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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Issues with iOS 8.2

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  • Issues with iOS 8.2

    I recently upgraded to iOS 8.2 and am having trouble loading the game. It either freezes on startup, or if I do get in, it freezes on things such as switching cities. I have tried reinstalling, switch between 4G and Wifi connections with no success.

    Anyone else having these problems, post in here as well. I find it hard to believe that Kabam wouldn't have checked compatibility with new versions of iOS since the publicity surrounding their release and the amount of beta releases should keep them well informed.

  • #2
    Yes I am also having issues!!!

    I am also having issues loading the game, very big problem for me. Please fix this ASAP!! I was able to log in last night so I'm not going to screw up my "daily log in streak" but I will be very upset if this is messed up. That and I am quite sure I speak for all of us that have had the update, we are sitting Ducks.....

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    • #3
      I'm have the same problem it freezes when I switch cities then it crashes and won't load happens on my iPhone n iPad

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      • #4
        I forward this info to the gms.

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        • #5
          Originally posted by Canadiank View Post
          I forward this info to the gms.
          Thank you canadiank

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          • #6
            Cheers mate. Had it working for a while today then it crashed again

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            • #7
              IOS 8.2 issue

              Having the problem with the game freezing when I try to go from one city to another. I've gone through the reinstall a number of times but the game still freezes up and then won't load once this happens. I have messaged kabam and received the auto response askingme to go through the step one more time...still waiting on a fix or update. PLEASE HELP!!!

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              • #8
                At least yall can get in to the game. It won't even allow me in. My city shows up but it's frozen from the get go.... Please hurry with the update!!

                Comment


                • #9
                  I'm having the same issues since I updated to iOS 8.2. Most of the time I can't get in. If I do it freezes right away. To say it's frustrating is an understatement. :-(

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                  • #10
                    Now I'm annoyed. I finally got in and saw that I missed out on tourneys for infinite hourglasses and all for two chests

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                    • #11
                      Hey guys!

                      Thanks for letting us know. Are you getting any specific error messages, or just freezing? The more information you give me, the better!

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                      • #12
                        No error message. Game just freezes or refuses to load. If it does load it freezes when you go to do anything.

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                        • #13
                          We forwarded the issue to the dev. team and they are currently looking into the issue. We'll be sure to keep you posted if we have any updates and please continue to reply this thread with any new details that you may come across.

                          Also do not uninstall the application while the App Store is down or else you won't be able to reinstall.

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                          • #14
                            Day 2 can't get into my Camelot through ISO my city was left open when I got booted so probably zeroed by now. How much longer can we expect to be locked out of our accounts? I have been playing since 2013 and I can not remember ever being locked out of the game this long. Also I messaged support and got a generic mail. please let us know how long this will be.

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                            • #15
                              day 2

                              when can we expect a FIX!!!!!!!!

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