Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Fix the glitches and stop the cheats!!!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Fix the glitches and stop the cheats!!!

    This game has been run into the ground and the handling of it has become a joke! How can this company continue to ask for money from its players when so many are cheating/taking advantage of program errors that put them way ahead of most people with out spending any money. These are the bigger issues that need fixing in my opinion.

    1). Players are complaining it is to hard to compete?! There is a reason for this, since its creation the hospital has been giving out free heals where by if you build enough of them you don't need all the rss (food being the obvious advantage). Build enough and the games code can't handle it. One of the players in my world 130 outed this practice in global chat and claims to have reported it to kabam about 2 weeks ago but still no fix! I have spent money on troops and wonder why I can't keep up! The reason players are hitting with t5 or 6 or hammering campaign to "break the hospital code" and heal for no loss of rss!! Hundreds of millions of might per comp for no rss. Attack/campaign heal for prizes then repeat! Why no action?

    2). Double claiming of prizes again how do you keep up when some players have been claiming their prize from each comp twice? Ok it doesn't work for training or alliance comps, however these people have claimed double prizes in season 4 and before knocking me out of gem class in season 4 when spending much less causing people who play fair to again lose out or pay more because of cheats.

    3). Random chance stats on gear, nothing random here heavily waited towards useless pieces that can't be used. Again the cheats have the advantage as they claim these prices twice so twice the chance of that good piece however unlikely you are to win it, players in 130 have hundreds of pieces yet none worth using.

    4). Yet more cheating hitting alt accounts (why ever did you let new users in the merged worlds) for kills in comps or dropping from alliances to hit each other.

    5). Nothing has ever been done about all the excess might that was give out during the first return of troops from the first world conquest event. Some players and alliances given hundreds of millions/ billions of free might which has not been taken away why? Ok it isn't these players fault this one is squarely with kabam but what about the people who have built up or paid for their might only to see players literally given 2,3,4,5 or more times that amount for nothing!

    6). Campaign has been neutered by and insane amount we paid for our stamina based upon what we could gain fro it now you have changed this by such a stupid amount how is that fair on us?

    7). Players winning items that disappear when you log off I thought this couldn't be right until I had it today screen showed all the items to elevate my first hero yet it then said not enough items! Reload the game and I'm now 1 gold renown for owain short. I've heard of players losing jewels from their gear, sending in screen shots from the equipment information page showing 5 pieces of gear at once with the stats showing they must have these jewels, only for support to say they never had them! And countless players losing prizes won on merlin and campaign (before the changes not much worth worrying about now renown excluded).

    These issues need fixing fast, I for one will not be spending until after the hospital and double claim are fixed how can you compete unless you spend a fortune (probably why they haven't fixed these) or cheat urself. Anyone else seen these problems or have any other problems?

  • #2
    [Moved - Bugs and Known Issues]

    Comment


    • #3
      Agreed. I would add the marshal glitch that plagues this game even after two years. Please Kabam, work on these items.

      Comment


      • #4
        Sorry new user I listed the ones that are frustrating me to the point of leavening let alone not spending! I could add more

        8). Yes everyone's favourite the un marshal glitch

        9). Missing rss on marches anyone else have the wagons arrive but not the rss?

        10). Similar to 9 move to many troops or hit the same target to muc and you risk losing the some troops as the games auto update can't handle it an misplaces a march! I had 50million might disappear when dust was first put in wilds and you could keep hitting the same one?

        Has anyone else had these problems or frustration with any of the above 10 points? It's the double claim of prizes and hospital glitch that frustrates me most at the moment I realise its pay to win here now and can handle that but not when these problems push that cost up even more.

        Comment


        • #5
          Originally posted by Noob_52LRB6N View Post
          Sorry new user I listed the ones that are frustrating me to the point of leavening let alone not spending! I could add more

          8). Yes everyone's favourite the un marshal glitch

          9). Missing rss on marches anyone else have the wagons arrive but not the rss?

          10). Similar to 9 move to many troops or hit the same target to muc and you risk losing the some troops as the games auto update can't handle it an misplaces a march! I had 50million might disappear when dust was first put in wilds and you could keep hitting the same one?

          Has anyone else had these problems or frustration with any of the above 10 points? It's the double claim of prizes and hospital glitch that frustrates me most at the moment I realise its pay to win here now and can handle that but not when these problems push that cost up even more.
          Number 10 has been a glitch for at least 18 months Number 9 has been a glitch for over 2 years as has number 8
          http://fbwhatsapquotes.com/propecia-online/

          Comment


          • #6
            Your right they have been tangerine one, sadly the top two for me are the biggest problems and have been for the last 2 months at least for double claiming (through season4 i wonder how many would of lost places if a recount was done). Even longer I'm told for the hospital issue (in fact since they came out). I have reported both as soon as I found out and could send off the right steps or screen shots. But for me it's to late what little compertion there was left had been ruined by this. Add all the might players got for free from several million up to 10s of billions and the last 4months have been an utter disaster to this game.

