Forum Rules [Updated 12/21/2016]


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Troops constantly disappearing

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  • Troops constantly disappearing

    Many players are fed up with the glitch of troops that randomly disappear. In addition when we take the time to write that our troops have disappeared customer service at Kabam is awful they don't do anything to compensation the players for the missing troops in addition they could care less that there is a huge glitch and problem in the game. I know for a fact that this is happening to multiple players.

    One common trend I am noticing; if you use speed ups to bring attacks home there is a 90% chance those troops will disappear and not make it back. Second, when using an everlasting port if you port right when your troops appear in your city, that particular group of troops will disappear and never come back. Third, if you send out wave after wave on a city you are attacking any surviving troops will never make it back to your city.

    I have started writing down exactly how many of each troop I have prior to attacking any city due to this continual glitch. When I send my request to Kabam I am given all sort of nothing is wrong with our game.

    My chancy lost 12 billion might that has never been replaced he knows exactly which troops are missing. I have lost 100 million might 95% heavy cavalry. In addition I lost 400K supply caravans and 500K supply wagons. A few other players in my alliance have been losing troops and wagons.

    This is a horrible glitch that first as a player I would request that your company fix this problem. second, provide your players customer service I am so sick of wasting time on this game to randomly lose troops because your game has flaws and than be treated like dog crap by your customer service department.


  • #2
    Good luck with that im working with google play to have kabams hand forced i suggest you do the same or itunes if you use a iphone or ipad


    • #3
      Originally posted by biohazard832 View Post
      Good luck with that im working with google play to have kabams hand forced i suggest you do the same or itunes if you use a iphone or ipad
      Thanks Biohazard. After the way Kabam continually treats not just me but other customers I have contacted iTunes as I use a iPhone.

      I thought I would try the BBB in USA however, I read numerous complaints submitted and Kabam's answers. It's very sad kabab is extremely hostile and inhumane. I am sure the BBB shakes their heads. Kabam's responses have no customer service at all.

      I continued to play this game because of the friends I made however the constant glitches and problems are extremely frustrating and when a paying customer contacts Kabam it is awful just how horrible Kabam treats people. A great example of poor customer service. Not something they should be proud of.

      Kabam had you replaced my missing troops I wouldn't have to contact iTunes. I am requesting the make it so that you can't sell gems through iTunes and rip off the public. Apple actually has customer service and listens to their customers.