Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Issues with iOS 8.2

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Hedonist
    replied
    Dear Cicero_ector123
    I don't know when you started playing this game, but when I started this game was compatible only with Apple devices and only Apple owners could Gem. It is frustrating that Kabam was late with updating their game to be capable with IOS eventhough whole world knew that 8.2 will be reliesed. And the warnings not to Update cane out way to late after they got the complains. And honestly the response upthere in the forum saying get another Device or downgrade/jailbreak your phone was not really nice to hear from a customer support! We just want a response is this going to be fixed. Knowing there is issue with so many players not being able to log in, why do they start all world alliance competition? Where is the logic behind all this?

    Leave a comment:


  • Cicero_Ector123
    replied
    I know its annoying, but I really need to backup kabam. They need an update, problem with updates is that Apple needs to give permission. That takes a lot of time, a lot more time than with Android. Maybe you should think twice next time you are buying a new device... (buy an android-device...)

    Leave a comment:


  • Hedonist
    replied
    The Maintenance didnt change snything for us guys. I can't get in just like prevuously. And i think its pretty unfair from Kabam that they never replay to my mails but clise the surveys without giving any answer. How do you think the issue could be resolved if you don't replay? At least give us an answer thats correct. Are you fixing this of should we just stop trying. Its obvious we won't get back anything from all the crap we lost and will be one month beyond everyone.

    Leave a comment:


  • LadyChaosBalance
    replied
    Originally posted by Rukkirii View Post
    The iOS 8.2 issue will be fixed in version 18.0, which is tentatively scheduled to release on March 23rd. We are waiting on Apple currently and if the date changes, we will be sure to give you an update.
    Woohooo a Date and game under maintenance thank you so hope it's fixed ))

    Leave a comment:


  • DespicableNight
    replied
    This is becoming absolutely ridiculous, I've had to delete and restart 30 odd times in other worlds just to fill my Kabam ID in order to access my account. Then once your in your account you can't do anything or the games freezes up & it's back to the delete button. With the amount of money you screw out of us this is totally unacceptable. Ps I can get to lvl 2 knight without looking at the prompts ive had to do it that many bloody times:-//

    Leave a comment:


  • Tessy_Minx
    replied
    Same problem here deleted the game over 100 times and reinstalled it,soon as I try to switch cities it freezes then crashes they need to sort this ASAP!!!

    Leave a comment:


  • Dangerous_Dave
    replied
    I am having the same problems. It either freezes when opening or it freezes when switching between cities. You press the city you want to change to and both show as selected and the game freezes.

    Originally posted by Quad Stank View Post
    I recently upgraded to iOS 8.2 and am having trouble loading the game. It either freezes on startup, or if I do get in, it freezes on things such as switching cities. I have tried reinstalling, switch between 4G and Wifi connections with no success.

    Anyone else having these problems, post in here as well. I find it hard to believe that Kabam wouldn't have checked compatibility with new versions of iOS since the publicity surrounding their release and the amount of beta releases should keep them well informed.

    Leave a comment:


  • Dstylze54
    replied
    I'm having the same issue

    Leave a comment:


  • GC98
    replied
    New Alli pvp comps coming and we r stilled glitched how can we help out our allies if we can't even switch cities or get on?

    Leave a comment:


  • Stevenb1975
    replied
    Well done kabam you have lost another paying customer i borrowed another device to log in and zero my troops i have waited long enough and missed too many comps to continue i will never trust kabam apps again

    Leave a comment:


  • Kriegsdorf
    replied
    Totally believable...we as players sink incredible amounts of time & effort (not to mention $/€/£...) & we are told not to update our devices. LOL! Skabam at its best, as usual.

    Leave a comment:


  • Rukkirii
    replied
    The iOS 8.2 issue will be fixed in version 18.0, which is tentatively scheduled to release on March 23rd. We are waiting on Apple currently and if the date changes, we will be sure to give you an update.

    Leave a comment:


  • TangerineOne
    replied
    Originally posted by Rukkirii View Post
    Greetings everyone. We have some information from the development team regarding the issues with iOS 8.2:

    When will Kabam invest some money training the development team to an acceptable level of competence?

    Leave a comment:


  • LadyChaosBalance
    replied
    As to rolling back this is impossible I've work apps that have been updated, which I can't loose. Not everyone has multi devices and I did try it On another but my account was useless chat kept jumping, touch on one thing another opened. Please just give us a date for the fix, telling us oh we are poking them doesn't help us. We all understand that it's been a big issue for the team and that there working on it, but im sure that the team has some idea as to when. If this is not possible then say so we can all be put out of our misery, as right now Ive not got the use of what I've paid for.

    Leave a comment:


  • LadyChaosBalance
    replied
    Originally posted by LadyChaosBalance View Post
    They closed my ticket my responses is as follows

    How in heavens name has this been resolved

    A) can't change to city 2 3 4 without app freezing
    B) if by some miraculous means I do get to the aforementioned cities and farm I can't use it to train or Im frozen out.
    C) chapter four in the campaign the troop looses have changed I can't do it as I loose 10x more troops than everyone else that the troop looses means I loose out big time
    d) can't train in three cities to TOM

    So how did this get resolved and please dont tell me to start another ticket



    Sent from my iPad

    On 18 Mar 2015, at 2:24 am, Kabam Support <[email protected]> wrote:

    Case # 03125246 (Subject: "IOS 8.2 messed up my KOC"). Thank you for giving us the opportunity to help you. We believe your issue 03125246 has been answered. Please let us know how we did by clicking the link below and completing our quick survey! Kabam Customer Survey

    __________________________________________________ ___________
    ref:_00D301HgIt._500a0rVQe2:ref
    Im sorry Kabam in this case would you really like what I had to say, my mum taught me if you have nothing nice to say, say nothong so no I shall not be compleating a survey

    Leave a comment:

Working...
X