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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
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- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

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- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Issues with iOS 8.2

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  • Rukkirii
    replied
    We are truly sorry that the iOS update has caused so many problems. The development team is still working on a fix but we will continue to keep poking them on expediting the issue. We will be sure to give an update if we receive any new information. We understand this is a very frustrating issue and we truly thank you for your patience while the development team finds a fix.

    I personally try not to update my iOS as soon as a new one is released because I tend to find more issues with my iPhone when I do. Perhaps that might be helpful information for some of you for future iOS updates although seeing the red notification bubble on the Settings icon tends to get obnoxious after some time.

    Leave a comment:


  • cabal09
    replied
    Fix for iOS update

    Pimps, go online and Google the last update and there are websites that you can download the last iOS that is approved for reinstallatiin by ITunes. Open iTunes and hold the control button after you plug in your apple gadget. Turn off find my phone first, then hit update. Bam! Your in business! Also I would have replied to the thread but oh wait I can't for some reason. So there you go, Kabam your welcome!

    Leave a comment:


  • MadTom
    replied
    Originally posted by Rukkirii View Post
    We forwarded the issue to the dev. team and they are currently looking into the issue. We'll be sure to keep you posted if we have any updates and please continue to reply this thread with any new details that you may come across.

    Also do not uninstall the application while the App Store is down or else you won't be able to reinstall.
    Hi Rukkirii, is there any news on the fix??? We've been locked out for 3 days with limited or no ability to connect...this is an eternity for many of us...please help.

    Leave a comment:


  • MadTom
    replied
    Originally posted by Ezzikie View Post
    Our engineers are aware of the problem and working as fast as possible to find a solution. We will update you guys when we have more information.
    Hi Ezzikie, is there any news on the fix??? We've been locked out for 3 days with limited or no ability to connect...this is an eternity for many of us...please help.

    Leave a comment:


  • MadTom
    replied
    8.2 IOS Update

    Originally posted by Canadiank View Post
    I forward this info to the gms.
    Is there any news on the fix for all of us that have been locked out for the last three days...this is an eternity for many of of us...?

    Leave a comment:


  • Wade from Merlin69
    replied
    Kabam- Waiting till the end of March to fix this problem is too long. I bet over 50% of the people who have done the ois 8.2 update will quit the game within a week of this is not fix. I will be surprised if I last a week. This will make the worlds more inactive and less attractive to all players. This issue will also make people not trust any Kabam games, so you have a real PR nightmare going on. Step it up and fix this by early next week before you permanently damage Kabam's reputation and lose a lot of customers.

    Leave a comment:


  • Emzy1986
    replied
    Im hoping they can come up with a fix sooner rather than later. It's not fair to penalise players who updated their iOS already. They must have known about this update for weeks so should have prepared better for it. Due to the fact that the game doesn't want to work properly on the newer iOS those players who have updated are being unfairly penalised. I hope they compensate us for this.

    Leave a comment:


  • Havent_a_clue
    replied
    iOS 8.2

    So it's recommended we don't upgrade to iOS 8.2. The standard reply from support is to make sure you update your operating system. What excuse will they be using now for all the glitches?

    Leave a comment:


  • Fairytailwitch
    replied
    Have THE same problem. Plz fix iT soon

    Leave a comment:


  • LadyChaosBalance
    replied
    Originally posted by Ezzikie View Post
    Our engineers are aware of the problem and working as fast as possible to find a solution. We will update you guys when we have more information.
    Information like the ingame banner, so end of March? So two weeks without being able to compete, build train farm fight, so my koc is now a chat app only, sorry just read the in game banner and can't believe kabam didn't have to foresight to even hold off on the current comp in gold coins so we didn't miss out. All this has done is just upset all of us guys that have to sit and watch and can do nothing.

    Leave a comment:


  • cabal09
    replied
    I would love to be able to go to any city other then my main. As soon as I try, Bam frozen game. The only fix I can find so far is to delete the game and reinstall. At least you can use one city. I have tried going through the map screen to another city but it happens again. I love it, just love it. Let's not fix a problem but focus on a new comp, yeah!!!

    Leave a comment:


  • Shukokai
    replied
    I am having same problem too! I can log on first thing in morning then it freezes. Problem is with City 5. This is where the action is. Come on Kabam, sort it out.

    Leave a comment:


  • Deimos78
    replied
    Sooo, I was able to log in! Moved some troops and rss to keep troops building and after I loaded one city down with rss.... Boom! It's over. Who ever is able to play is making a killing off me right now. Kabam needs to make this right. Then they need to make sure to make it up to us. I have been playing for years now and now my streak is in danger, making the next level will take longer, I will have to fend off troops for weeks till they know I'm not a farming ground again. My game gets to the point it should load the game and freezes. If I turn the screen off and back on, it shows my cities but I can't move the screen or pretty much do anything. I can pretty much double click the iPhone home button and swipe the game away. Can we please get some type of assurance that we will have this made up to us and won't lose the chest that we may have won? This is only fair. Do something to make us feel appreciated please.

    Leave a comment:


  • Ezzikie
    replied
    Our engineers are aware of the problem and working as fast as possible to find a solution. We will update you guys when we have more information.

    Leave a comment:


  • cabal09
    replied
    What is the status on the iOS 8.2 problem?

    You guys can't be serious on waiting until later in March to fix this problem that seems to randomly effect people who upgraded their devices. Then you guys decide to run the leprechaun contest when you guys have to know that loyal players cannot even switch between cities. Do you guys even talk to each other? Please keep us informed with the status of this fix, that's all we are asking here!!!

    Leave a comment:

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