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Log in issue version. 18.0.1

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  • Log in issue version. 18.0.1

    1. Uploaded the new version 18.0.1
    2. Now game does not open, just the Kabam logo screen pops up then goes away
    3. Expected outcome would be to have game open and no glitches.
    4. I play on first gen iPad.

  • #2
    Does anyone have any suggestions?
    I still can't start the game. I have deleted the game and reloaded it numerous times. The game does load but when I try to open the game the only thing that happens is the Kabam logo appears then closes down after a few seconds.
    I have even loaded the game using a different wifi, still same results.

    Comment


    • #3
      Thank you for the details VictheViking, I'll forward the issue along to the development team to look into it further for you.

      Comment


      • #4
        Originally posted by Rukkirii View Post
        Thank you for the details VictheViking, I'll forward the issue along to the development team to look into it further for you.
        ThanK you. I'm still trying to reload every few hours. No luck so far.

        Comment


        • #5
          Update

          Still unable to log in.

          Comment


          • #6
            The QA team was unable to find the issue on the same device and feel it might be caused due to low memory on your device. Could you check to see that there is enough memory on your iPad? Also, have you tried rebooting the device itself and loading the game after a fresh restart?

            Comment


            • #7
              Still unable to open game

              My iPad has 14 GB of total memory with 12 GB free. I have completely shut everything thing down to include other apps that may be running in the background. The game still does the same thing, the Kabam logo shows for a few seconds then shuts down. Not sure what else to try.

              Comment


              • #8
                I will forward the new information you provided me along to the development and QA teams to see if there are any other options we can try. In the meantime, are you able to access the game with no problems on any other devices?

                Comment


                • #9
                  Originally posted by Rukkirii View Post
                  The QA team was unable to find the issue on the same device and feel it might be caused due to low memory on your device. Could you check to see that there is enough memory on your iPad? Also, have you tried rebooting the device itself and loading the game after a fresh restart?

                  Sorry to say I have no other devices to access the game. So I have not been able to access the game since I tried to update. Not sure what else to try.

                  Comment


                  • #10
                    Originally posted by VictheViking View Post
                    Sorry to say I have no other devices to access the game. So I have not been able to access the game since I tried to update. Not sure what else to try.
                    Victheviking I have the same problem please let me know if you fix it and how. Thx

                    Comment


                    • #11
                      Originally posted by Noob_659DSWF View Post
                      Victheviking I have the same problem please let me know if you fix it and how. Thx
                      Will do. Hopefully something is figured out soon. Missing out on alliance events and log in rewards. Knew I should never have updated but needed to for the new events.

                      Comment


                      • #12
                        What iOS are you currently running on your iPad? We no longer support any iOS lower than iOS 5 so this may be the culprit if so.

                        Comment


                        • #13
                          Originally posted by Rukkirii View Post
                          What iOS are you currently running on your iPad? We no longer support any iOS lower than iOS 5 so this may be the culprit if so.
                          My iPad has version 4.3.3. The iTunes still list 4.3 or later as able to run the game. Wish I'd have known that was changing. It was never put out. Players not notified.

                          Comment


                          • #14
                            I will let the development team know that the app requirements description needs to be updated, I do apologize for the confusion VictheViking. Regarding your first gen iPad, you can try updating to the latest version possible which is 5.1.1 for this device and still play if you would like to.

                            Comment


                            • #15
                              Originally posted by Noob_659DSWF View Post
                              Victheviking I have the same problem please let me know if you fix it and how. Thx
                              After clearing everything off my iPad I was able to upload iOS 5.1, which took four hours. I was then able to load the games nd log in after three tries. I can now access my worlds, although cant use the map. I guess I'm not the only one with that issue.

                              Since I missed a number days on the game I missed the calendar rewards for most of the last week of the month. Was really looking forward to getting that chivalry helmet. I submitted a help message to support. Here's part of the reply:


                              "I would like to inform you that, there are no issues in the Game due recent update."


                              This line was really in the message. Was flabbergasted to read it. I still can't believe it.


                              I don't think members of the support team play the game. Just my assumption.


                              Good luck 659!!

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