Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Problem with Sony Experia Z2..

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  • Problem with Sony Experia Z2..

    Bug Description:
    Never possible to get full bar on exploration with any heroes. Max is 4, now that I changed phone. Old phone was a Samsung galaxy S2 in which I allways got full.
    I have a friend with the same problem on the same model, so I think it's a compatability issue with the touch program the Sony phone uses.
    Is there any known trick or "way to swipe your screen" that makes it work on this phone too?

    Steps to Reproduce: Exploring with heroes

    Expected Result: Barely registers swiping of screen.

    Actual Result: Barely registered swiping of screen.

    Username & World: Rumplestîltskîn & Vortigern132

    Device(s) Bug occurred on: Sony Experia Z2

  • #2
    Hello Drixz,

    Thanks for the bug report, do you have the username & world for our friend who is also experiencing this? I'll go ahead and forward this information over to our engineers for further investigation.


    • #3
      Thank you for your quick reply! He is in the same world as me, though he dropped his phone at work yesterday and broke the screen.
      Now he bought a Samsung S5 Active and does not experience this problem anymore.
      I still wonder why this is though.. So it would be wonderful if you find out how to fix it.


      • #4
        oh noes! That's not good, glad he was able to get another device!

        Although he does have a new phone, it wouldn't hurt to pass his information along, that way we can figure out if it is that particular device or perhaps something else. Either way, I assure you that our engineers have been notified and will be looking into the reported issue.


        • #5
          Hello Drixz,

          Thanks for your patience, I do have an update for you.

          The engineers are aware of this issue, it apparently affects certain android devices, including yours. This issue is caused by the screen sensitivity on certain android devices, which prevents players from obtaining the max explore. They have been trying to fix the sensitivity of the android version but are unable to as of yet. I apologize that I was not able to be of more immediate assistance to you. If there is anything else we can help you with in the meantime, please let us know!