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Lunetes Wheel failing to spin

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  • Lunetes Wheel failing to spin

    Received six tokens to spin the wheel. The wheel is showing that I have applied a token but wheel is failing to spin..With only nine hours remaining for me to spend the wheel, I would like to use my tokens. Anyone else having this issue? I have force refreshed the app, I have uninstalled and reinstalled the app and also performed a hard reset. Please help

  • #2
    I've had that problem for awhile. Kabam says they'll fix it on the next update.


    • #3
      The development team is aware and are currently investigating the issue. Any information on how to reproduce the bug would be greatly appreciated to help their investigation! ^_^

      Originally posted by UltimateQueen View Post
      I've had that problem for awhile. Kabam says they'll fix it on the next update.
      This information is semi-inaccurate, the development team are currently in the testing phases of the bug. Needless to say the fix may be in the next update but we wanted to let you know that there is a chance that it may not be.


      • #4
        So the information I was given is inaccurate?? It was a reply from kabam. Wouldn't it be more fair to stop Luna until this is fixed??


        • #5
          [Removed - We appreciate the gesture, but customer service tickets are not allowed on the forums]


          • #6
            I had this issue about 6 weeks ago. So they have known about this bug for quite a while.
            w88 thailand


            • #7
              The issue is the bug has been unable to be reproduced and the dev. team is having trouble finding the underlying cause. If you could provide more details regarding what you were doing right before the Wheel started having problems and any other clues you can provide, that would help out tremendously with their investigation. Providing a bug report would help a lot more than saying "it's been a month, fix it now".


              • #8
                On March 30 I sent the following reply to questions from Kabam
                I have provided all information ask of me. More than once. If there is information Kabam needs to fix this they should ask instead of trying to make me look like the villan here.
                So as you can see I'm not just say:" it's been a month, fix it now". But after your post I'm begining to feel that way


                • #9
                  I noticed you remove the response I posted. But didn't repond to the fact that it clearly said it would be fixed.


                  • #10
                    Didn't noticed that before I posted again. So I now this post will be deleted too. I would help if I really thought Kabam was concerned and wanted to fix the problem.


                    • #11
                      I had a six or seven email stream with support when it happened to me. I sent screen shots of the wheel locked up. At the time I gave them a detailed explanation of what I was doing prior to it locking up and what version iPhone iOS and what version KOC software and I got the same response u listed above. I was told I am the only one with the problem and they don't know why it's happening. I was very detailed about everything and the inept developing team still has no answers nearly two months later. Maybe the answer is to fix all of the existing bugs before releasing Grail wars or any of the other cross world comps. It just seems stupid to keep adding to this game when there are pages and pages of known bugs. My only guess is that people are spending less and people are walking away from this game so kabam is trying to add new stuff to try and keep people interested. People would be a lot more interested in this game if u fixed all the bugs before adding new material.
                      w88 thailand


                      • #12
                        I agree I'm not spending until they get it fixed. Do you use iPhone6? I've had lots of problems since I upgraded my phone.


                        • #13
                          Yes I am on a iPhone 6 plus
                          w88 thailand


                          • #14
                            Same here. Maybe Kabam should use a 6plus when they try and trouble shoot.


                            • #15
                              Iphone 6

                              i as well have iPhone 6 and ever since last update it has not worked.. It's pretty ridiculous that it takes this long to fix a issues. When numerous people have gave info that has been asked. It's unfair to those who can't use the wheel because of this glitch and my tokens were not replaced at all. It works on on my friends iPhone 5 without any issues. But on the 6 it doesn't work as well and moving the gear bar when trying to equip other gear on Knights. If you were told by any other customer service from any other company they would have found the error and fixed it as quickly as possible not wait until next time and see if the update fixes it. Not even a guranteed fix just a maybe.