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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Fix the glitches and stop the cheats!!!

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  • #46
    Hi everyone,

    a couple things;

    First off there's absolutely no use on blaming anyone on these forums for having outed any bugs/exploits as no one can be given that credit.
    95% of the time such issues are detected through data, in other words simply math that does`t add up.
    So please keep this a friendly and constructive thread.

    Secondly the long lasting glitches mentioned previously have been discussed and worked on for as long as they`ve been reported.
    I`ve inquired on the specific status of these issues with the game developers and I shall provide you with updated information very shortly.
    I know that I`ll be getting back to you guys asking for further information to solve these problems, please try to resist the temptation of venting when the time comes :-)

    Many bugs/exploits constantly get fixed and we`ve realized that being more transparent with that information is needed.
    We`ll make efforts in that direction.

    Lastly, please remember that this thread is about glitches/bugs thus I won`t be commenting on other side topics.
    Feel free to open another thread, or if one is open, to bump it and we shall address the issue.

    Thanks for your help, more improvements are on their way!

    Ganstack

    Comment


    • #47
      Originally posted by Ganstack View Post
      Hi everyone,

      a couple things;

      First off there's absolutely no use on blaming anyone on these forums for having outed any bugs/exploits as no one can be given that credit.
      95% of the time such issues are detected through data, in other words simply math that does`t add up.
      So please keep this a friendly and constructive thread.

      Secondly the long lasting glitches mentioned previously have been discussed and worked on for as long as they`ve been reported.
      I`ve inquired on the specific status of these issues with the game developers and I shall provide you with updated information very shortly.
      I know that I`ll be getting back to you guys asking for further information to solve these problems, please try to resist the temptation of venting when the time comes :-)

      Many bugs/exploits constantly get fixed and we`ve realized that being more transparent with that information is needed.
      We`ll make efforts in that direction.

      Lastly, please remember that this thread is about glitches/bugs thus I won`t be commenting on other side topics.
      Feel free to open another thread, or if one is open, to bump it and we shall address the issue.

      Thanks for your help, more improvements are on their way!

      Ganstack
      This is very good news and i think it's really nice you are providing updates on these issues that have affected us thanks again.

      Comment


      • #48
        I have screen shots of the issue I mentioned with the renown I won in campaign not showing up. I can't post on here but will send them through to a GM.

        Comment


        • #49
          Just a quick comment on
          7,8,9) Dev teams have been unable to reproduce. Game teams will be forwarding all the information we can gather.
          If you have very recently had these problems, please forward us all possible information (including server, time, user name etc) via our support system. => Status: still investigating

          10) The dev team hasn`t been able to reproduce the problem neither. However they`ll be introducing new logs which should provide the information they need to locate the problem. => Status: only a matter of time

          Comment


          • #50
            Hello Ganstack,

            since the devs couldn't reproduce number 8 -the marshal glitch- (no surprise there), have they been looking into the gold consumption/disappearance, and knight assignment getting out of sync with the server? Those should probably be tracked as two individual issues. And, who knows, maybe if those get fixed, we'll stop seeing those unexpected unmarshalled zero claims?

            Also, if there isn't enough logging on the knight assignment, maybe that would help filter out the weed - if the support was able to tell "your knight unassigned at 2:46pm due to lack of gold" to the player, then it would probably clear a lot of these issues up.

            Comment


            • #51
              Originally posted by Ganstack View Post
              Dear users,

              Thanks for providing feedback, please make sure to keep it coming.

              Today we have released a hotfix to solve the first 2 mentioned problems:
              1) Hospital Healing Exploit
              2) Double Reward Claiming Exploit.

              Regarding the other points:
              3) Random stats - there are obviously some attributes that are rarer then others. It makes obtaining great stats all the more attractive.
              4) Alt accounts - we have and are studying various solutions to deal with alts being exploited. IN PROGRESS
              5) Might gained in "World Conquest Tournament" test event - unfortunately due to technical reasons we were unable to make desired adjustments.
              We have however fixed the problem with the event and players having acquired very large excesses of might, have since returned to their correct levels.
              6) We are in the process of reviewing Campaign mode. See relevant thread for more info.
              7) 8) 9) 10) Our teams have been unable to confirm or reproduce these glitches.
              Should you have further information which you believe might help us solve these issues, please forward it through the appropriate channels.

              - Ganstack
              Ganstack I forwarded on the missing renown and have since had the same thing again with warwagons. I will forward pics again.

              Comment


              • #52
                About marschall glitch it's happening to me all the time, i'll soon forward pics to support. i have gold production about 10k/h and marschall takes 5200 and my gold is all the time disappearing from city and then marschall is going off. it happens every morning when i start a game i see that marschall is off and gold is growing again. It must be something wrong with gold consumption.

                Comment


                • #53
                  Originally posted by Ganstack View Post
                  Just a quick comment on
                  7,8,9) Dev teams have been unable to reproduce. Game teams will be forwarding all the information we can gather.
                  If you have very recently had these problems, please forward us all possible information (including server, time, user name etc) via our support system. => Status: still investigating

                  10) The dev team hasn`t been able to reproduce the problem neither. However they`ll be introducing new logs which should provide the information they need to locate the problem. => Status: only a matter of time
                  Whatever hot fix you did for the hospital it's not letting me heal a full queue of 2,479,500 troops anymore. I have the resources in the city and it still won't let me heal. You need to fix this ASAP

                  Comment


                  • #54
                    lol

                    I get a chuckle out of gemmers complaining. "They're cheating!" hahahahahahahahahahahahaha pffft! What's this hospital glitch? Is it the one where a heal is initiated and the resources are not consumed?

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