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Issues with iOS 8.2

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  • #46
    Misinformation

    Originally posted by Quad Stank View Post
    I recently upgraded to iOS 8.2 and am having trouble loading the game. It either freezes on startup, or if I do get in, it freezes on things such as switching cities. I have tried reinstalling, switch between 4G and Wifi connections with no success.

    Anyone else having these problems, post in here as well. I find it hard to believe that Kabam wouldn't have checked compatibility with new versions of iOS since the publicity surrounding their release and the amount of beta releases should keep them well informed.
    the first banner about ios8.2 stated that there were issues with foreign language translation on game,since I'm on english server I updated,now I'm up effluent creek in a barbed wire canoe,only good thing to come out of it is the gem boss is appearing on campaign,because I had to delete and reinstall game it has started appearing,question is how many weeks,months has this been inaccessible to game?????????

    Comment


    • #47
      Originally posted by Quad Stank View Post
      Ok, I didn't want this thread to get hijacked for Kabam bashing. I can be a hater at the best of times, but how about we all start providing some details so Kabam can fix it sooner? I don't believe I should hold off on iOS updates purely for the use of one app, but since each phone is different even in Apples closed loop environment, there will always be teething issues.

      I've noticed that when my Game Centre banner appears, I have no problems getting into the game. My Game Centre ID is associated with another account as I used another email address and started all over again and it can't be unassociated with that previous account.

      What conditions have the rest of you noticed when you can get in or not?
      It's not a case of kaban bashing just expressing frustration at the perceived incompetence of the game team. Maybe I should put in a ticket about one of the many other issues. At least they can't use 'your operating system isn't up to date' as an excuse before they close the case, unresolved and uncompensated

      Comment


      • #48
        Ok I've gone from being able to get into the game and having it freeze when switching between cities, to not being able to get in at all. The load screen just hangs and hangs. It's been like this now for the past 24 hours. Surely the problem should be getting better not worse? I have to admit I'm not to happy with the way this is being dealt with. I had to update my iOS for some other apps to function properly. You guys must have known about the iOS launch update for weeks, so should have seen the comparability issues. Making us wait several more weeks for a fix to me is complete trash and basically implies that you don't care how many people you upset or lose as a result.

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        • #49
          Originally posted by Emzy1986 View Post
          Ok I've gone from being able to get into the game and having it freeze when switching between cities, to not being able to get in at all. The load screen just hangs and hangs. It's been like this now for the past 24 hours. Surely the problem should be getting better not worse? I have to admit I'm not to happy with the way this is being dealt with. I had to update my iOS for some other apps to function properly. You guys must have known about the iOS launch update for weeks, so should have seen the comparability issues. Making us wait several more weeks for a fix to me is complete trash and basically implies that you don't care how many people you upset or lose as a result.
          Once the freeze occurs you have to redownload the app you then can only access first city and use it to chat. The toggle doesn't work nor does view city from the map.

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          • #50
            IOS Downgrade

            Originally posted by cabal09 View Post
            Pimps, go online and Google the last update and there are websites that you can download the last iOS that is approved for reinstallatiin by ITunes. Open iTunes and hold the control button after you plug in your apple gadget. Turn off find my phone first, then hit update. Bam! Your in business! Also I would have replied to the thread but oh wait I can't for some reason. So there you go, Kabam your welcome!
            Thanks for this post...this was the only way to get back in without crashing. I was mostly out for about 5 days and reinstalled countless times...same issues and frustrations that many expressed. Waiting for the update fix from kabam was not worth the wait and compensation from kabam is not anything I would Hold my breath on but I can always dream of the old days when we all got 215 Knights. Be careful to back up first or anything you have on your phone from the 8.2 install will be lost.

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            • #51
              Greetings everyone. We have some information from the development team regarding the issues with iOS 8.2:

              Originally posted by Development Team
              We were able to fix the issues with iOS 8.2 in version 18 that will be making its way live soon. This iOS 8.2 issue is a frontend issue which can not be resolved by a hotfix, so there are a couple ways that can help players resolve this issue before the version 18 release:

              1. Log in with another iOS device which has not been updated to 8.2 or use an Android device or
              2. Downgrade the iOS version from 8.2 to 8.1, but remember to backup your files when attempting this.

              We apologize for all of the trouble that iOS 8.2 caused and we thank you for your patience.

