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Can't get any help from Kabam Support

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  • Can't get any help from Kabam Support

    I have case #0295678, #02999746, #3005907, #03005921 all the same issue with no resolve, It says reply to this email if you still need help which I have done multiple times and it just keeps saying you have reached a unmonitored email address. Really is hard to get any help after I have been playing this game for over three years. There is no way possible for 130k siege towers to have killed my 26.3M troops in one hit. please help or at least reply to the email saying we don't care or something so I can move on.
    I lost:
    Shadow Assassins 34000
    Arcane Archers 18000
    Templars 95128
    Battering Rams 5127891
    Mounted Templars 59313
    Catapults 6369241
    Heavy Cavalry 6736084
    Siege Towers 1430761
    Fire Ballistae 1239041
    War Wagon 1225900
    Testudos 423049
    Fire Catapults 420605
    Scythe Carts 386957
    Megaballistae 82000

    All to one hit from 130000 Siege Towers, from talking to others This glitch has been known about aand not fixed, please help!!!!!!!!!!!

  • #2
    Do they have Mods on these forums that are supposed to reply to people's posts? Or am I wasting my time here?

    Comment


    • #3
      one of my members had the same thing happen last week but he was over 16 billion might and has a great defending knight which was in marshal position and also had plenty of gold yet his knight never held the marshal spot on any of the hits he took with millions of gold sitting in his troop city. Yet kabam tells him that the mechanics of the game is working correctly and everything that happened should have happened which is absolutely incorrect on all aspects as he took all the precautionary steps to make sure his knight was in place to defend and had plenty of gold to back his marshal. Something needs to be done as this is a well known issue that is happening to a lot of folks that play the game.

      Comment


      • #4
        Did you have a marshal in place? Just wondering like if they have a huge advantage (6-700%) or if you dknt have a marshal i have seen 2.4b migjt killed in 1 hit against a no marshal. Is there any more info you can give about what happened? Like did you have gold/was your marshal assigned ect. If you write out the bug template it would help them figure out the issue.


        For support you have to contact support though the in game option and make sure you mail the unassigned knight department. Only the in game support option you accsess by clicking your name then support seems to work.

        Comment


        • #5
          Originally posted by _ZillaTheKilla_ View Post
          one of my members had the same thing happen last week but he was over 16 billion might and has a great defending knight which was in marshal position and also had plenty of gold yet his knight never held the marshal spot on any of the hits he took with millions of gold sitting in his troop city. Yet kabam tells him that the mechanics of the game is working correctly and everything that happened should have happened which is absolutely incorrect on all aspects as he took all the precautionary steps to make sure his knight was in place to defend and had plenty of gold to back his marshal. Something needs to be done as this is a well known issue that is happening to a lot of folks that play the game.
          Yes that is crazy, I'm not the only person in our alliance it has happened to either but atleast kabam gave him an answer lol they told me they forwarded it to their engineers to investigate and I tried mailing back for updates and it says case was closed now they must have blocked my email I guess because it won't let me reply to the email for further assistance.

          Comment


          • #6
            Originally posted by Canadiank View Post
            Did you have a marshal in place? Just wondering like if they have a huge advantage (6-700%) or if you dknt have a marshal i have seen 2.4b migjt killed in 1 hit against a no marshal. Is there any more info you can give about what happened? Like did you have gold/was your marshal assigned ect. If you write out the bug template it would help them figure out the issue.


            For support you have to contact support though the in game option and make sure you mail the unassigned knight department. Only the in game support option you accsess by clicking your name then support seems to work.
            I did have gold, did not get my marshal set in time my error, but even without a marshal it should not be possible to lose 26.3 million troops to 130k siege towers which are meant to help against wall defense I don't mind losing a pile of troops because of my error but that is no where near a fair amount of loss either way, I have been hit before without a marshal when killing actually meant something on KOC and never had any devestation like that it's ridiculous. and others who have had this error say that Kabam admitted that its a known glitch that they haven't fixed.

            Comment


            • #7
              Originally posted by Bayouseal01_FFS View Post
              I did have gold, did not get my marshal set in time my error.
              There's your answer bud. You're asking for troops back from a battle, that you knowingly didn't have a Marshall set. It's unfortunate but with a 1400% Attack, furry & 3 heroes it's possible.

              Comment


              • #8
                "The Unassigned Knight Department" I wonder how many companies have one of those? Perhaps the Epic GT could run a competition asking players to name the department they'd most like to see within Kabam?
                http://fbwhatsapquotes.com/propecia-online/

                Comment


                • #9
                  Originally posted by TangerineOne View Post
                  name the department they'd most like to see within Kabam?

                  Comment


                  • #10
                    Originally posted by Bayouseal01_FFS View Post
                    I did have gold, did not get my marshal set in time my error, but even without a marshal it should not be possible to lose 26.3 million troops to 130k siege towers which are meant to help against wall defense I don't mind losing a pile of troops because of my error but that is no where near a fair amount of loss either way, I have been hit before without a marshal when killing actually meant something on KOC and never had any devestation like that it's ridiculous. and others who have had this error say that Kabam admitted that its a known glitch that they haven't fixed.
                    Unmarshaled, with the 1500%+ Knights out. There it happens plus there is a 50% winning bonus to frankly speaking not setting your marshal is death.

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