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Kabam Denies this Glitch?!?

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  • #1

    Kabam Denies this Glitch?!?

    Here's my recent help ticket to kabam:

    Hi,

    I opened earlier today to trade some waves and something went horribly wrong: my 260 Marshall was replaced by a 220 knight with no gear that doesn't exist. Then that knight disappeared all together. And yes I had gold.

    I've gone through my reports and found when exactly it happened. Report # 11386237 @ 14:48 shows I was attacked by meangene10. My 260 Marshall, Davon, was assigned & I lost no resources including gold.

    In report # 11386259, also @ 14:48, shows I was attacked by Winn. However, a totally different knight was set as Marshall: Sir Robert the Fearsome, showing as a level 220 knight with no gear. Again no loss of any resources including gold.

    Report # 11386330 @ 14:50 I was again attacked by Winn. However it shows I had NO Marshall at all. How can I go from the 260 Marshall I set to a 220 knight then to no knight in 2 minutes?

    I immediately closed once I saw what happened. I then went into all 5 cities to find Sir Robert the Fearsome (long dark hair avatar) and it was as I thought: Sir Robert the Fearsome is my level 265 attack knight in my troop city, What.

    The same avatar is not present in my second city, Where. He is in my third city, Why, and is Sir Brom the Hammer, a 260 knight. He is present in my fourth city as Sir Frey the Silent, again a 260 knight. He doesn't exist in my city if solace, Whoville.

    This glitch, this MISTAKE MADE BY KABAM, caused me to lose a little over 9 BILLION might.

    9 BILLION

    I've invested a lot of time and a rather large amount of money into this game over the years. This MISTAKE MADE BY KABAM is making me regret playing, spending money, and worst of all recommending it to my friends who've I've already contacted to let them know to stop playing immediately.

    I want all of my might and troops lost returned to my account. I also want some type of gem compensation; and last but least, I want a written apology where you admit that this was a KABAM MISTAKE.

    Please do a full, thorough, investigation before just trying to accuse me of cheating or saying it was my fault. I have the screen shots to prove it and want to share all of them with you.

    Please contact me regarding these screen shots and additional information. I look forward to hearing back from you very soon.

    Thank you,
    Who
    Tags: None
  • #2
    Here's the reply I got:

    [Removed - Privacy Violation]

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    • #3
      I'm venting because this is total [Removed] at its finest. I want everybody else to know that this can happen to them & to not expect much in return.

      -who

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      • #4
        [Removed - OFF TOPIC]

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        • #5
          [Removed - OFF TOPIC]

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          • #6
            Wouldn't you think that if this was a glitch it would happen to more than just a few people? i have a really good idea of what happened but I'm not going to reveal what it is because we need more people like you to make this mistake.

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            • #7
              [Removed - OFF TOPIC]

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              • #8
                [Removed - OFF TOPIC]

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                • #9
                  [Removed - OFF TOPIC]

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                  • #10
                    [Removed - OFF TOPIC]

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                    • #11
                      I have had sane happen Too me yesterday, luckily enough I was online and able too close, I understand the mechanics of the game, and know if all gold is taken to stock back up, refresh app then remarshelled, and to increase my case even more it just happened again to another player in 116, this is the third player in a week I have known this too happen too, to say there us no fault or error is ridiculous, it needs to be addressed immediately I myself lost 200m from one hit, but others have lost billions, then once mailed the game team you get the reply that there us nothing they can do... Kabam these are your customers....

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                      • #12
                        Lets stay on topic please... >_<

                        @HolyJules,

                        I'm sorry to hear about the issues you are experiencing with your knights. Although we had to remove your response from support due to privacy violations I would like to look into the situation further for you. Can you please provide me with your ticket number for this case?

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                        • #13
                          Hi kanoona, the case number is 03275191... I have also followed up my first mail with two others, the support member dealing with it is eric, in his mail he explained the very basics of unmarshalling which I know, and the fact it gas happened to three people this week is not a coincidence

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                          • #14
                            Appreciate you looking into this for us...

                            Comment

                            • #15
                              Kanoona my case number is 03269465 & I would love for you to look into this. Will you be able to see my related replies because I have all of the screen shots you would need.

                              Please do not hesitate to contact me at any time because the sooner kabam addresses this issue, that's not caused by a "dirty knight", the sooner you'll improve the game for everyone.

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