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              • #52
                I found an easier work around by accident last night. If you have incoming and try toggling during the attack it unglitches the whole shebang. Telling people to roll back an update when their work and education are dependent on an app is wrong. Other companies update in a timely manner this is not right to tell us to do so as it honestly affects our own productivity.

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                • #53
                  I have played alot of money to play this game and to be told to roll back update use another device or wait till eom for fix is not good enough i would expect that if it was 100% free i am having to borrow a device to do general housekeeping atm but cant use it for as long as i can on my device i hope we are well compensated for this if you want us to stay

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                  • #54
                    Ok, it worked for a day and here i am again. Its not working. If i wouldn't spend so much in Gems i would have been probably having 40 devices by now. So no u can't ask us to downgrade. Im not trying that nor jailbreaking my phone just becouse u can't fix this. So i think its time you really fix this issue soon everyone will upgrade their IOS what will you fo then?

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                    • #55
                      Having same problem as others mentioned. Is kabam working on a fix?

                      has anyone had improvement with the freezing up and trouble reloading the game?

                      Comment


                      • #56
                        Is there a release date for the update instead of just telling us the end of the month I just missed a really good train comp for gear and another for prestige banners n gold talisman

                        Comment


                        • #57
                          Originally posted by Rukkirii View Post
                          Greetings everyone. We have some information from the development team regarding the issues with iOS 8.2:

                          They closed my ticket my responses is as follows

                          How in heavens name has this been resolved

                          A) can't change to city 2 3 4 without app freezing
                          B) if by some miraculous means I do get to the aforementioned cities and farm I can't use it to train or Im frozen out.
                          C) chapter four in the campaign the troop looses have changed I can't do it as I loose 10x more troops than everyone else that the troop looses means I loose out big time
                          d) can't train in three cities to TOM

                          So how did this get resolved and please dont tell me to start another ticket



                          Sent from my iPad

                          On 18 Mar 2015, at 2:24 am, Kabam Support <[email protected]> wrote:

                          Case # 03125246 (Subject: "IOS 8.2 messed up my KOC"). Thank you for giving us the opportunity to help you. We believe your issue 03125246 has been answered. Please let us know how we did by clicking the link below and completing our quick survey! Kabam Customer Survey

                          __________________________________________________ ___________
                          ref:_00D301HgIt._500a0rVQe2:ref

                          Comment


                          • #58
                            Originally posted by LadyChaosBalance View Post
                            They closed my ticket my responses is as follows

                            How in heavens name has this been resolved

                            A) can't change to city 2 3 4 without app freezing
                            B) if by some miraculous means I do get to the aforementioned cities and farm I can't use it to train or Im frozen out.
                            C) chapter four in the campaign the troop looses have changed I can't do it as I loose 10x more troops than everyone else that the troop looses means I loose out big time
                            d) can't train in three cities to TOM

                            So how did this get resolved and please dont tell me to start another ticket



                            Sent from my iPad

                            On 18 Mar 2015, at 2:24 am, Kabam Support <[email protected]> wrote:

                            Case # 03125246 (Subject: "IOS 8.2 messed up my KOC"). Thank you for giving us the opportunity to help you. We believe your issue 03125246 has been answered. Please let us know how we did by clicking the link below and completing our quick survey! Kabam Customer Survey

                            __________________________________________________ ___________
                            ref:_00D301HgIt._500a0rVQe2:ref
                            Im sorry Kabam in this case would you really like what I had to say, my mum taught me if you have nothing nice to say, say nothong so no I shall not be compleating a survey

                            Comment


                            • #59
                              As to rolling back this is impossible I've work apps that have been updated, which I can't loose. Not everyone has multi devices and I did try it On another but my account was useless chat kept jumping, touch on one thing another opened. Please just give us a date for the fix, telling us oh we are poking them doesn't help us. We all understand that it's been a big issue for the team and that there working on it, but im sure that the team has some idea as to when. If this is not possible then say so we can all be put out of our misery, as right now Ive not got the use of what I've paid for.

                              Comment


                              • #60
                                Originally posted by Rukkirii View Post
                                Greetings everyone. We have some information from the development team regarding the issues with iOS 8.2:

                                When will Kabam invest some money training the development team to an acceptable level of competence?
                                http://fbwhatsapquotes.com/propecia-online/

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