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Lunetes Wheel failing to spin

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  • Albolon
    replied
    Can we get an update on this bug. Every time there is a wheel and we can't spin we are at a disadvantage.

    Leave a comment:


  • Albolon
    replied
    Same here willy. All by scrolling has been affected the same time my wheel stopped 4 or 5 months ago.

    Leave a comment:


  • ChillyWilly2
    replied
    Originally posted by ChillyWilly2 View Post
    .......before it started again. I'm using iPhone6+. I can log in with my iPad and work the wheel just fine though.
    Also, every swipe function is affected. Not just the wheel. Moving menu bars, etc. they move but they just don't slide like normal. Working with my knights equipment is horrible.

    Leave a comment:


  • Albolon
    replied
    Another wheel will come and go and still can't play. We players with this problem fall farther and farther behind because kabam can't fix a simple problem. I sent a video showing what mine is doing. No response from anyone. But hey we have had purgatory, a season comp, and now another purgatory like comp and no fix. I guess kabam isn't losing any money because we non gemmers can't play. I bet if a big gemmer was having this issue it would have been fixed months ago. I guess we see where we stand. And the back of the line.

    Leave a comment:


  • ChillyWilly2
    replied
    .......before it started again. I'm using iPhone6+. I can log in with my iPad and work the wheel just fine though.

    Leave a comment:


  • ChillyWilly2
    replied
    Whell wont spin

    I'm having the issue again. It went away with the last update. However, it returned soon after. I can't recall what I was doing before

    Leave a comment:


  • Albolon
    replied
    I already sent all my device info and sent a video as requested. I can't believe it is taking this long to fix this problem. I'm on an iPhone 6 plus. I would like to know why kabam continues to add new content before al these bugs are fixed.

    Leave a comment:


  • Ganstack
    replied
    Hi guys,

    we`re in need of precise information as to the devices used by individuals experience this bug.
    If you or someone you know are unable to play the wheel game, could you please provide exact information as to the device they or you're using?

    Thanks!

    Ganstack

    Leave a comment:


  • Kanoona
    replied
    Originally posted by Albolon View Post
    I can also make a video of my failing wheel on the next try but I will need to have the contact information and how u want the video uploaded.
    Thank you for offering, I will private message you if we need additional footage, for now don't worry about it. Could you please provide me with the case number of your ticket where you describe the issue in-depth? I'll post here if I have any additional questions after reading it.

    Leave a comment:


  • Albolon
    replied
    I can also make a video of my failing wheel on the next try but I will need to have the contact information and how u want the video uploaded.

    Leave a comment:


  • Kanoona
    replied
    Originally posted by UltimateQueen View Post
    I would be happy to try and get a video. Only question is will my token be replaced. It seems that most on here are using an iPhone 6plus. Has the team taken that into account?
    I've sent you a private message with additional information of this request. As for the iphone 6, yes they have taken that into consideration but have still been unable to reproduce it using that specific device.

    Leave a comment:


  • UltimateQueen
    replied
    Originally posted by Kanoona View Post
    Hey Albolon,

    Thanks for the additional information, I have forwarded this information to our engineers.

    @Anyone who is experiencing this, if possible, would you be able to record it doing this and private message me the video? This would help the engineers better pinpoint whats going on.
    I would be happy to try and get a video. Only question is will my token be replaced. It seems that most on here are using an iPhone 6plus. Has the team taken that into account?

    Leave a comment:


  • Kanoona
    replied
    Hey Albolon,

    Thanks for the additional information, I have forwarded this information to our engineers.

    @Anyone who is experiencing this, if possible, would you be able to record it doing this and private message me the video? This would help the engineers better pinpoint whats going on.

    Leave a comment:


  • Albolon
    replied
    I'll tell u what I was doing prior to spinning the wheel. I opened the app and the first thing I did was open the wheel and try and spin. It spins when I circle my finger but will not spin on its own. Like someone posted in another thread. Kabam should say what bugs are fixed when they come out with an update. It seems every update they release adds more bugs.

    Leave a comment:


  • NOTORIOUS_P_I_G
    replied
    Still is not working, I have missed out on 8 Lunette wheels due to this issue. Which included chances to win gear and and now to win *10 knight. As well as I still can't move gear or jewels, as I have reported nounerous times with no reply.

    Leave a comment:

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