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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Survey Request

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  • Ganstack
    replied
    Hi guys,

    as the survey is made using a third party software, we are unable to provide any technical support in this matter.
    My recommendation to all those who still can`t find a way to participate in the survey is to ask a friend to fill it out for you if need be.

    @some1from80: you can lay your concerns to rest, this won`t be the case.

    Ganstack

    Leave a comment:


  • some1from80
    replied
    @ganstack

    I have a concern that this is foreshadowing the removal of troops from campaign based on the EU discussion. As was mentioned, non-spending players cannot compete in any meaningful way without the ability to gather enough troop boxes and wait to use them.

    I know it seems like that is of little concern, as the goal is to make money, but big spenders need us little guys to crush, else they get "bored". The larger the gap you make between these groups, the more likely you make it to where the smaller players close up, which means more and more "bored" folks who may look elsewhere to cure their "boredom".

    Food for thought anyway...

    Leave a comment:


  • VictheViking
    replied
    Submit button not working

    Troops survey: upon completing the survey the submit button does not work. I use a first gen iPad. I have no other device.

    Leave a comment:


  • Merlin BRZ
    replied
    The survey truncates the right side of the survey. It's the only question that does that, so people don't know to zoom out (only for that one single question). Every other question is perfectly centered for a mobile device. That's why they should have help available.

    Leave a comment:


  • Ganstack
    replied
    Hi guys,

    we`ve received over 1000 responses already so I`m quite lost in regards to your problem.
    The question regarding healing of troops requires you to order the 7 types of troops from 1 to 7 (T1-6 + Mercenary Troops).

    You might want to try using a different device.

    Regards,

    Ganstack

    Leave a comment:


  • Merlin BRZ
    replied
    I wondered how long this would take to make it in the forum. It's also sort of silly that there is no way to request help or live chat from the survey. I don't know who Kabam may have hired as a third party to do the design and support, but there are companies that do this really well and who are willing to support the survey once it is issued.

    Leave a comment:


  • TheRooter
    started a topic Survey Request

    Survey Request

    Guys, no one can complete you're survey because the table you have for the order of healing troops requires seven responses. We can only give five, therefore it just returns an error message. Lots of players would love to give you some feedback since the absence of moderators in the forums lately has led us to believe you have no interest in improving the game. Please fix!
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