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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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to any kabam eemployee

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  • #1

    to any kabam eemployee

    On the 11th may i submitted a ticket #:03267432 and i have still not had a reply Regarding a glitch in the game, i was attacked at 01.22 11th may and my marshal was defending for 12 consecative attacks but on the 13 th attack at 01.58 my marshal was replayed by a naked knight rolf the reckless lvl 215 which caused all my troops to be killed now my marshal is a lvl 400 or the new lvl 10 which ever you prefer knight and secondly my own rolf the reckless is my attack knight also a lvl 400 or the new lvl 10 with fully forged armour i did not call for reinforcements and had gold now even if you say i ran out of gold then no knight would show up in reports so gold is not the cause and secondly how is it possible for a lvl 215 knight to replace a lvl 400 knight i have attached screen shots all my alliance members have read the reports and not one person can figure out how this happened. But more importantly why have you not responded to my enquiry and rectified this glitch on your part surely a glitch like this should be addressed immediately as this may cause many other players to be in a similiar situation i look forward to a quick resolution where all my troops are replaced
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  • #2
    Tickets are answered in the order in which they are received, so the wait period that you are experiencing may take a few hours to a few days depending on how many tickets are in the queue ahead of yours. It looks like one of our agents has updated your ticket as of 5/13/2015 12:14 PM. You may need to refresh your email or check your spam/trash folder.

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    • #3
      Sorry kanoona have checked in all folders and no email recieved and as my troops have not been returned i gather you will not be rectifying this glitch but please resend this email i would be interested in seeing the reply

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      • #4
        And kanoona since you stated that its been answered please explain how this situation happened in the 1st place

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        • #5
          This is a well know glitch in the game. Just like the knight unmarshalled glitch that has gone unanswered for some time. If an update could be put out where actual bugs and glitches were fixed. Players might actually be a bit happier. It is because of these bugs and glitches that I do not open. I only attack. As it is know that you will not get your troops back from the glitch. Reason being( this is the famous one) "It is unfair to the attacker if you get your troops replaced". Had the glitch happen. Got nothing back so I stopped spending money on this broken game.

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          • #6
            Kanoona can you please check that it was sent to the right email address which is [email protected]

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            • #7
              Same thing happened to me...a 220 knight replaced a 260 knight.

              Hosers

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              • #8
                Please let me know if you get any information. Thx -Who

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