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winter war gear prize 133 cant log in game please help

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  • Kanoona
    replied
    Originally posted by concerned player1 View Post
    Hello kanoona,

    One of my winter gear armors still dosnt have attributes, just out of curiousity cant we just be rewarded awinter gear chest and have that item without attributes removed. For those of us that opened right away and got booted, we are down a gear piece we cant try to forge while others that came on later on can forge away all three items. Thank you for your time and I know what seems like quit fix sometimes isnt
    Hey concerned player1,

    Sorry for the delay, we were waiting on the engineers to verify which pieces of gear were missing attributes so that we could send players a replacement piece. We were able to get this information last night and the replacement pieces should be arriving shortly, if they haven't already. Players who forged these blank pieces of gear also received hammers to replace the ones they used. Feel free to message me if you have any other questions or concerns!

    Leave a comment:


  • concerned player1
    replied
    Hello kanoona,

    One of my winter gear armors still dosnt have attributes, just out of curiousity cant we just be rewarded awinter gear chest and have that item without attributes removed. For those of us that opened right away and got booted, we are down a gear piece we cant try to forge while others that came on later on can forge away all three items. Thank you for your time and I know what seems like quit fix sometimes isnt

    Leave a comment:


  • Kanoona
    replied
    Originally posted by Knotgod View Post
    I haven't received any prizes from the winter war yet. Everyone else in my alli has received theirs. I don't know if it's related but I also can't equip my knights. I will be sending a ticket but it has never helped in the past. Has anyone else experienced this problem? Btw, I still have a processing results on the winter war.
    You placed in Silver, the chat badge has been applied to your account and should appear next to your name in global chat. The chat badges are applied to accounts automatically, its not an item you have to activate, sorry for the confusion! Just type something in chat to test it out.

    As for the other issues, these don't seem related to the winter wars, so I would hate for them to get lost in this thread. Could you please start a new thread with some more details as to what you are experiencing? Please use this template for submitting your report. Thanks!

    Leave a comment:


  • Knotgod
    replied
    No prize yet

    I haven't received any prizes from the winter war yet. Everyone else in my alli has received theirs. I don't know if it's related but I also can't equip my knights. I will be sending a ticket but it has never helped in the past. Has anyone else experienced this problem? Btw, I still have a processing results on the winter war.

    Leave a comment:


  • Glitter_Bomber
    replied
    my pants are blank as well coooooome on!!!!!!!!!! When is this gonna be resolved.

    Glitter

    Leave a comment:


  • Kanoona
    replied
    Hey everyone,

    The engineers are aware of the missing attributes and are looking into a fix. It may take an extra day to get this resolved but I assure you that we'll have your armor shined and ready for battle shortly! Thanks for your patience





    Originally posted by Gwen_65 View Post
    My wisdom gear disappeared after a fey trickery...:-/
    I'm sorry to hear that you are experiencing issues with your wisdom gear. After further investigation, we've found that they fey trickery error you received was different from the one mentioned above, as such we have forwarded this information to our engineers for further investigation. However, you will be happy to hear that your wisdom gear can be found in your blacksmith awaiting to be adorned on your new Knight .

    Leave a comment:


  • Gwen_65
    replied
    My wisdom gear disappeared after a fey trickery...:-/

    Leave a comment:


  • Canadiank
    replied
    Originally posted by xX_ALEXANDER_Xx View Post
    My shield is blank also. I sent in a ticket.

    Thanks for resolving the previous issue.
    I'll let gms know so they can fix first thing in the am

    Leave a comment:


  • xX_ALEXANDER_Xx
    replied
    My shield is blank also. I sent in a ticket.

    Thanks for resolving the previous issue.

    Leave a comment:


  • concerned player1
    replied
    Thank you kanoona I got back in but the breastplate I originally opened is blank has no attributes onky shows the attack swords n life hearts but the debuffs and buffs area are completely blank

    Leave a comment:


  • Kanoona
    replied
    Hey everyone,

    The engineers have resolved the issue and you should now be able to log back in game. Please try and let me know if you are still unable to get back in game.


    Leave a comment:


  • concerned player1
    replied
    Thank you kanoona

    Leave a comment:


  • concerned player1
    replied
    I hope they reward us with something or let us choose which 3 we want as I got 2 of the same item and the 3rd item I was hoping I didnt win.

    Leave a comment:


  • xX_ALEXANDER_Xx
    replied
    I'm having the same issue. I tried to open one of the winter armory chest. I believe it was the breastplate. Now I can't get in at all. I deleted the app completely and signed back in.... Still can't get in.

    Leave a comment:


  • Gambit_6
    replied
    The same problem is happening to anyone that opened the winter gear chests.

    Leave a comment:

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