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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Help can't get into account

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  • #1

    Help can't get into account

    I'm tidus25 of Gawain 6 in koc I deleted the app to help a friend in the same world then I tried tO return to my account but it says curses network problem same thing happened in arcane empire so I quit that game but I don't are about ae I'm really high level and 10 m might I'm not starting over kabam please help I'm not gonna start over
    Tags: None
  • #2
    Can't log into account

    I have the same issue. Happened three days ago. I contacted kabam support but have heard absolutely nothing back . I am 35 m might and been playing since march. I wonder if there is actually anyone in support.

    Comment

    • #3
      i have a issue like this someone upgraded to iphone5 and was playing for like a month on there account and gave the older iphone4 to another family member and now a month later she loggs in under her Kabam id and pass word and gets the other persons game under a totally different password and user name

      Comment

      • #4
        Kabam needs to fix this

        Arcane empire had the account same game under diff email I had 2 accounts for res to go to main account and crap happened so I quit I spent $10 on that game too ) koc is my number 1 kabam game I spent months (with the actual time I had my iPod) to get where I am and if they don't fix this I will get Gawain 6 to boycott this game and all kabam cause I'm pretty much friends with the whole server of g6

        Comment

        • #5
          What world u 35 m might 0.o

          Originally posted by Noob_59SLLKT View Post
          I have the same issue. Happened three days ago. I contacted kabam support but have heard absolutely nothing back . I am 35 m might and been playing since march. I wonder if there is actually anyone in support.
          What world u 35 m might 0.o

          Comment

          • #6
            I can't get into my account!!!!!!!!!!!!!!

            Reset password doesn't work

            Omfg.... My email is Showing as [email protected] but that's not the email I use to log in with.


            I can't get into my account at all. I've tried reloading the game, reset password from both phone and iPad. This is CRAP!!!!!!!



            Contact me now at [email protected]


            I need to get back into my account....

            It keep saying there is network problems try again...
            I'm currently rank 3 in this stupid might gain contest... If I can't get back in that's a lot of gems missing....

            Comment

            • #7
              Love The lack of support.

              Comment

              • #8
                I'm having problem logging in to my account. It's giving me the error message. "Curses! There was a network error. Please retry" and if I use a different password(wrong one) it gives me "Your pardon, good knight. The password you enter does not see, to be correct. Please try again". I've tried the forgot password but it's not working.
                I've try ot use both my iPhone and iPad to log in and neither one is working.

                Comment

                • #9



                  Thanks for reporting this issue,
                  I alerted the engineers, for individual assistance please contact players support.

                  Comment

                  • #10
                    help getting into my account

                    Originally posted by Riccardo Kabam View Post



                    Thanks for reporting this issue,
                    I alerted the engineers, for individual assistance please contact players support.
                    Game name is davidjr, I reinstalled the game app, now it wants me to start a complete new game with a new username, thanks for the help
                    have a peek at this web-site

                    Comment

                    • #11
                      Thank u for finally reporting it I been stuck out since Saturday and people are missing my shenanigans lol

                      Comment

                      • #12
                        to retrieve your in-game information log in with your KabamID. After the tutorial, go to your settings' page and Log In with your KabamID! If you didn't create a KabamID there is no way to retrieve your game info and you will have to restart the game from the beginning.

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                        • #13
                          What should I do if individual support is ignoring my mail?

                          Comment

                          • #14
                            Originally posted by RunwayG25 View Post
                            What should I do if individual support is ignoring my mail?
                            Thank you for your patience,
                            Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.

                            Comment

                            • #15
                              If it takes more than a week to resolve a single player issue, maybe it's time to spend some of the cash the customer is spending into hiring more technician.

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