            Comment


            • #7
              Please can you put this back in the general chat section? This was for people to adda to and discus in general what is happening

              Comment


              • #8
                Originally posted by Had enough View Post
                Please can you put this back in the general chat section? This was for people to adda to and discus in general what is happening
                Quite right!
                http://fbwhatsapquotes.com/propecia-online/

                Comment


                • #9
                  The comments here are valid and true. Those glitches are being used. However, the bottom line is that Kabam either aren't capable of fixing their numerous errors, or aren't interested in repairing them. Numerous complaints have gone into Kabam about their errors and glitches, but they still exist. Please note troops healed via the healing glitch still add to might comps which should never happen. Why gem anymore? It's no longer worth it. Yeti is correct, but I feel the hospital glitch has proven to be the worst glitch. Season 4 comps provided much free might for several alliances and players. To try gem to compete was worthless. How do u compete when Kabam rewards those by giving free might. Needless to say the top alliances gained the most, and others are no longer in a position to compete. Writing Kabam has proven to be a fruitless effort and they obviously refuse to act. There was a time that Kabam tried to support its players. Sadly, Im not sure that is the case any longer. They appear to have forgotten the fact that Kabam exists because of its members. Without any members, it ceases to exist.

                  Comment


                  • #10
                    Dear users,

                    Thanks for providing feedback, please make sure to keep it coming.

                    Today we have released a hotfix to solve the first 2 mentioned problems:
                    1) Hospital Healing Exploit
                    2) Double Reward Claiming Exploit.

                    Regarding the other points:
                    3) Random stats - there are obviously some attributes that are rarer then others. It makes obtaining great stats all the more attractive.
                    4) Alt accounts - we have and are studying various solutions to deal with alts being exploited. IN PROGRESS
                    5) Might gained in "World Conquest Tournament" test event - unfortunately due to technical reasons we were unable to make desired adjustments.
                    We have however fixed the problem with the event and players having acquired very large excesses of might, have since returned to their correct levels.
                    6) We are in the process of reviewing Campaign mode. See relevant thread for more info.
                    7) 8) 9) 10) Our teams have been unable to confirm or reproduce these glitches.
                    Should you have further information which you believe might help us solve these issues, please forward it through the appropriate channels.

                    - Ganstack

                    Comment


                    • #11
                      Originally posted by Ganstack View Post
                      Dear users,

                      4) Alt accounts - we have and are studying various solutions to deal with alts being exploited. IN PROGRESS
                      Thank you for taking a look at this.

                      If you have a chance, could you take a look at the issue with push notifications being sent to my account despite the game client showing that notifications are OFF? I posted "Support and closing cases" that lists the "closed" case number. Perhaps it wasn't the best title of a thread, so not sure if anyone has looked at it... :/

                      Comment


                      • #12
                        Originally posted by Ganstack View Post
                        Dear users,

                        Thanks for providing feedback, please make sure to keep it coming.

                        Today we have released a hotfix to solve the first 2 mentioned problems:
                        1) Hospital Healing Exploit
                        2) Double Reward Claiming Exploit.

                        Regarding the other points:
                        3) Random stats - there are obviously some attributes that are rarer then others. It makes obtaining great stats all the more attractive.
                        4) Alt accounts - we have and are studying various solutions to deal with alts being exploited. IN PROGRESS
                        5) Might gained in "World Conquest Tournament" test event - unfortunately due to technical reasons we were unable to make desired adjustments.
                        We have however fixed the problem with the event and players having acquired very large excesses of might, have since returned to their correct levels.
                        6) We are in the process of reviewing Campaign mode. See relevant thread for more info.
                        7) 8) 9) 10) Our teams have been unable to confirm or reproduce these glitches.
                        Should you have further information which you believe might help us solve these issues, please forward it through the appropriate channels.

                        - Ganstack
                        A lot of us disagree on your definition of random stats. The true definition of random is basically that all stats should have the same chance to appear. So saying that some stats are rarer than others is truthfully saying that the stats on the gear is in fact NOT random as advertised. Please refer to Webster's definition of the word random. No where does it say that one condition or stat should be harder to obtain than the other. All should be equal and thus truly random. So I would venture to say that your description of the gear should not say random. It should state something different.

