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Spend and Win Lunettes Tokens T-130

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  • Spend and Win Lunettes Tokens T-130

    Bug - error message after trying to collect prize
    Expected Result - After spending forty dollars worth of gems in game to collect the prize I expect to get ten lunettes tokens
    Actual Result - Error message, which I have screen shot and sent to your support team twice only to have one tell me refresh and claim, which did not work, and the other referring back to the first and closing the ticket.

    Device : Iphone 6 plus iOS

    TheRooter
    T-130

    You keep closing my ticket but I cannot receive the prize and I can count. I spent 500 gems. So where is my prize??

  • #2
    Originally posted by Noob_597FND7 View Post
    Bug - error message after trying to collect prize
    Expected Result - After spending forty dollars worth of gems in game to collect the prize I expect to get ten lunettes tokens
    Actual Result - Error message, which I have screen shot and sent to your support team twice only to have one tell me refresh and claim, which did not work, and the other referring back to the first and closing the ticket.

    Device : Iphone 6 plus iOS

    TheRooter
    T-130

    You keep closing my ticket but I cannot receive the prize and I can count. I spent 500 gems. So where is my prize??
    What error message did you get?

    Comment


    • #3
      Originally posted by Canadiank View Post
      What error message did you get?
      Error.err_123

      Comment


      • #4
        And.....my ticket just got closed, again. Same response. THE REFRESH AND START THE APP IDEA ISN'T WORKING SO QUIT SENDING ME BACK TO THE SAME TICKET. DID YOU NOT READ WHEN I SENT THE NEW TICKET THAT IT DIDN'T WORK! I am not the only one sending in tickets on this and getting the same result. It appears to be confined to U.S. accounts, but that is speculation.

        Comment


        • #5
          We are currently aware of this issue and working quickly to find a solution. We appreciate your patience and will let you know as soon as this is resolved.

          Comment


          • #6
            Originally posted by Ezzikie View Post
            We are currently aware of this issue and working quickly to find a solution. We appreciate your patience and will let you know as soon as this is resolved.
            Thank you! The claim time runs out shortly as I am sure you know.

            Comment


            • #7
              Originally posted by Noob_597FND7 View Post
              Thank you! The claim time runs out shortly as I am sure you know.
              We've extended the claim time on the event, can you let us know if you are still experiencing the issue after the extension?

              Comment


              • #8
                Originally posted by Rukkirii View Post


                We've extended the claim time on the event, can you let us know if you are still experiencing the issue after the extension?
                Still the same. And it's not just me.

                Comment


                • #9
                  Y

                  Yeh same thing in merlin 127 still can't claim prize

                  Comment


                  • #10
                    Thanks for the update guys. We'll look into everyone who wasn't able to claim and personally send the spend event reward to your inventories. Hang tight while we investigate this.

                    Comment


                    • #11
                      We are sending the spend event Lunete's Tokens reward right now. It can be immediate or it can take a bit of time for items to appear within your inventory so wait at least 24 hours for the tokens to arrive.

                      Thank you for your patience while we looked into the issue!

                      Comment


                      • #12
                        Thanks! I will watch for them!

                        Comment


                        • #13
                          Had same issue. Reinstal app and still same . So i asked support to allocate 20 lunette manually but i inly get answer that they are not able to allocate any prizes , but they understand my frustration and they will allocate 10x 15min hourglass . JOKE !! Can someone with common sense and help me out and do not copy/paste same support sentences !?!? Please

                          Comment


                          • #14
                            Originally posted by Kemor84 View Post
                            Had same issue. Reinstal app and still same . So i asked support to allocate 20 lunette manually but i inly get answer that they are not able to allocate any prizes , but they understand my frustration and they will allocate 10x 15min hourglass . JOKE !! Can someone with common sense and help me out and do not copy/paste same support sentences !?!? Please

                            Hello Kemor84,


                            I'm sorry to hear that you were also experiencing issues with this Spend Event. Rukkirii notes in her last post:
                            Originally posted by Rukkirii
                            We are sending the spend event Lunete's Tokens reward right now. It can be immediate or it can take a bit of time for items to appear within your inventory so wait at least 24 hours for the tokens to arrive.

                            Thank you for your patience while we looked into the issue!
                            Meaning, that we have sent everyone who participated in this event their rewards on 1/29. If you believe were eligible but have not received your rewards, I'd be happy to check for you.

                            Comment


                            • #15
                              Originally posted by Kanoona View Post

                              Hello Kemor84,


                              I'm sorry to hear that you were also experiencing issues with this Spend Event. Rukkirii notes in her last post: Meaning, that we have sent everyone who participated in this event their rewards on 1/29. If you believe were eligible but have not received your rewards, I'd be happy to check for you.


                              Unfortunately i still didn't get anything. Please check it for me.

                              Comment

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