you

                  Comment


                  • #10
                    Hi Kanoona,

                    I have just had my 3rd email from support saying there is no problem. I recieved 7 quinary war chests, but there was no prize that says that amount of chests. As your support team are about as useful as a chocolate teapot, please can you personally look into it yourself. I have screen shots to prove I got over 10000 points. All I ask is the prize that I earned.

                    Thanks,
                    Crestview roofing company

                    Comment


                    • #11
                      They also closed my case too.
                      Crestview roofing company

                      Comment


                      • #12
                        Okay, I would recommend not submitting another ticket as we are still investigating the issue. The support teams are notified after an issue has been confirmed, so that's most likely why you are getting the same response. May I have your ticket number's though please?

                        Thanks!

                        Comment


                        • #13
                          Yes its 03318783
                          Crestview roofing company

                          Comment


                          • #14
                            Any news on this Kanoona. Please sort before the next Grail Wars.
                            Crestview roofing company

                            Comment


                            • #15
                              They are still investigating what cause this to happen. While they are figuring that out we've went ahead and sent you your rewards. You should be receiving a message with the missing rewards shortly, you may need to refresh the app. Let me know if there are any problems!

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