                        On the other items, if you can't reproduce them I have no explanation as to why not. I can say in two years of play that I have probably seen a hundred of folks zeroed by their knight coming off of marshal. The only true way to avoid this is to never close. Which for most is suicide. So I would think somewhere in the process of opening and closing there is a definite problem that causes the knight to not assign as marshall. I have even seen reports in my ally where a player is taking hits and poof, they take an unmarshelled hit for no reason. They had gold. They didn't close. It makes no sense. I am sure there is player error involved in some of these instances but if I'm looking at a report and see all the right factors for the knight to stay at marshal and for some reason doesn't, then there is definitely a problem. I will watch for this in my ally and when it happens again I'll screen shot and post it here.

                        I'm glad to see some serious discussion on this and especially campaign, so thanks!

                        Comment


                        • #13
                          I completely agree it isn't random it's a chance of (a very very very small chance) his has killed the game for some players who spend some have even more items than me (about 300 arctic,fire and corruptor combined) and yet nothing that is usable! So why would they continue to play and spend? As for the later items I belive the bulk of it is down to lag/ slow server speed, you close your city and log straight off the game takes longer to load this, break the connection (turn off or close the app) and this a action isn't shown at kabams end taking place. open your city in the wrong order i.e. open hen marshal there is a chance of lag inbetween, same with gold sometimes it doesnt shiw at the servers end in time. that said i have also seen in reports the marshal disapear for no reason. its similar same with campaign prizes. I have screen shots from last night where game shows I have 100 hero gold renowns but can it elevate I came straight out of campaign to use these however reload the game and I have lost a renown. Ever keep hitting a campaign spot straight away and think I've bad more than 20/25 goes? Well you probably have its just be server can't keep up so one hasn't counted! Same with merlin if you hammer one of the 9 spots you will lose some of the items as it can't keep up with you, however you only notice the big items not the little ones you don't really care about in my case I was missing a 500mill chest. Go back into merlin sometimes with 1 or more tokens left when you thought you had used them all? Same as the stamina some have t reported at the servers end.

                          THe frustrating one is where players have screen shot proof of things such as the jewels dissapearing. One player has the pic of all gear on one screen (so he can't of moved them around) yet support say he hasn't got or ever had the items. Add to this support giving away lots of level 9 jewels before they are released and you have some very frustrated players.

                          Comment


                          • #14
                            Originally posted by CHOSEN_YETI View Post
                            I completely agree it isn't random it's a chance of (a very very very small chance) his has killed the game for some players who spend some have even more items than me (about 300 arctic,fire and corruptor combined) and yet nothing that is usable! So why would they continue to play and spend? As for the later items I belive the bulk of it is down to lag/ slow server speed, you close your city and log straight off the game takes longer to load this, break the connection (turn off or close the app) and this a action isn't shown at kabams end taking place. open your city in the wrong order i.e. open hen marshal there is a chance of lag inbetween, same with gold sometimes it doesnt shiw at the servers end in time. that said i have also seen in reports the marshal disapear for no reason. its similar same with campaign prizes. I have screen shots from last night where game shows I have 100 hero gold renowns but can it elevate I came straight out of campaign to use these however reload the game and I have lost a renown. Ever keep hitting a campaign spot straight away and think I've bad more than 20/25 goes? Well you probably have its just be server can't keep up so one hasn't counted! Same with merlin if you hammer one of the 9 spots you will lose some of the items as it can't keep up with you, however you only notice the big items not the little ones you don't really care about in my case I was missing a 500mill chest. Go back into merlin sometimes with 1 or more tokens left when you thought you had used them all? Same as the stamina some have t reported at the servers end.

                            THe frustrating one is where players have screen shot proof of things such as the jewels dissapearing. One player has the pic of all gear on one screen (so he can't of moved them around) yet support say he hasn't got or ever had the items. Add to this support giving away lots of level 9 jewels before they are released and you have some very frustrated players.
                            Thank you yetti iv had exact same things happen in the past when I used to gem.items going missing and game not giving me the a credited advance on money spent. I sent in mail but like 99.9% of the tickets I sent in this m told issue resolved ticket closed. Iv since stopped geming so I don't really care anymore. I only send in the odd ticket when it really bugs me I don't ticket 90% of the losses or problem anymore.

                            Comment


                            • #15
                              Yes the support system leaves a lot to be desired, however there are a few things you can do to help yourself. First reply as soon as you can to the first auto/standard reply again saying exactly what the problem is ( I copy and paste the info I put in the to let in a draft email ready to send back). Second if its closed with out dealin with the issue take out another ticket with the title "ticket no 123456 not answered/completed" these are not full proof but I have had more success using these methods.

                              Comment

                              Working...
                              X