Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Password reset is broken

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  • Password reset is broken

    I can't log into or the forums. Says incorrect password or user name. I tried the password reset, over a dozen times, and I still have not received an email even though it says one has been sent. I then tried to contact support and it takes me to a log in screen. How am I supposed to contact you for help with not being able to log in if I have to log in to contact you. Some help would be greatly appreciated.

  • #2
    Your support sucks!

    Glad to see that this is not that important of an issue to warrant a fix or even a response from any of your team. Guess I'll just move on and enjoy all of the other apps on my iPad that actually work.


    • #3
      you can write support by clicking on this link, no need to log in
      the only reason I see you are not receiving emails about resetting the password is that maybe you have a typo in the original email, or an error in it. Support will sort it out for you


      • #4
        Same issue.

        The email has a typo error.Wrote to the support several times with no any reply from them.What to do next except posting here ,hoping Richardo will see my post ,I don't know.Please help!


        • #5
          Email link dont work

          Originally posted by Riccardo Kabam View Post
          you can write support by clicking on this link, no need to log in
          the only reason I see you are not receiving emails about resetting the password is that maybe you have a typo in the original email, or an error in it. Support will sort it out for you
          Hi, i've tried to reset my password, but the email sent to me have a broken link that doesnt work, and i cant create a New one. Please help me. Thank You. Dafner.


          • #6
            I have this exact same problem, my email is spelt wrong, yet i can still log into with it, but the app isnt having any of it, just throws back the annoying message?

            Please help kabam! i have been out of the game for weeks!


            • #7
              I have follow the contact link tried to reset my password various times. Have also tried to us the pm feature on the forums to contact a mod/admin or whatever to no avail. I couldn't even make a post without logging in so i have used my facebook account (of which i only use for one kabam name and do not intend to use it for any other) to login and tell you that the link doesn't work as i just get this message:

              Finish submitting your question
              Your question hasn't been submitted yet.

              Kabam has recently upgraded its support to a new system to ensure the best player support experience possible. As a result we are no longer able to monitor emails either sent to this address or submitted via our old system. As of Friday, December 7th at 9:30am PST, further emails sent to this address will be closed.

              If you still require assistance we ask that you create a new case by tapping on your player name in-game, then the "?" icon, then "Contact Support." We will do our best to get back to you in a prompt manner!

              NOTE: If you are currently locked out of the game (and therefore cannot submit a support ticket) please visit our forums for assistance:



              Kabam Customer Support

              the password reset link is boken.


              apparently i can't contact a damn person unless i have more then one stupid account for your damn site. this has been a frustrating few hours and right now im am so damn annoyed with the fact nothing on this site, even the damn link you gave to allow people to reset their password, works